Simpsons Removals

Initially, we had thought that we had chosen a great company with friendly people who cared. However, once we had signed things got a lot worse very quickly. Fundamentally, the packers are paid to stuff as much as possible into boxes as quickly as they can. If they have to destroy stuff to make it fit, so be it. Whatever has only emotional value, they are happy to destroy: rip apart delicate stuff or scribble with permanent marker on wooden furniture (!) and plastic containers because they know that the insurance company will not pay for emotional value and they are too lazy to write their numbers onto something where it causes no damage. In addition, they do not have to unpack - it is a totally different crew at the other end who will always claim that it was not their fault. Lots of things got broken on the way, even solid mirror wardrobe doors, side panels of bookshelves and wardrobes etc. On top, when we were in the middle of the loading, their operations called and said that the volume was 20% higher than they had estimated (they sent around their best estimator for the quote) and that we had to pay immediately (obviously at that point you have no choice but to pay up). Because every packer works on his own room, they had no idea who did some excellent packing (which we had, too!) and who did the shoddy job. They have zero oversight or quality control of the packers. Their incentives just are not aligned with the customer's interest, but only their own. Another example: The inventory list was totally useless, not just because you couldn't read their handwriting, but also because on 80 items they used the same words ("unit parts") independently whether it is bookshelves, wardrobes or any other furniture. The people who label the boxes are not the ones who packed it a day earlier! When you try to re-assemble e.g. wardrobes or bookshelves, cabinets, desks or tables, you have no idea what belongs together because they pack what is convenient for them, not what for you as the customer. Paying them for re-assembly makes just no sense. They also wrap everything with their tape even on things where the tape destroys the surface (e.g. on outside furniture cover which was waterproof before the stuck their tape on it). Again, they just don't care because they are paid to pack and somebody else will unpack, not them. They do not even use blankets or cling film to protect your stuff, just paper sheets and boxes.

In summary: they increase the price when you have no option but to pay up and will cause lots of damage. Don't be fooled by their friendliness at the beginning. You have been warned of what is to come. To be avoided at all cost! Even one start is one too many.

Move size: 4+ Bedroom Home Service cost: £20000

DO NOT USE! Our mentions of the importance of pick-up and delivery dates were disregarded. Pick-up had to be delayed, due to late packaging materials. Delivery was DELAYED by a whole MONTH! No effort was made to compensate for us being without our stuff for a whole month. We were treated rudely from the head office, no efforts to appease us were made. On arrival we received broken goods and unsurprisingly - no compensation. For that price and if your stuff and dates are important to you - use somewhere else!

Service cost: £1252

They are the worse removal company in the world.
They failed to collect a large proportion of my items from Spain having subcontracted out the job. The items were left on the steps to my house to be stolen.I in the end had to organise some men to collect them as they were incapable of sorting out another removal truck to help me. I sorted it from the UK !. They were very difficult about the delivery and kept changing the date. Telling my furniture was still in Spain. The rudest logistics woman I have even spoken to literally said" tough". I had many broken and badly packed items I.e My expensive French basin. Not bubble wrapped just a bit of tape. They are claiming I did not pay for the insurance when I specifcally did. Simpsons don't return my calls and basically don't care about their customers. NEVER EVER USE THEM. I am in shock at how dreadful they are. The story of hell is far longer but I think I have made my point. I felt severely ripped off and very Badly treated.

Service cost: €3000

Simpsons moved my house contents from Doncaster to France. They were not cheap and nor was the insurance policy they pushed on to me. I am 72 and had to move to slightly warmer climes for health reasons. The delivery was 2 weeks late and when the stuff was delivered and the Simpsons movers were leaving they stuck under my nose a completed form for me to sign. I wrote "unchecked" on the form because they gave me no time to check the items. They didn't check either and were desperate to leave. I was forced to sleep on the floor while I awaited delivery. When I unpacked I discovered several lost items so I made a claim. Simpsons denied they'd lost anything because I signed the form saying the delivery had taken place (2 large men stood over me while they shoved the form on to me). I then made a claim under the insurance that Simpsons broked on behalf of RSA. RSA won't pay because Simpsons say all the items arrived. I lost cutlery, a suitcase of clothes (France is cold in winter), a TV remote control (so the TV is unusable) and several other items. I live on a state pension and other small savings. Simpsons have exploited an elderly client and won't take responsibility for their negligence. Totally disgraceful. Do not use them. Many other testimonials tell other horror stories.

Service cost: £1300

I would never, ever, ever recommend anyone to use Simpsons Removal firm, unless you want your carpets trashed, your furniture broken and be prepared for additional costs for boxes plus cost for delivery of boxes. It was raining on moving day and No dust sheets, or shoe covers and no mattress covers used, I found my white mattresses on the dirty van floor !!
There was no apology. I am quite shocked as the surveyor who came to the house was polite and promised sheets, covers and boxes etc.

Service cost: £860

The 3 guys allocated turned up exactly as stated, keen to get going. They worked incredibly fast and nothing was too much trouble for them. Before we knew it the lorry was almost full and the house practically empty. There were a number of odd shaped/sized items that probably could have been squeezed on but the guys didn't want to risk it, so ordered another small van to site. Great service all around from Gary, Roy and Alfie even when it started pouring down when unloading, they worked their socks off to get everything off of the lorry and into the new house asap. Thanks to everyone at Simpsons, we highly recommend these guys!

Service cost: £1800

Simpsons turned up promptly and had everything moving like clockwork after a short tour of the house. Within 2 hours the house was clear with minimal damage - most possibly caused by my poor packing. The lorry turned up at our new house within the hour and once again had all contents unloaded into the allocated rooms within a further 2 hours - it was sometimes difficult to keep up with the staff's speed as to where certain items should be placed as some of my location stickers had fallen off during the process. I would highly recommend Simpsons and consider the cost to be great value for money. We will be moving out again within the year and will definitely use Simpsons again.

Service cost: £816

DO NOT USE SIMPSONS we moved to Turkey 2 months ago and are still waiting for our furniture only to be told today that it will be even longer coming.  After they picked it up from the UK they held it for 1 month before it was shipped and never told us but when we booked with them we were told definatly we would have our furniture when we arrived in Turkey.  They do not answer emails and not return calls.  I spoke to 1 employee 1 week before we left for Turkey who was down right rude and left me in floods of tears he said it was my problem not his not one of them has sympathised about how they have left us with no furniture for 2 months we sit on the floor we sleep on the floor.  We are distraut DO NOT USE THEM.

Service cost: £2000