PM Property Lawyers

Competitively priced with comprehensive survey checks, appear to have move in hand during Covid-19, app based systems a good feature

Lovely people and given the current global situation have remained effective and professional

No further comments

It would be iseful to hear form the solicitor with updates rather than having to do all the chasing

It has been a while since using PM Law, but having just heard about a colleague's house sale almost falling thorough due to this company's lacklustre attitude, I thought it was about time to write my review. We were first-time buyers and, with no experience in this area, we put our faith into our conveyancing lawyer. You just trust them to do things right because that's their job. But what ought to have been a simple process (we didn't have a property to sell so was ready to move in and the seller's property was vacant) then became an arduous, lengthy and tedious process across four months. The estate agent rolled her eyes when she found out who was representing us and advised us to "keep chasing" PM Law, but we weren't prepared for the amount of effort we'd have to put in to actually just speak to somebody or get an answer to our emails. One of the most pressing matters was to make the completion date. We had negotiated a reduction in the property price from the seller on the condition we made the completion date. PM Law told us that it was achievable. At this stage, we asked if there was anything else we needed to do to complete the sale, other than sign and return the contract with the revised price and were told that would be all. Of course, just three days before completion, it emerged that we had not been sent a TR1 Land Registry form to sign. At no point was it mentioned we wouldn't be able to achieve our completion date. The signed TR1 form was personally delivered to PM Law the very next day, two days before completion. This was the first time we were informed that the completion date would not be possible and processes would take a further five working days. The following day, one day before completion, the Estate Agent called to say that the seller was putting the price back up as we were not able to complete on time. In a further call with PM Law it was confirmed it would take another 5 working days for the COT to be authorised. At this point it emerged that PM Law sent a letter to the seller's solicitors, on what ought to have been the completion date, referring to points raised on the Law Society Property Information Form which had been in our possession for two months without them acting upon it. So with the completion date missed, it ended up taking a further four weeks to get anything sorted, during which the seller told us that he was fed up with how long it was taking and would put the house back on the market. Therefore, we took it upon ourselves to get things moving. We were in regular contact with the Estate Agent and even the seller's solicitor (because the Estate Agent was telling us that the seller's solicitor was getting nothing from PM Law). It almost felt like we were doing the work we were paying PM Law to carry out! All of the above points were raised with PM Law. None of which were answered. After four long months and enough stress to last a lifetime, the process was complete and we have not since recommended PM Law to anyone. Having being through all of that, my advice would be to spend a little more and don't go with them because you might save a few quid - that's what we did. But this is one of those cases where you really do get what you pay for. Pay a bit extra and use someone who cares that you're making the biggest purchase of your life and knows how to handle it.

No further comments

Could be more contact between me? I kind of waiting for things to happen and always need to chase them up

Worse company ever. Cheapest option doesn't always pay off. Poor communication and abysmal customer service

Awful! No communication what so ever , i have had to do all the chasing, no replies to emails only ever know whats happening if i ring (when someone answers the phone)

No further comments