Armishaws Removals

I will start off by saying that the guys who actually did the move were great, but the office staff are rude, unhelpful and have the most antiquated processes.
So many issues that I don't know where to start! There were complications in our chain that meant the move would be at very short notice and it was expected to be around a very busy period around a bank holiday. This was made all the more stressful by the fact that there is one person in the whole company who can book a slot but he goes home by about 2.30pm. On the day of exchange we were told he would be there until 3pm, we were ready to exchange just after 2.30, so rang Armishaws to book and he had gone home, so the whole chain had to wait another day. When I mentioned that I was pretty annoyed about this the lady I spoke to complained that I had upset her. We then found out the day before moving that they could not honour the agreement to pack most stuff on the day before, then come back on the moving day for the last bits (i.e our bed, freezer and animal beds/cage). So everything was packed the day before moving and we had to borrow and airbed, then try to cram all the animal beds/cages in our car the next day. The thing I am most annoyed about is that NOT ONCE have we had an apology for their shocking customer service and attitude. I had hoped to sort this out with them directly, but their response to my letter was so rude, not to mention incorrect, that I feel compelled to write a review and warn others. I have since heard similar feedback from other people locally and even the guys that moved us said it was common to get complaints about the office staff.

Service cost: £2500

Don't go near them. They sent an estimator round who gave us a verbal quote. They then sent a written estimate that was a completely different number. When I queried this, firstly they tried to cover up the mistake and then told me they didn't want my business anyway when I called to understand what had happened. Didn't even get as far as actually using them. Came away shaken enough from the way I was spoken to and the basic lack of integrity, courtesy and any form of professionalism. A complete waste of time.

Service cost: £3300

PLEASE DON'T EVER DEAL WITH ARMISHAWS. Armishaws do not deserve to be in business. I could write longer reviews than all the other ones on this site and it would never do justice to what a bad company they are. I hope for the sake of anyone moving house they read this and take their business elsewhere. No one deserves to be treated the way armishaws treated us. The sales manager was the worst of them all, to the point of using bad language to me on the phone and putting the phone down on me.He is an awful person. If you so much as try to explain your predicament to him on the phone, he simply talks over you. And he calls himself the sales manager! They took our belongings into storage, and told us they need 14 days notice to release them. We gave them more notice than that, and they told us they were too busy to deliver the goods to us. So we were to move into our house with no contents! They simply dismissed the fact they had said they needed 14 day lead time. I tried literally everything - including sending another company in to collect the goods which they would not allow. In the end, the best they would agree to was that I would go and collect half the goods, at a cost of £600 for them to get 3 crates out of their warehouse to their yard for me to put into my own truck. £600!! Then, the balance, no they couldn't let me collect those, couldn't make time. Best they could do, was bring them on the following Saturday, and because this was the only day they could do, charged me 50% on top of the normal rate. I tried to reason and ask for them to take a view on the costs, but no way. Not interested. Their attitude to customers makes you sick. When their guys turned up on Saturday, I told them I had paid 50% extra for their overtime, and suprise suprise, they told me they were not paid extra for it! So they treat their own staff as poorly as their customers! When you see the other reviews on here, you'll see they are all the same. PLEASE DON'T EVER DEAL WITH ARMISHAWS.

I warned them several times I would put an honest review on here to give them a chance to straighten things out. I gave them so many opportunities just to accept the way they had been and be reasonable. But they don't want to know. I honestly hope they lose business as a result of this review. Not out of spite, but because no-one should ever have to experience their terrible service. Giving 1 star rating is far to much credit. They simply have earned none. They are the most arrogant company I have ever dealt with.

Service cost: £3500

Shocking treatment today from Armishaws Removals (they acquired Rainbow Removals). Unlike Rainbow they do not appear to be at all customer focused and treat customers with complete and utter contempt. All online forum reviews are extremely negative.

Unreasonable, rude, inflexible, expensive, aggressive.

Refuse to release storage items within reasonable period. BAR of no help whatsoever. Forced to take legal action.

Highly recommend Green Brothers Ascot.

