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General questions from business owners:

More FAQs:

How can I advertise with RemovalReviews? What advertising options do you offer?

Thousands of consumers use RemovalReviews daily in order to research and compare different moving companies, as well as to find the professional relocation partner that will best fit their preliminary budget and respond to their requirements and expectations.

Follow the link below to learn how the clever advertising options on RemovalReviews can help your business grow by placing your company right in front of potential customers who are looking for reliable and experienced household goods carriers.

For the full advertising FAQs, please click here.

Do you offer moving leads?

Yes, at RemovalReviews we offer leads for moving companies to buy. Because of the nature of our website, we require all moving companies that would like to sign up for moving leads to maintain good reputation and to be licensed and insured. Read more about our leads here:

Read more about our moving leads here.

How to become a registered mover? Is it free?

Becoming a registered mover at RemovalReviews is easy and completely free. By creating an account of your moving or auto transportation company, you will get access to the Free and Premium features we offer so that you can offer your quality moving services to more more customers.

A free account at RemovalReviews gives you a number of indisputable advantages, such as:

  • responding to customer reviews in seconds so that other customers can hear your side of the story as well;
  • adding promotional text to convince your potential clients why they should use your services; receiving targeted feedback in order to improve the services you offer;
  • and many other benefits for your moving company.

Follow the link below to learn more about why you should become a registered mover at RemovalReviews:

Click to begin company registration

I am a registered mover. How can I place the registered mover badge on my website?

Absolutely! With more than 1.5 million users per year, RemovalReviews is one of the leading moving companies directory available as of today. You can easily link to our site through the RemovalReviews logo and show everybody that you are a part of one of the most trusted movers community in the world.

Click to visit our Logo Center and choose the right size of RemovalReviews logo for your own website.

I cannot access my account. How can I reset my password?

If you have forgotten your password and cannot access your moving company profile, use the form below to reset your password and regain the access. Before you do it, please make sure that you already have an account before filling out the reset password form.

Go to reset account password form.

I forgot my company registration email address

Can’t remember your registration email address? Please contact us for assistance at info@removalreviews.co.uk and include the following information:

  • Your moving company name.
  • Link to your moving company profile on www.removalreviews.co.uk.
  • Your full name.
  • Your position in the company.
  • A desired username.

Once we review your information we will send you a new password by email. Please note that it could take up to 10 business days to verify the information and reset your password by email.

Can a moving company listing be removed from the site?

RemovalReviews is a public website for reviews and ratings, and most of the included moving companies are listed by its community and visitors. As we want to protect the freedom of speech, we want to have customers’ reviews listed online for public reference. This is why listings cannot be removed from the site.

In rare occasions when there are duplicate listings of the same company, we merge those listings into one single listing and all reviews from both old listings will be listed under the new single listing.

If you own a moving company and your company is listed on RemovalReviews, we recommend that you claim the listing so that you can manage it. Claiming a listing means that you will be able to update your information, add more info about your business and most importantly – publicly respond to customer reviews. You will also be able to contact the reviewers.

As claiming your profile is completely free, you can do it from here:

Click to begin company registration

How can I change the address of my business location?

You can change the address of your business listing from your account. Log in to your business account and go the the change of address area to request an address change.

Please note that we may not update your address if the new address does not correspond to your company registration data, licensing data, or website information.

Can I add a second business location?

Currently we do not support multiple locations of a business in a given country. Please note that multiple business accounts for a business located in the same company will be combined in a single account with a single location. We recommend that you list your primary or your organization's headquarters location on your business listing.

If you have a business location in another country, then you will need to register and maintain a separate business account for that country.

How do areas (counties) of operation work? Can I change them?

The counties of operation of a business are listed on the public company profile. They are determined automatically by the reviews written for that business as well as the moving company address listed on the account. As you can change the address, currently you cannot change the counties that are based on consumer reviews.

How to enhance my company’s reputation online?

If you own or manage one of the thousands of moving companies in the USA, then you must clearly understand how important reputation is in the moving industry. The fight for customers and their relocation jobs is becoming fiercer than ever. So, having a good reputation online is one of your best weapons to attract more customers and make your business grow.

Consult our Reputation Management Guide to learn how to improve your online reputation and impress your potential customers with positive moving reviews and great ratings.

