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Customer ratings

4.1 out of 5.0 based on 219 reviews

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Muve

Muve Conveyancing

At Muve, we are proud to provide our expert conveyancing service across England and Wales. We offer a first-class conveyancing experience, aimed at making it quicker and easier to those buying, selling or remortgaging a property.

We are 6 weeks faster than the national average, aiming to get you to exchange in just 14 weeks. IfAnd, if you upgrade to MuveFast we target exchange on your property in just 5 weeks!

By investing in our technology and people, we complete transactions more quickly and efficiently, saving you time and money. We provide an online portal that is available 24/7 plus a dedicated solicitor and account manager who you can reach on the phone and via email during office hours.

Exceptional customer service lies at the heart of everything we do, which is why we have a 4.5/5 Star customer review on TrustPilot and we won the National Conveyancer of the Year in 2021 and 2022.

Customer Reviews

Muve

Average service quality  

Average value for money

4.1 out of 5.0 based on 219 reviews

Service quality

Value for money

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Muve and the team I delt with Afdel, Dulara and Kathy where very polite professional and kept me updated when ever there was a development always asking if it was a good time to talk and making sure any queries where explained and I was happy with all the legal jargon had been explained to my satisfaction. There was a hiccup on exchange day however this was mostly down to my lender and Afdel Dulara and Kathy worked tirelessly to get me the next possible exchange date. They updated me during the whole process and I was very happy with the level of communication across e-mail and phone platforms. Overall a fairly stressful process of moving home was made as straightforward as possible by the team from muve I would use them in future and would recommend.

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Good online portal in functionality but a bit dated and not mobile-first in design. The account manager did a good job of handling sale and purchase as first point of contact, but then we had two solicitors (one for each, sale and purchase) and one day, one disappeared and another was randomly assigned with no notice or comms. Comms overall were very clear but not always timely. Calls sometimes weren’t returned when asked for and emails would go without replies. Some admin colleagues supporting matters didn’t put effort into reading things and gave stock answers. Overall, it wasn’t terrible, but it’s not a company I’d choose again. Go for a more personalised service where they can apply more time to your case.

Dear Alex, Thank you for your candid review. It’s beneficial to hear your thoughts on our online portal and the areas where we've met your expectations, as well as where we can improve. We apologize for any inconvenience caused by the changes in personnel and communication delays. Your feedback is crucial for us to enhance our services, ensuring that every client receives the attentive and personalized service they deserve. We're committed to continuous improvement and hope to provide an even better experience in the future. A Resolution agent will be reaching out to you to discuss your concerns in detail and work towards a solution that meets your expectations. Once again, we apologize for the difficulties you've faced, and we appreciate your patience as we work towards a resolution. With kind regards, Thilan Team Muve

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No further comments

Dear Sayantan, Thank you very much for providing us with resourceful feedback regarding your experience with Muve. We are pleased to hear you are satisfied with the service provided by our team. Thank you very much for choosing Muve and we wish you the very best! Kind Regards, Shiven Team Muve

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Excellent all round and would highly recommend this conveyancer to anyone.

Dear Ben. Thank you very much for your kind words and for taking the time to leave this positive review! We are thrilled to hear that you had an excellent experience with our team, especially the conveyancer. Thank you very much for your recommendations and we wish you the very best! Kind Regards, Shiven Team Muve

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Very quick service and excellent in the way that they update you on each step of the process.

Dear James, Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you had a great experience with our service and that you appreciated the updates throughout the process. Thank you very much for choosing Muve and we wish you the very best! Kind Regards, Shiven Team Muve

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The team towards the end really pushed to close off the sale, very pleased

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The company outsource the work but as long as it get does, you dont have to worry. I can only comments when it is done. It is going smooth for now

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I was really impressed with Muve and have been recommending them every since. This online, responsive and transparent way of working is exactly how I would want the process to work - it removed much of the stress of moving. Hopefully the future of conveyancing.

Dear Elimarie, Thank you so much for your incredibly positive review of Muve! We are absolutely thrilled to hear about your positive experience and appreciate your kind words. Our team is dedicated to providing a seamless and stress-free process for our clients, and your feedback reassures us that we are moving in the right direction. Your recommendation means a lot to us, and we are delighted to have had the opportunity to assist you with your conveyancing needs. Thank you once again for choosing Muve and we wish you the very best! Kind Regards, Shiven Team Muve

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Good response times. Friendly people. Smooth experience

Dear Shree, Thank you so much for your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a smooth and pleasant experience with our team. Thank you once again for choosing Muve and we wish you the very best! Kind Regards, Shiven Team Muve

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They are helpful and detailed. I can easily monitor the purchasing progress in the portal of MUVE . The interface is easy to use and clear. I would suggest it to my friend.

Dear Ricky, Thank you so much for your wonderful review! We truly appreciate your kind words and are delighted to hear that you found our team helpful and detailed in assisting you with your purchases through our online portal. Kind Regards, Shiven Team Muve

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