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Customer ratings

4.6 out of 5.0 based on 268 reviews

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Cosey Homes Chartered Surveyors

 Cosey Homes Chartered Surveyors have been delivering a friendly, high quality service since 2003. We operate across the country, with offices based in Manchester, Leeds, Liverpool, Birmingham and St Helens, Merseyside.

We are accredited by Royal Institute of Chartered Surveyors as well as the Chartered Association of Building Engineers and the Chartered Institute of Building.

Our surveyors are knowledgeable professionals, able to offer a range of services:

  • RICS HomeBuyer's Survey (Level 2)
  • RICS Building Survey (Level 3)
  • RICS Condition Report (Level 1)
  • Residential Valuations
  • Specific Structural Inspections

If you're not sure what kind of survey you need, give us a call. We are always happy to chat to clients about what they are expecting from a survey, and to go through the process clearly.

Since 2003 we have served thousands of happy clients and we have just received the Feefo Gold Trusted Service Award 2018.

 

 

 

Customer Reviews

Cosey Homes Chartered Surveyors

Average service quality  

Average value for money

4.6 out of 5.0 based on 268 reviews

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All good

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Though not easy to get hold of via telephone, they responded quickly to email.

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Initially was impressed by the service. Was called and offered a quote and promised a survey could be done within the week. It then took another 3 weeks to get the surveyor in and report sent through. We considered demanding a refund because of the run around. Disappointed in the end. We have dealt with other surveyors before and would not recommend Cosey Homes.

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Good service with reasonable price.

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Always answer the phone promptly, had a problem receiving emails and was resolved in one call.

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Very friendly, efficient staff. Always available to answer questions. Would definitely recommend.

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Very good surveyors for the price, good service and prompt report. 1 week

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No further comments

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The communication was good although the first attempt at sending the report didn't reach me for some reason. Also they fit me in for the following week. The report however focused on all the things that weren't checked with recommendations to have further surveys completed (an additional expense to the 'in-depth' survey I paid for). In addition the quote to fix the damp which I was already aware of, was £3000 short compared with the survey from the current owner. If you don't have the expertise to scope the issue, I would advise not adding anything at all!

Thank you for your feedback. I am glad to see that we delivered a five star service and that there were other positives such as the communication and quick turnaround to complete your survey. The RICS Building Survey includes advice on further investigations and a summary of repairs table with approximate costings, as standard. As you can appreciate, chartered surveyors are only specialists in their respective field and so when an issue is detected which requires an additional specialist to investigate e.g. damp, it is highlighted within the relevant sections to make you aware. With regards to the costings, they are only approximate and can vary greatly depending on the outcome of the further investigations, hence any figures given are cursory and should be used as a rough guide only. I hope I have gone some way to answering your concerns here, however, if you would like to contact us directly please do not hesitate to do so.

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Bit of a polava really. Hassled daily by the company by email and phonecall. Then when we engaged them they booked a surveyor for a Monday. Then forgot to tell us it had been changed to Weds. Had to constantly chase them for the surveyor to let us know initial findings and then had to chase several times for the full report. Cheapest yes, but it could have been smoother.

Thank you for getting in touch. I am glad to see that our service was good value for money, although I am sorry to hear that you feel the process was not as smooth as it could have been. I apologise if you feel the sales team may have come on a bit strong, however, I can assure you their intention would never have been to hassle. Nonetheless, I will make them aware of your comments to ensure it does not come across this way in the future. With regards to the booking situation, I have checked with my colleague who informed me that she did contact you to make you aware of these changes, as such I am uncertain as to why this information did not feed back to yourself and I will look into this further to find out the reason. I can see that your report was delivered within the specified 3-5 day turnaround time, although, I can understand how it can be a nerve wracking wait to receive your findings and so I offer my apologies if you feel you had to chase too much. If you require any further assistance or would like to discuss the comments above in more detail then please do not hesitate to get in touch.