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Customer ratings

4.2 out of 5.0 based on 309 reviews

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MyHomeMove Conveyancing

My Home Move Conveyancing

Guiding you into your new home

At My Home Move Conveyancing, we are here to help reduce the stress that comes with moving home. As part of Simplify, the UK’s largest independent conveyancing and property services group, we will provide you with the help you need to move home successfully. That’s why we work with conveyancers from our own group, where each of the Simplify firms are CLC regulated. We allocate your case to the best possible people to do the job from across the group, so that you can be assured that your conveyancer has the experience, expertise and knowledge needed to take care of your move.

Our promise to you...

 

· Live online updates

 

Through our online case management tool, eWay, you have full visibility of the progress of your move, so you know what has happened as soon as it has happened. eWay gives you complete transparency, and control of your move: you can track the progress of your move and see exactly where we are in the process, upload documents, and even contact your conveyancer, all from your sofa.

 

 

· No hidden extras

 

We have expert quote advisors on-hand to help with any questions you have in the early stages. They want to make sure that we understand your case fully, so your quote is as accurate as possible and you know exactly what you will pay and what you are paying for. There are no hidden extras and our fees won’t change unless your instructions do.

 

 

· No Move, No Legal Fee Guarantee

 

If your move falls through, through no fault of your own, you won’t pay for any legal work that has already been carried out.

Not only that, if you’ve already paid for searches on a property and it falls through, we will honour free searches if you find a replacement property within 3 months.

 

· Your Conveyancer

 

We know consistency matters, that’s why you’ll be assigned your own personal conveyancer, who will guide you through your move, from beginning to end. Through Premier Property Lawyers, we have access to the best people for the job. We work with a combined team of more than 300 conveyancers and solicitors, who have seen and resolved every kind of hiccup or speed bump you could encounter during a home move.

 

The conveyancers we work with are available at a time to suit you, from 8am to 8pm most weekdays. We’re also open at the weekends too, providing you with the flexibility you need when moving home.

Customer Reviews

MyHomeMove Conveyancing

Average service quality  

Average value for money

4.2 out of 5.0 based on 309 reviews

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excellent service throughout, I would definitely recommend them

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Was nervous about using online conveyance but I need not have worried, the online case status was really useful. Afreen was always available for me to speak to or email And her responses were quick. If I ever move again I will definably use their services again. Really quick turnaround, friendly and professional !

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I'm afraid I had a mixed / poor experience with 1st property. I used them for the purchase of two properties. While the online system is good, they didn't respond to the online messages I left them on the system. I had to call them in the end which kind of defeats the object of having an online system. However, my biggest bug bear was that: 1) They didn't commence work until after 1 week after I appointed them and only after I had spoken to them on the phone where they repeated to me all the information I had provided them online and then said oh ok, we can now start work 2) Failure to pick up simple things like an EPC provided by the vendor not being valid (only picked up after the purchase and too late) 3) Failure to respond emails during the process until I called them up then items were magically 'just arrived'. It seemed to be the case that he who shouts loudest gets heard, everyone else gets ignored. 4) The day before completion I was suddenly told to pay several hundred pounds extra as a balance for service charges paid by the vendor in advance. However, this came with no calculation and it seems that this may have been miscalculated. I've tried contacting them a number of times on this but my queries have been ignored. 5) They were very slow in the end. Over 3 months for a simple purchase.

Thank you for bringing this issue to our attention. Unfortunately, due to unprecedented demand, a small number of our customers have not received the level of service we pride ourselves on delivering and for this we are sorry. We have taken steps to improve our processes and your feedback has been invaluable in helping us to do this. If however, you would like to talk to someone further about your case, please contact us on 0333 321 2345

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The service we received was atrocious. The sale should have been simple but took 4 months. 1st Property Lawyers didn't keep us updated and showed complete incompetence in handling our caae. Even their ability to communicate by email using basic grammar is questionable. They failed to comply with their own terms and conditions and the sale nearly fell through because the buyer's mortgage offer was due to expire. When we complained their response was to provide a discount but to add additional charges equal to the same amount. We are still pursing a complaint against them and cannot understand how they received such good feedback from others. DO NOT USE THEM.

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Great online service for updating the case and checking at each stage

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This company is great to deal with, like any solicitors you always feel compelled to call and chase but ultimately they moved things along extremely quickly and kept me up to date the whole way along with their online system so I could easily view documents and return paperwork electronically. I've already recommended 1st Property to a number of family members who are moving or re-mortgaging.

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service was overall fine but they need to be much more responsive to the client in answering queries. many emails went unanswered and they did not call back even when they were supposed to

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The online management and communications called e-way works well. Apart from the initial wait for voice-to-voice contact with the case manager, everything else worked perfectly. I felt I can rely on the solicitor to see to my case. I highly recommend Ist Property Lawyers, as I feel the team approach works.

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Just think that when a solicitor goes on holidays we, as customers, should have someone to carry one the file if we have any questions while staff is on holidays.