Wilsons Solicitors

Had been concerned as they were not local, but worked out fine, with everything straightforward, all done by phone and email. Worked out substantially cheaper than a local company.

I found the advice I received to be really useful, and everyone I spoke to in the office was always cordial, direct and provided me with just what I was after

Efficient and competent. I had used their services before and I feel they have improved one important aspect of it: communication and progress updates

Although it sometimes took a few days to get replies, I suspect this is universal when dealing with solicitors/conveyancers. All-in all, the service was good and the savings compared to traditional firms were significant. I'm very happy.

Sold me the world then under delivered. I had to chase multiple times to get any updates and had to push to get any action taken

NO

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Initial contact was very positive and the price quoted is very competitive. Thereafter on occasion I had difficulties having them answer the telephone and there is only one number to try (one day it remained unanswered the whole day). Communication from their side was decidedly poor and certain emails I sent them remained unanswered. I suspect there is a very small overworked team supporting the actual solicitor, who often seems to be absent from the office and unavailable. I was particularly disappointed when they left the application for withdrawal of my LISA savings until the very last week - AFTER I HAD REPEATEDLY ASKED THEM NOT TO (this withdrawal process is known to take at least two weeks)...leading to over an extra week of delays until 'completion' and unnecessary anguish. In the end it all worked out, but I doubt I would use them again.

Generally happy with the service and price. My only complaint is that I would prefer a little more proactive communication from the solicitor.

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