RMNJ Solicitors

Thank you for the positive overall rating. Where the buyer is purchasing with the help of a mortgage and allowing for searches and enquiries into the title by the buyer’s solicitor, if there are no delays we predict 6 - 8 weeks as the likely period from issue of contracts to exchange. We exchanged contracts in this case 6 weeks after issue of the contracts, which is a good outcome in terms of the timescale. Although the vast majority of our clients tell us they are pleased with our service, we recognise that conveyancing can be an uncertain process so if you have a query or want to speak to someone other than your conveyancer about your case it’s easy to get in touch with us and a senior solicitor will personally review your file and report to you immediately.

We are sorry our client is disappointed by his experience of using us for his sale. Our conveyancing process did everything needed to bring the case swiftly to exchange of contracts, but we don’t have control of the buyer’s solicitors or their readiness to proceed. Preparing the house Transfer deed is the job of the buyer’s solicitors, but they failed to send us the Transfer for our client to sign. It’s very rare for situations like this to arise and we can nearly always find a workaround to sort things out. To remedy the situation, we prepared the Transfer ourselves without charge and emailed it to our client. Regrettably this caused some inconvenience for the client when we asked him to sign and return the Transfer the same day, to enable us to release the sale proceeds to the client the same day as completion.

Until reading this feedback we did not know the client was unhappy. It’s easy for clients to contact us if ever concerned about any aspect of our service; full details of who you can get in touch with, are sent with our first letter. We care about our service and want all our clients to be pleased with what we do. The purchase took just under 8 weeks from receipt of the draft contract to exchange of contracts with completion 9 days thereafter by arrangement. It’s a little longer than the average time estimate we give of 6-8 weeks but we discovered some issues with the legal title of the property the client was buying that had to be sorted out by the seller’s solicitors before we could exchange contracts. Our client was kept fully informed of the process. It’s correct that one of our compliance forms was sent twice but not in error, as it covered two different circumstances that arose during the transaction. It is very rare that files are transferred from one conveyancer to another, but it can happen from time to time e.g. for health reasons or maternity leave. Our client was sent a letter explaining about the change in advance. RMNJ remains a long established “local solicitor” to the clients residing near our office who get exactly the same service at the same competitive price as our Reallymoving.com clients from across the UK. Please check out our web site at www.rmnj.co.uk.