RMNJ Solicitors

good service, helpful, informative.

The experience started badly and got progressively worse. Two weeks went by before it was noted that RMNJ weren't in receipt of a contract of sale. The service was awful with constant chasing being required to make progress. The service was unprofessionally rude at times, with shouting when valid requests were made. Important details in the information pack were missed by RMNJ but luckily spotted by ourselves. I would not use RMNJ again. We did get there in the end but we were left with a sour taste from the experience.

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Reliable

Very professional and efficient

RMNJ were fantastic to work with and helped the whole remortgaging process go smoothly. There were back-up contacts provided when my primary contact was away and they would also help me go through jargon and any details that I did not understand. While I felt they could've provided me with more updates along the way, I felt that the overall process was stress-free and that I was only a phone call away to touch base on the stages of progress. I highly recommend them and felt that they were truly value for money!

Their website is impressive, and the initial printed guide to services and other information is well presented and suggests a prompt and excellent service. However their delivery does not match the promise : eg 1. "We aim to return your ID after checking and copying , the same working day". A week after sending my ID by 1st class post, I had not received it back, nor did their client zone website show evidence of arrival. Telephone inquiry revealed that the envelope had arrived but had not been opened. eg 2. The client zone website is a good idea, and could be helpful in allaying some of the worries for clients. But is is not kept up to date. On another occasion when progress was stalled, and the vendor assured me his solicitors had sent off documents to RMNJ some days before, I phoned RMNJ, and RMNJ found the documents in their mail "they must have come today". RMNJ need to start opening mail the day it arrives, deal with it promptly, and use their client zone website efficiently or not at all. eg 3. Over two months after my original submission of forms to RMNJ, for what was a very uncomplicated purchase, I was anxious about delay and was hearing nothing from RMNJ. Some time later my correspondence was answered with the explanation that the conveyancer had been away on holiday. Bearing in mind the well known anxiety of vendors and buyers, it is bad that the professional does not warn the client that they are going away at a crucial stage eg 4. The printed completion statement detailing "Balance due from you" was for a sum that did not take account of the 10% deposit I had already paid, and which I had checked was in their client account. My impression is of a firm with some clever and dynamic leaders, who need to install better supervision, and more professional staff.

I dealt with primary contacts assistant from time to time in more routine matters, but this did not detract from the service. Infact was probably quicker as my conveyancer would probably have been tied up with other clients. Apart from not conforming to my instructions that I would be away fro 2-3 weeks from the property being sold, when documents were sent to that address and not my temporary one, (which in the end made no difference as the purchasers were delaying !) then I had no fault with the very efficient service provided. Without this glitch then I would have awarded 5 stars.

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Would definitely recommend this company, overall very easy to deal with timely replies and updates at all times.