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Customer ratings

4.7 out of 5.0 based on 140 reviews

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Kelly Associates

Based in London and covering the Home Counties, London and County Surveyors have been established for 20 years. Our team of RICS regulated Chartered Surveyors belive in the 'old fashioned' approach - we want to make our clients feel well looked after, having received an efficient, professional and friendly experience.

We offer:

  • RICS HomeBuyer Report
  • RICS Building Survey

Outside of our residential services, we also offer commercial building surveys, dilapidations and party wall.

We are happy to offer free initial advice, so if you're not sure what kind of survey you need, or how to proceed, please do get in touch.

Customer Reviews

Kelly Associates

Average service quality  

Average value for money

4.7 out of 5.0 based on 140 reviews

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I thought the speed and the professionalism of this company was second to none. I would use them over and over again.

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Timely service and what seemed to be a thorough report.

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I think the quote delivered the kind of report I expected, and the surveyors were very clear about what they did and did not evaluate before the survey - very clearly laid out and easy to read and understand

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Fantastic service all through the process. Marie was very helpful and clear in her communications and the company were fantastic when we needed the report back a day early. Thank you very much for all your help. Would definitely use again.

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Very quick to reply to questions prior to booking survey and was booked in for the following week. The surveyor agreed to meet me at the property and was really helpful with all questions.

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Courteous communications, good service and report sent quickly.

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Excellent service, high quality report (my father is a retired architect and he was impressed with the thoroughness) and very good value.

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length of time to obtain report

Dear Customer, All of the team in the office are really quite taken aback by your review. You instructed us to undertake an RICS HomeBuyer Report, which was undertaken and the report was issued within 4 working days, which is in line with our terms of engagement. I understand that you called our office the day after the survey had been undertaken demanded that it be issued immediately. You were very rude to a young member of our admin team, but I am very proud of the professional manner in which she dealt with your abuse. We ask for 5 working days to prepare a report and this is clearly stated when we are instructed. This allows sufficient time for the survey to prepare site notes and photographs then to consider their findings before preparing the final report. In our view, it is not possible to issue professional and considered advice within 24 hrs of completing the inspection as you demanded.

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Surveyor didn’t say why the central heating and hot water boiler could not be tested. Otherwise they were very efficient and thorough.

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Quick, prompt replies to emails and an excellent Homebuyers report. Also very competitivly priced, would certainly use again.