Eagle Relocations Ltd

Cancellation policy with Eagle relocation is totally unfair. They have cheated me by not returning my advance payment for the relocation job I booked on Friday evening around 4:30pm and cancelled on same weekend-Sunday noon.

I had paid £7000 pounds for the relocation service which they are NOT refunding me even after 20 days inspite of chasing them many times.They have even stopped answering my calls. There was no removals done but still they want to charge me £4200. This has caused financial distress to me and my family in these economically difficult times in UK.

Fyi... I am dealing with Davier Visram from Sales and Donna Malcolm who is customer service Manager.

Hence I would like to WARN everyone before engaging Eagle relocation service as they would ask for full amount to be paid before the start of service and would NEVER return any money back in case you want to Cancel or Postpone.

I would suggest everyone to avoid Eagle relocation service and go for alternative services as Eagle relocation service is very unprofessional.

Move size: 3 Bedroom Home Service cost: £7000

We were extremely impressed by the staff and service right throughout our move. From Shreeya sorting out costing and arranging the survey by Simon at short notice, right through to the removal team led by Steve with their speed and efficiency along with their pleasant attitude and care for our possessions.

Basically, we could not have done our last minute move without them all. We were in the situation of starting to pack up the house on Wednesday without having exchanged till later that day for completion on the same Friday.

Very competitive on price, this was our first experience of having our goods packed and it was worth every penny. I would have no hesitation in recommending Eagle to anyone including my Sister in law who is hopefully moving to Norfolk next year.

It has been a pleasure dealing with a professional and efficient company.

Service cost: £2600

They messed up the insurance and we ended up with just the insurance of the things in one room… then they packed a fragile table they knew was valued at £10,000 because I told them . They packed it the wrong way up ie on its legs not on its top. They then piled other things on top of it. In addition the crate was not packed tight. The damage was due to their packing failure and their failure to insure. They offered a small amount of compensation. But not the full price of repair. Frankly I will not use them again.

Move size: 4+ Bedroom Home Service cost: £20000

Our move was a 'Pack and Move' service. Three men worked non stop (excepting usual comfort breaks) but what was lovely about them was that they were extremely kind and courteous to my elderly parent(s), Even though they were asked constantly questions that appeared inane, nothing was too much trouble for them. They arrived early the first (packing) day and even earlier the next (moving) day. We have been astounded by how carefully fragile items were packed as we are gradually unpacking boxes.
We found out the 2nd day that one of the men had a toothache on both days but still he remained kind, respectful and most of all cheerful towards my Mother. As did all three men. Equally our office based liaison Florjan was always professional, helpful and contactable which took the stress out of our move. Very pleased which is why we chose Eagle to move us a second time. Highly recommend.

Service cost: £1750

I moved from the UK to Canada just over a year ago. My move day was a Fri. The container was closed prematurely (and couldn't be unlocked due to not having a back up lock present) and not all of my items were put in the container.
I cannot stress enough how devastating it is to be told near the end of your move to another country that not all of your things can be packed. And then to take load after load of items to charity right before moving countries (I would have preferred to spend time with friends ..) because the house has to be left empty and clean.
My move manager was out of office so I was referred to someone in management who assured me that they would sort something out and I was not to worry. I was not called back. I called back right before the office closed and was told the same line. The office closed for the weekend. No one got back to me. The movers left. I had to give all of the remaining items to charity as I had no where to store them as I had to move out of the house. After a year of copious calls and emails to Eagle Relocations (I was continually told they were sorry and would sort things out) I was told a year later they would pay just under £100 for a chair and spear that were broken in the move (due to the items not being secured in the container properly as it was closed early). I am still pursuing getting compensation. The movers on the Canadian side were surprised / horrified by my story when my goods arrived. I paid for the move myself. They said if I had been a diplomat then I would have been treated completely differently and the company would have made an effort to get the rest of my items moved instead of ignoring me.
Once I realized that Eagle's claims that they would help me with the matter were not going to materialize, I contacted the Consumer Ombudsman, but Eagle is not registered with them. I then contacted the BARR association that Eagle is registered with. I told the BARR what had happened. I told them I was exhausted by dealing with the matter and had little time (I have three small children) to continue to deal with the matter. They said they would follow up on my behalf. I didn't hear back from the BARR for months until I contacted them again. They told me they thought it had been dealt with.
I am still on my own pursuing this matter. I feel it is now fair to bring my experience to the public as I have given the company ample time to take responsibility for my incomplete move.

Service cost: £3750

My experience was very positive and I would recommend Eagle.  I found everyone I dealt with to be competent, professional and trustworthy. 
Eagle's focus on customer satisfaction is evident and has successfully permeated every facet of the business that I observed.
Probably the moving crew are the most important part of the process and the four guys who did my move were excellent.  I don't have a single complaint or suggestion how they could improve. They exceeded my expectations at literally every stage, from taking inventory of my belongings, the quotation, through to the actual move. I didn't have to deal with any surprises at any point. I couldn't believe the whole thing could be done without any complication but it was.

Service cost: £1367

Nothing but praise for Eagle Relocations. Our move from St Albans, Hertfordshire to Beverley, East Yorkshire turned out to be unexpectedly complex: our completion was delayed by 3 days causing confusion over the move date, the specialist piano remover fell ill and had to be replaced at the last moment. Eagle took all this is in their stride and calmly sorted everything out. The crews handling the move worked incredibly hard and with unfailing good humour. And all for a very competitive charge. Brilliant and highly recommended.

Service cost: £3530

I cannot recommend this company highly enough. After moving 5 times around the globe in the last 14 years, finally I have found the company that meets the standards I require for a stress free move ( and I'm not the easiest woman to be pleased :) Recently used Eagle for my house move and they were just fantastic! They just take all the stress out of moving and turn it into a great experience.Excellent service from the move coordinator but the efficiency and the skills of the packers was the most impressive step of the move. They arrived always on time during the 3 days of packing, were very friendly and helpful and so surprisingly efficient. Not a single scratch on my family belongings ( over 300 items in a shipping container) ! Never again will I be stressed about moving ! I can't thank them enough! This is how a 5 star moving company should be! Thank you very much!

Service cost: £8000

AVOID! AVOID! AVOID!
Wish I'd read the reviews beforehand.. Trashed my stuff (all the 'fragile' items and boxes were packed at the bottom with the heavy items loaded on top by their ''expert packers''!!) Items arrived 3 months late.. Ignored my emails.. A stressful experience! Pay more to get a better service elsewhere.
*Country destination my items were shipped to option is not included in dropdown menu here for some reason so had to pick a 'random' country instead.

Service cost: £2000