Movers Not Shakers

Movers Not Shakers were absolutely top notch from start to finish. Clinton provided a clear quote and was spot on in his estimates on # of boxes, vans etc. His communication was brilliant before our move - always quick to provide any answers and remove uncertainty from the process. Also we really appreciated the flexibility whilst we pinned down our completion date!

The team on the day were faultless - they were great fun and made moving day itself feel easy. They took great care of our belongings and provided helpful advice on some of the bulkier/difficult items.

We've already recommended Clinton and team to several of our friends! Thanks again!

Move size: 4+ Bedroom Home Service cost: £2000

I used them as a good friend had recommended them to me.  I can't really fault them until it came to paying the bill when Mike tried to charge me more because he under quoted the job, and then he wanted to add boxes on to the price, but had never mentioned that when he said he would bring boxes over.
I was prepared to pack myself, but he suggested no, as it is a fully insured sevice.
I have an ottoman bed which they have twisted the frame on, put holes through the base boards and scratched the frames.
Well, since I have asked for them to send me the claim forms, nothing, no responses to the emails or text message.
I recommend paying on your credit card as you can reverse the charge and then they have to respond. 
Wouldnt use them unless they give you a copy of thier insurance details and you check them out before booking with them.
I also sent the guys a £15 tip each.  Mug!
Wont be using them again.

Service cost: £700

Vincent & Diego were AMAZING! Wrapped all of our vintage furniture with great care and navigated it up to a 2nd floor flat and up narrow winding stairs with ease. Our table wouldn’t fit so they removed the legs and reassembled it carefully for us. They worked with respect and were quiet while they were working which always helps with new neighbours.

We will definitely be back when we next move! My husband is a real stickler for detail and was very nervous about them not taking care but was instantly put at ease.

Thanks for taking the stress out of our move!

Move size: 2 Bedroom Home Service cost: £210

Simon and Calvin were really professional they turned up on time and very polite and friendly. I was nervous moving after 12 years! I was moving from a house share to a 1 bed flat. It gave me peace of mind to have a professional team. Booking the move was very good as well, I spoke to Clinton the manager only a week or so before, because I did not have an exact date for the move until very last minute, once I got my completion date I was able to book the move with ease just a few days before with Clinton, when I spoke on the phone to Clinton he really knew his stuff and even the area that I was moving to and that it would be difficult to park there. During the day of the actual move, everything was moved into the van by Simon and Calvin very well and carefully, they asked me if I had anything that needed careful attention, and they put extra bubble wrap on some items and gave a few extra boxes, they had a plan of which items to put in the van first. At the other end we had trouble with my wardrobe and it was entirely my fault for not measuring it! They were able to help me with that and generally very helpful and good professional people, I would highly recommend them for a move, really happy that it went smoothly because it is such a stressful day, but they made it less stressful, it is a hard job. Thanks again.

Service cost: £257

These guys come across as friendly at first. The trouble for us started when they cracked the glass on our stovetop by dropping a bottle of oil on it causing £400 of damage in our rented property. We realized when they left for the day (they were the only ones who had been in the kitchen the whole time and we subsequently discovered the smashed bottle of oil they had thrown out to hide the whole incident). When we informed Clinton, he became irate, aggressive and very nasty calling us liars and all sorts of other names. He made an already stressful move an absolutely awful experience for my family and I.

It was then that I realized that Clinton repeatedly denies any and all damage on his moving jobs to avoid paying for damage or making any insurance claims. There are many people who have had a similar experience. We also sensed that the guys who do the actual move are grossly underpaid as they seemed generally unmotivated and were too afraid to admit the damage to the stove.

Anything we thought we were saving by using these guys was outweighed by the cost of the damage they did to the property. Avoid at all costs.

Service cost: £2000

The three guys moved all our stuff quickly and efficiently and we were pleased until they had left. They had spent s lot of time in the baby's room and we realised why when we finally saw our baby's cotbed. They had reassembled it in his bedroom and screwed the screws right through the wood. There were splinters all over the floor and when we contacted Movers Not Shakers (3 attempts), their response took over a week and the email back was short and informed us their insurance didn't cover reassembly of flat pack. I then called them and "Mike" answered.
He was rude, insulting, aggressive and shockingly unprofessional. He told me that "they know more about flatpack than I ever will" and his tone was completely unacceptable throughout.
I urge anyone to use another company and hope they can find some professionals. Avoid this incompetence at all costs.

Service cost: £550