Muve

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I found this company great and would definitely use them again and recommend them. They kept me fully updated with progress, i was able to speak to my contact easily. She would always ring me back if i left a message very promptly. They chased the other solicitors without me chasing them to do so. The website was easily managed and the ability to upload documents directly to my case file really helped. Lishani was always reassuring and seemed to genuinely care about my case.

They were quick when my case was picked up, took a bit of time prior to that but that was understandable as everyone was rushing to meet stamp duty holiday deadline. My conveyancer was really friendly and responsive.

Great service, easy to get hold of pretty much all the time (didn't have to wait for a lunch break to finish!). The dashboard was great and informative.

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Fairly quick, we had no chain and it took 3 months start to finish. Great online tracking portal to tell you where you are up to in the process. I found the number of different people on the case difficult to know who to communicate with for different problems/areas. Email responses started off well but then during the process were sometimes poor.

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The services are rather slow.

MUVE are incredible slow, unresponsive and their service is extremely unsatisfactory. They spent 3 months looking at the wrong lease. Which I had to point out to them on multiple occasions. Took months to allocate a solicitor to the case which in turn broke down the purchase chain meaning my vendors had to start looking for a property again. They also stopped working while my sellers were looking for a new property even though there were outstanding queries left on my account . In which time my sellers have found and are ready to go on their move and yet again I am the one holding them up after 3 more months. I’m struggling to trust anything they say is correct and have to have my brother, who is a commercial real estate solicitor check everything in detail again and again as they have made various errors. I have also had to constantly email and call to even find anything out about my move and to get them to get a move on. The whole process has been horrific, it has nearly been 9 months of stress due to their incompetence. Please if you are thinking about going with MUVE, do yourself a favour and go with a local solicitors who you can have contact with on a daily basis.