Customer ratings

4.1 out of 5.0 based on 219 reviews

  1. 129
  2. 52
  3. 10
  4. 9
  5. 19

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Muve

Muve Conveyancing

At Muve, we are proud to provide our expert conveyancing service across England and Wales. We offer a first-class conveyancing experience, aimed at making it quicker and easier to those buying, selling or remortgaging a property.

We are 6 weeks faster than the national average, aiming to get you to exchange in just 14 weeks. IfAnd, if you upgrade to MuveFast we target exchange on your property in just 5 weeks!

By investing in our technology and people, we complete transactions more quickly and efficiently, saving you time and money. We provide an online portal that is available 24/7 plus a dedicated solicitor and account manager who you can reach on the phone and via email during office hours.

Exceptional customer service lies at the heart of everything we do, which is why we have a 4.5/5 Star customer review on TrustPilot and we won the National Conveyancer of the Year in 2021 and 2022.

Customer Reviews

Muve

Average service quality  

Average value for money

4.1 out of 5.0 based on 219 reviews

Service quality

Value for money

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In general their service was good. There was some misunderstanding about documents that were provided by the seller, but other than that they were polite, always willing to answer questions, and got the job done in the end.

Dear Arachne, Thank you very much for placing this wonderful review about your time with Muve. We are delighted to hear that you are satisfied with the service provided, regardless of the obstacles faced. Thank you once again for choosing Muve and we wish you the very best! Kind Regards, Shiven Team Muve

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Very efficient and helpful

Dear Lucy, Thank you so much for your kind words! We're thrilled to hear that you found our team efficient and helpful. It's our goal to provide top-notch service, and your positive feedback is truly appreciated. Kind Regards, Shiven Team Muve

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Great

Dear Ali, Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience with our team. Thank you very much for choosing Muve and we wish you the very best! Kind Regards, Shiven Team Muve

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Brilliant service had my back the whole way

Dear Kay, Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service and that we were able to support you every step of the way. Kind Regards, Shiven Team Muve

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Very informative staff. Always answer calls and work very late, sometimes into late evening

Dear Matthew, Thank you so much for your positive review! We greatly appreciate your kind words about our informative staff and their dedication to answering calls. Our team is committed to providing the best service possible, and it is heartwarming to hear that their efforts are making a difference. Kind Regards, Shiven Team Muve

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Slow and difficult to contact, but cheap. You get what you pay for.

Dear Damian, Thank you so much for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced in reaching our team. We understand that quick and efficient communication is crucial, and we are continuously working to improve in this area to ensure a smoother and more responsive experience for our valued customers. Kind Regards, Shiven Team Muve

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They are really quick with coming back to you. They make the whole process very easy and the portal allows you to track the whole process.

Dear Ellie, Thank you so much for your positive review! We truly appreciate your kind words and are delighted to hear that you found our team quick and efficient in responding to your needs. Making the process easy and providing a user-friendly portal for tracking progress are priorities for us, and we are thrilled to know that you found value in these aspects of our service. Kind Regards, Shiven Team Muve

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Excellent service

Dear Kazi, Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with our service. Kind Regards, Shiven Team Muve

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They are the best for Speedy Exchange and Completion.

Dear Kazi, Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a great experience with our speedy exchange and completion services. Kind Regards, Shiven Team Muve

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Terrible, absolute shambles. Account management was truly abysmal. Huge list of failures on a simple cash purchase. The only positive aspect was that because I had to keep on top of them the whole time, and cancelled searches (that they forgot to organise) we managed to push the process through in 7 weeks.

Dear Customer, We sincerely appreciate you taking the time to provide feedback on your recent experience with our team. We are disheartened to hear about the challenges you faced during your transaction and we apologize for any inconvenience caused. Rest assured, One of our resolution agents will reach out shortly to address your concerns and work towards a prompt resolution. Kind Regards, Shiven Team Muve