Residential moving is an interesting phenomenon. Some people feel optimistic, and even excited about moving to a new home in another city simply because they view the entire life-changing event as a logical step in the right direction. Others, however, are forced to step too far away from their comfort zones and feel somewhat nervous and anxious about what their lives have in store for them.
In any way, the process of moving house can be a rather confusing period in one’s life. To help you have a more stress-free and knowledgeable house move, we’ve prepared a good deal of answers to the most common questions that you may have when relocating or when using this very website.
For easier access and faster navigation, we’ve divided all the answers into two separate sections: Questions from Consumers and Questions from Moving Companies Representatives.
Questions from Consumers:
- Where is my review?
- How to remove my review?
- How to edit or update my review?
- I am researching movers online. How to distinguish genuine reviews from the fake ones?
Questions from Consumers in USA
- Where can I complain from a moving company?
- What to do when movers are holding my possessions hostage?
- What is a moving broker?
- Where can I learn more about the paperwork involved in a house move?
- What is a Bill of Lading?
- What’s the difference between non-binding and binding moving estimates?
More FAQs:
Where is my review?
There can be several reasons why a moving review is not visible on the website.
- The review has not been activated:
Once submitted, every moving review must be activated in order to appear on the website. It may take up to 20 minutes or more for the activation email to be delivered depending on your email provider. Sometimes the emails are delivered into the spam or junk folder. There is a link in the activation email that has to be clicked for the review to become active. The link is active for 24 hours. Sometimes we will do additional phone verification before putting the review live. - The review has been removed due to our terms of service:
Sometimes we remove moving reviews if they do not comply with our terms of service or review guidelines. This is a relatively rare thing because we do it manually based on visitors’ feedback. - The reviewer has deactivated the review:
Reviewers can deactivate their reviews via the deactivation link sent to them after the initial review activation when posting the review for the first time. - The review has been flagged by our filters:
There is an automated filter that flags reviews that are believed to be fake, inaccurate or non-compliant with our policies, terms of service or review guidelines. Those reviews are not deleted but rather remain invisible to the public. Also, they are not counted in the overall company rating. There are sometimes users and bots that try to manipulate our rating system and we have to protect the consumers. There are also some individuals who try to tarnish moving companies reputation without actually having used their services. Read more about our filters here. - The review is not visible due to an error on our side:
It is possible that there is an error on our side. This is why we recommend that you write your moving review again. If you still cannot see your review, please shoot us an email at info@removalreviews.co.uk and we will look into it. Please provide as much information as possible and complete all fields when writing the review. Read more on the possible reasons here.
How to remove my review?
- Removing a review by yourself (Recommended):
Please find the email we sent you when you activated your review. The email should have been sent from an email address at RemovalReviews. You will find the deactivation link in that email. Click the link and follow the steps to deactivate your review. - Removing a review by contacting us:
Please note that it may take up to 30 business days for us to act on your request. We need the following information with that email to remove the review. Please note that if we do not receive the full information we will not take action: - A link to the live review in the website. Get the link from the "Share" button from the review. Copy and paste the link into the email message you are sending us.
- State that you want the review removed in the email message.
- You need to use the SAME email address that was used to activate the original review.
- Send the email to info@removalreviews.co.uk
How to edit or update my review?
To edit a review, you need to remove your current review and write a new review with the updated information. Here is how to do it.
- Editing a review by yourself (Recommended):
Please find the email we sent you when you activated your original review. The email should have been sent from an email address at RemovalReviews. You will find the deactivation link in that email. Click the link and follow the steps to deactivate your original review. Once your old review is no longer online, you can write a new review with your updates from here. - Removing a review by contacting us:
Please note that it may take up to 30 business days for us to act on your request. We need the following information with that email to remove the review. Please note that if we do not receive the full information we will not take action: - A link to the old live review in the website. Copy and paste the link into the email message you are sending us.
- State that you want the review removed because you want to submit a new one.
- You need to use the SAME email address that was used to activate the original review.