How to do successful marketing for my moving company?

Today, strategic advertising of a home relocation business is more important than it has ever been. A strong marketing strategy that takes into account the latest trends should increase your customer base and boost the revenue of your moving company.

Take advantage of some great marketing ideas /investing in a high quality website, keeping a blog, researching your customers, and so on/ that will give you the much-needed advantage over your competitors.

Click here for the 8 proven marketing tips for moving companies.

I need more information about advertising.

The key to success to any business is often hidden in clever and targeted advertising. To expand your company even more, consider advertising the services of your moving company through the successful platform of RemovalReviews.

Visit our advertising FAQ section to learn the answers to vital questions, such as:

  • Can I select keywords to help target my RemovalReviews ads?
  • Does RemovalReviews treat advertisers any differently than non-advertisers?
  • How do I know my ads are being delivered?
  • Do you offer moving sales leads?, and many more.

For the full advertising FAQs, please click here.

How to respond to customer reviews?

Posting review responses in www.removalreviews.co.uk is very easy. If you are a moving company or if you represent a company, you can create a free account for your moving company from here:

Click to begin company registration

All new registrations are manually approved by a moderator to ensure that the account is managed by the right person within your organization. Usually the approval process takes about 3-5 days. Once your account is approved, you can log in (from the top-right corner on the home page) into your account.

From the company administration panel you can see all reviews written under your company and directly post a response to every one of the reviews. You will also find some more information and help articles on how to respond to reviews more effectively in order to achieve better results.

Why do some reviews disappear from the site?

There are many reasons why a review may not visible on the website:

  • The review does not comply with our Terms of Service.
  • The review has been filtered by our system.
  • The review has been written by a company employee.
  • The review is not about an actual moving experience.
  • The reviewer has submitted multiple moving reviews under the same company.
  • The reviewer has requested the removal of the review.
  • The reviewer has requested to update their original review.
  • The review has been mistakenly written under another company’s name.
  • The moving company has disputed the review and the dispute has been resolved in their favor.
  • The reviewer has used a non-existent email address for the review activation.
  • The reviewer has not activated the review by email.
  • The review has been written by somebody other than the actual customer.

We want to make sure we show only accurate reviews by real customers. Please send us an email again so we can look it up. Make sure you check your spam folder if you still can’t see the response.

Why does RemovalReviews have a review filter and how does it work?

The mission of RemovalReviews is to connect customers who happen to be in need of moving services with reputable and reliable movers who are more than ready to give them a hand. This is why, providing consumers with genuine and trusted moving companies reviews has always been the most critical moment while staying true to the abovementioned mission.

To protect consumers and businesses from fake and malicious reviews, RemovalReviews has an advanced review filter that has evolved through the years. Here is how the review filter works.

How do I dispute a moving review and in which cases?

In order to dispute a moving review, you need to be a registered moving company. If you are not yet registered (or you haven’t claimed your company’s profile yet), you can do it from here:

Click to begin company registration

Please note that all company registrations are approved manually and it usually takes about a week or so to be approved. Once you have your log in details, you can sign in with your username and password and access your profile from here:

Login for businesses.

Once in your profile, go to the “Reviews” page from the right menu. In the reviews page, select the review in question and scroll down to the “Dispute this Review / Request Removal” section of the page.

Generally, we do not remove reviews on requests by moving companies. We do not provide an advertising option that includes removal of reviews. We will only take actions in the following rare occasions.

You may dispute a moving review if:

  • The customer has reviewed a different moving company with a similar name, but has put the review under your company’s profile by mistake.
  • You have indisputable evidence that this is not your company’s or your agent’s customer.
  • The review contains abusive language and personal threats.
  • The review is against our Terms of Service.
  • This customer has submitted more than one review on your company.
  • The review is not about a customer’s moving experience, but something else.

Please explain your arguments and any evidence/reasons you may have. Disputes are manually reviewed and are usually resolved within 30 days or less.

We recommend that you respond to all moving reviews by sharing your point of view. Let other visitors know that you care about your customers and you provide superior customer care.

Your moving business can perform better. Call now 020 3885 5001 020 3885 5001
Ask about our moving leads and phone transfers for movers.