Fast Interior Removals

After a lengthy selection process I ended up going with FIS
as they were willing to accommodate the requested moving dates over the WE. However, I dearly paid for it.
They completely mis-staffed the job despite having surveyor come by to inspect the property. Ended up having to use their packing service which was simply dreadful as items were literally just quickly thrown straight into a box in order to empty wardrobes without any consideration of the content or how it was previously arranged to make unpacking easier. The fact that they only sent 4 instead of 5 men for packing and dismantling didn’t help. Furthermore, the guy who was tasked to dismantle refused to get help from anyone else. So rather than having two men dismantle large furniture pieces he ended up trying to do it all by himself and severely damaged our hardwood floor while doing so. Same story for the reassembly job when instead of working as a team he rushed the job trying to get it done himself and now our big sliding wardrobe is not closing properly anymore and he refused to fix it despite pointing it out while still on the job.
The whole job was badly planned and it appears that the office was misleading the actual workers as none of them were aware that this was meant to be a two day job. I was even told in advance to not tell the men this is a two day job in order to have them work super late on the first day in the hope of finishing up in one day. Due to understaffing and completely misjudging what was needed to move the content they had to work later on Saturday and didn’t nearly finish the job. Apparently the vans were scheduled for another job for the next day though, so I ended up facing extortion for an additional payment of more than 50% of the agreed fix cost the very next day in order to get my belongings actually delivered and have it assembled by workers who were more than annoyed that they had to show up for work.
Assembly job was sub par and after going back to the old
house we saw the full extent of the damage to our hardwood floor as well as several damages to the furniture due to the lack of securely wrapping it for transport.
We tried to raise a claim and asked to be connected with
their insurance to settle the damage claims and have been ignored since. If you have a proper move of an entire family house then this is NOT the right company. Very poor communication, appalling planning and misleading guidance.They were not even the cheapest provider to begin with and factoring in the additional costs it was just a rip off for a horrible service.

Service cost: £1575

I can only urge you not to go near this company.

I have never written a bad review before - I'm a seriously tolerant person but please - read this and do not use them.

Having accepted a quote from them to move house they arrived with two lorries, one much smaller than the 5.5 ton quoted. After realising they would need a third lorry due to lack of space, they insisted I pay an extra £620 for them to get one (my buyers were moving in that afternoon so I had no choice but to pay).

Once moved I noticed that one of the beds was badly damaged and part of the garden furniture had been broken despite having given them covers to use which they didn't. They clearly knew about the bed (you couldn't miss the damage) but said nothing. My mother subsequently slashed her leg open on the bed!

The two months since have been the most disgusting example of customer service I have ever experienced. Not once has someone called me back despite the numerous calls and emails with photographs of the damage that I have sent. Promises of calls back and settlement have been a joke and then my mobile number wasn't being answered.

I accept that damages are likely to happen when you move but have the decency to treat your customers with respect and deal with the situation.

I am now taking Fast Interior Removals to the court. Originally i just wanted compensation for the bed and garden furniture but they can reimburse me for the extra lorry costs too.

It's simple - treat people with respect, don't treat them like idiots and you'll come out a lot better off.

DO NOT USE THEM - THEY SOUND GREAT WHEN YOU'RE BOOKING - COULDN'T BE MORE HELPFUL BUT IF SOMETHING GOES WRONG FORGET IT!

Move size: 3 Bedroom Home Service cost: £2000

I had a great experience moving with Fast Interior Removals, the process was seamless from booking to delivery!!

I called them very last minute on the afternoon before my actual move date and I immediately got a call back and accurate quote just an hour later, and the next morning the movers were at my doorstep at my preferred time.

The guys were friendly, professional and super efficient, we completed the move much earlier than what I expected. All furniture and items were handled with care.

I would definitely recommend Fast Interior Removals to anyone.

Move size: 1 Bedroom Flat Service cost: £600