- Send this email to info@removalreviews.co.uk
- Wait for the old review to be removed. It may take a few days.
- Write a new review with your updates from here.
I am researching my movers online. How to distinguish the genuine moving reviews from the fake ones?
Researching your movers before hiring their services is not only a good idea – it is a must-do homework that will eliminate any potential risks come Moving day. Online reputation is important as it may prove to be the deciding factor in a person’s decision to contact a specific moving company or stay away from them.
House relocation is a highly competitive business so unethical attempts to boost the overall rating of a mover through dishonest practices are not a rare occurrence. As a result, it becomes a necessity to be able to distinguish genuine moving reviews from fake ones in order to hire a reputable moving company whose good reputation has been actually earned.
Here is more info on how avoid fake moving reviews.
Where can I complain from a moving company?
The very first thing to do is contact the moving company that performed the relocation service and complain to them. If you can’t seem to resolve the issue peacefully, then you should notify the national regulatory body of interstate movers – the Federal Motor Carrier Safety Administration (FMCSA). It’s usually a good idea to also contact the Better Business Bureau (BBB).
Of course, you shouldn’t forget to write a review on our website about the mover in question, and thus share your story with the world and help many other people who are yet to search for a professional relocation partner. Believe it or not, moving reviews can have powerful dispute solving abilities.
However, before you file your complaint against your moving company, make sure you learn more about the matter by reading the following article: How to file a complaint against movers.
What to do when movers are holding my possessions hostage?
If you haven’t had enough time to research your moving company before hiring them and if you happen to have too much bad luck circling in the air around you, you might end up contacting a dishonest mover to take care of your household belongings for you. In fact, you could become a victim of an extortion scheme where the so-called rogue moving company is holding your items in custody and won’t release them until you pay an additional sum of money – the ransom.
What is a moving broker?
Moving brokers are middlemen between you and the movers. Some moving brokers also operate as moving companies. Generally speaking, you should always research your moving company before booking them. In case you book them through a moving broker, it is hard to determine which moving company will move you until the moving day comes. That is why you are advised to ask your broker about the actual company that will be doing your relocation so you can research that company too.
Moving brokers should be registered and licensed to operate. Check the broker’s license information to make sure you are dealing with a legitimate company.
In all all, we suggest that you go with a company which has reviews you can find and check. If you can’t find reviews about the company, it’s not a good idea to hire it because you won’t know what to expect and you may be dealing with a rogue mover.
Please read our complete guide on moving brokers here.
Where can I learn more about the paperwork involved in a house move?
It’s no secret that a house move usually generates a lot of paperwork. And in most cases, you will have more important things to do than sit down and read through each and every sheet of paper you are given to sign. But while finding time to go through the moving paperwork may feel like a certain sacrifice on your part, underestimating the true importance of those documents could cost you in the end.
Furthermore, you may not realize it right away, but understanding the moving companies paperwork can help you save money and time at the same time.
What is a Bill of Lading?
Before the official start of your movers-assisted house move, you will be asked to sign a special document called Bill of Lading. Actually, that document will serve as the contract between the moving company and you as a shipper of household goods and is an inseparable part of the moving paperwork you will need to sign before your hired men begin work.
It’s very important that you understand the terms and conditions of your Bill of Lading that document will be the official document you can base your arguments in case of dispute with your movers. Find time to read it and don’t hesitate to request clarification from your professional partner if there’s something you don’t quite understand in it.
Learn everything you need to know about the Bill of Lading.
What’s the difference between non-binding and binding moving estimates?
Upon reservation, all interstate moving companies are required by law to issue a binding or non-binding estimate of the charges to their customers.
Non-binding estimates are issued free of charge and give only what they promise to deliver – a rough estimate of the price that a consumer is expected to pay in the end. On the other hand, binding estimates guarantee that a customer won’t pay more than the stated price unless additional services have been requested or needed later to complete the moving job as planned.
Good understanding of moving estimates is needed so that you can respond quickly and adequately if your moving company is trying to pull any tricks on you.