Trunk Logistics Ltd

The two young men who showed up to do the move were wonderful. They even managed to persuade my cat to get in to the cat crate after she had refused to do so for me.

The boys worked really hard, they arrived promptly and get going until the job was done. I would recommend them,my only issue some damage was done to a headboard and when it was pointed out they took photos and said they would report it, up they didn't.

Very friendly and professional company. Would definitely recommend them.

I would not recommend using removers and storers to anyone. First of all I paid through the nose to book with them after reading some pretty terrible reviews about simply removals whom I had previously booked with. Removers and Storers quoted me double what the other guys had, but after reading reviews on here I forked up and commited to the larger amount. This was also partly due to the sales manager Mike who sounded vey curteous and polite and sounded like he knew what he was doing. Do not be mistaken by this facade! Dealing with this company is like dealing with 3 different companies. The sales guy and customer service team on the phone are nice and helpful and answer your questions until you confirm the job. The moving team when they arrive are completely different, they are not polite, just want to get the job done quickly and claim to not have half the information you have provided at the sales stage and then the customer team managing the move team on ghe day on the phone are not polite, they are rude and rather than answering your concerns talk to you in a condescending and accusatory manner. Lastly the follow up customer team is just non existant and I haven't heard from anyone about an insurance claim I have with them. If this sounds a little harsh let me provide examples of the move at different stages. As mentioned the sales team were reassuring and convinced me these guys know what they are doing. They sent a surveyor out and the point of them is to assess your description of stuff and validate the size of vehicle quoted. despite the van required being smaller than the one originally quoted to me I received no lowering of the amount of the quote. We also asked the survey guy to note down all the fragile items and were assured that there would be enough wrapping material for them and a protective box for the TV. Moving day arrived and the team turned up an hour early. For anyone that has moved they will realise how precious tha last hour is and that turning up at 8.30am rather than 9.30am is quite significant. We asked them to wait a little until the specified time and they started to get ansy, knocking every 5 minutes. They also had no paperwork or Id or authentication on them, so I had to call the company to verify their van registration and names. Also after the company making a very big deal that we will need 3 people on the day due to the number of floors at each end, one of the guys informed us that he wasn't supposed to be working but got a last minute text so turned up. Anyway, the guys started loading the van, starting with the boxes. They then moved onto the furniture and as they started loading it into the van I questioned the lack of packing material and they said they don't have enough packing material to wrap everything individually. You can imagine my horror as they continued to shove full leather sofa questions into the van unprotected. Next cane the tv, there was no plastic box, they packed it in between the leather sofa cushions! Following a stressful time watching them load the van, once they were done they quickly took off. Again no paperwork, estimated time of arrival or contact number. We quickly followed in pursuit not wanting to keep them waiting at the other end. We got there and had no idea where they were for an hour, I called up the customer service team and they said they would call them and get back to me. Instead I got a call 1 hour later saying they had been trying to reach me when i had no missed calls and I was delaying them. After we found them they then demanded payment. I said I was happy to pay them after the job was done. But you have to pay on arrival at the location, which is apparently in the small print on the T&Cs. They unloaded the items, 3 of which are damaged. And got muddy footprints everywhere as well as making a fuss when I was asking them to move correct items to the right room. I have been in touch with the insurance company but heard nothing in 3 weeks

Excellent service provided, I got quote 3 days before our expected moving date, and I had to confirm this so they could book a large lorry. Unfortunately we didn't exchange until the completion date, so I was very nervous not knowing if we'd actually move on the date we booked the lorry for, so Mark was brilliant and said if I'd let them know by 4 pm day before, they won't cancel the move. I found out at 3 pm day before that we'd be exchanging contracts next day and completing same day - stress! On the day the lorry arrived on time, and 3 members of staff helped us to carry all our belongings (it's amazing how much stuff you collect over the years) and were ready to drive to our new home after 4 hours. They helped us to put everything into our new home, no damage or loss of items.

Perfect Company! Price quoted wasn't competitive so the CEO called me back with a better price. Very happy I chose Removers and Storers as they were professional from start to finish

A big thank you to Nabil and Reece for a first class service !

As a registered disabled person i had hope that having a sofa and table with missing parts would be rectified as soon as possible. 3 weeks on and still not resolved. I have been expected to chase John lewis for the parts but they know nothing about this . Disgusting service from them

The move went well. Everything was packed well and there were no breakages. The team of men were efficient and very helpful. Moving home is a very stressful business but we couldn't fault the service that we received from Removers and Storers Ltd.

Professional and responded promptly to any emails or calls