Muve

They have been very professional and efficient so far.

So far so good.

The service received overall was good and I had a pleasant experience with my account manager who was helpful at all points of engagement however there were issues with the service; - The staff are not UK based - It was difficult to talk comfortably over the phone due to long distance phone call lag - There was a clear language barrier as English was not their first language - Replies to emails would come in most part after working hours in the evenings - Conveyancing knowledge was good but sometimes felt a lack of confidence in what I was being told Unfortunately my first purchase fell through as I was provided the incorrect number of years on the lease so I pulled out of the purchase. I had an option to extend the lease so I spoke to my conveyancer to get a quote but she did not know how lease extensions worked. Her colleague or manager had given her a quick run through and I felt it was something she just read online and was getting to grips with on the fly. When you are dealing with potentially thousands of pounds, you need to be able to trust in your conveyancer to give you the right information. Unfortunately this is where it all fell short for me and I decided to look elsewhere for representation on a new property. Additionally I had asked for a full breakdown of all costs relating to the purchase from my conveyancer so I could claim this from the other side as I had pulled out of the purchase. They failed to give me the full breakdown initially holding back legal costs as they assumed I would take up the re-quote for the new property I had chosen which was £200 more for no apparent reason. I had to challenge their accounts team until I was rightfully returned my deposit. Extra hassle that I didn't need to go through but nonetheless, I got my money back. Overall I wouldn't call the service a total blunder. They do provide a fair service, and their online portal is a good way of tracking progress. My account manager Sumudu, was very helpful. Pricewise, they are not the cheapest as my new representation was £400 cheaper and all UK based conveyancers. Overall there are improvements to be made and you would not be dealing with the worst of conveyancers in the market.

fine

Very professional! Everything went smoothly, communication was excellent.

No further comments

I felt that they could have been faster as I still have no completion date

No further comments

Generally very good. Some delays due to the Covid-19 pandemic but on the whole great value for money and professional.

They seem pretty good to me