Service cost: £1000

I have a young family and a full time job and wanted to make moving as easy as possible for my family. A surveyor came who quoted me what I thought was a good price, I advised we would be needing smaller vehicles as access was restricted (we had been specifically warned this by our seller so I wanted to be clear), he said he was already aware of this in the location we were going to and ticked the 'restricted access' box on the form. He also made a note '7.5tonnes', I now understand that even these are unable to reach the property and 3.5tonnes were required, however, I did not know this. I signed the quote and paid my deposit. On the day of exchange I telephoned to check availability before exchange and then called back after to say that exchange had taken place and to please book us in. That evening I got back from work to find an EMail stating that there was going to be an additional £600 charge for the use of small vehicles and that I was to sign a new quote for them to be able to book me in! I telephoned the next morning the woman who had sent the EMail wouldn't even talk to me and apparently I wouldn't be able to speak to the 'Sales Manager' until 2.30pm! I asked to speak to his manager who basically said that I could not challenge the quote and would have to pay the additional charge but he would 'look into it'. A man from the transport department telephoned at around 4.30pm to ask where exactly I was moving to (I have no idea why he couldn't find out from the information I had already provided - and surely they had checked when they gave me the quote?), I have to say he was very nice but he said he was 85% sure they could do the move with 7.5tonne vehicles. At lunchtime the next day a received an EMail from the Sales manager saying that it had been left to him to inform me that they were unable to use the 7.5tonne vehicles and now their 3.5tonne vehicles were booked up and they would not be able to move me! Again they had not even bothered to telephone me to tell me. I understand that a mistake had been made with the quote but they had not checked (and I was told they cannot check access to each house); given that I had told them about the access from the outset I would think this would be the first thing any professional firm would do! The way the EMails were written were extremely dismissive I was made to feel like a nuisance. There was no customer service evident at all, I was just dismissed because my move didn't fit into the 'standard' bracket. I am left wondering why they have a contract to move military families especially when I see all the other reviews here. I am thankful they did not end up moving us and I only wish I had looked online first. I add my own experience to hope that others do not have to experience similar.

Service cost: £2400

Moving house is stressful enough without having to deal with this team of amateurs.
I was quoted for a move from the south east to the north which included a drop in Manchester and two in Barnsley. I'd accepted the quoted price and paid the required deposit. No confirmation of payment or removal dates was received from them. After chasing for this confirmation, I eventually received an e-mail saying they were going to increase the quoted price by 28% as it hadn't been costed correctly.
Unprofessional and underhand. This company are not to be trusted.
I wish I'd read everyone else's reviews before contacting them..

Service cost: £2500

My experience with Armishaws was initially very good. Hence the one solitary star. We were impressed and comfortable with the representative providing the quote. However in spite of paying a deposit,as we were informedto hold a booking,and keeping in regular contact with them, when the time came to confirm they turned around and told us that it probably was not possible anymore. I was now faced with the prospect of not being able to move on our completion date and therefore had no option other than to contact other companies to see if they could move us. In the end a second company was able to move us on the required date. When I then contacted Armishaws to cancel their booking I was met with verbal abuse, refusal to refund my deposit and threatened with being taken to court. When I then tried to speak with head office, I was subjected to the same verbal abuse, prevented from speaking and told "We will see you in court!!".
In my view this is nothing short of a business that was unable to meet its obligations and therefore reverted to bullying customers who had no option but to secure business elsewhere.
In my view, their behaviour is unprofessional and contradicts all good business codes of ethics.

Service cost: £4200

I wondered if I had the same company as other reviewers as my experience of Armishaws was completely different. Everyone I have dealt with there has been friendly, polite and helpful. Berni in the office was helpful and cheerful, especially given that we were moving in the middle of the Coronavirus pandemic. I think we managed to get moved the day before the government clamped down and stopped removals going ahead. The 3 guys that moved us were courteous and helpful and couldn't do enough for us, that may have been down to the bacon rolls and tea and biscuits I plied them with :-). I really could not fault them or the service they provide and would happily recommend them to anyone.

Move size: 3 Bedroom Home Service cost: £800

Initial contact was OK, mid range price, packed up my stuff and stored it for me. Now some months later I want it delivered to new house but they wont give a date and I've been asking since April. Yes, we've all been in lockdown but they've had 7 weeks to plan for re-opening .. and they havent. They're disgustingly rude on the phone, clueless and aggressive, wont give me a date, wont let me collect my stuff. So I'm paying rent from June for a house I can't move into and they'll continue to expect me to pay for storage even though I don't want it stored. They'll blame CoronaVirus but during 7 weeks of not working you'd imagine, like other businesses, they'd have used that time to work out how to come back and look after their customers. DO NOT USE THIS COMPANY especially if you're about to move house now, they can't cope with the business they have and must have an enormous backlog.

Move size: 4 Bedroom Home Service cost: £3000