4.5 out of 5.0 based on 139 reviews
Instant quotes from up to 5 local removal firms
Sure Removals
Average service quality
Average value for money
Service quality
Value for money
Sam on 8 Jul 2021
They listened and didn’t patronise. On the day they COULDNT have worked harder!
viki_o on 5 Jul 2021
They were great but a lot more expensive than the original quote. I'm all moved in and nothing was lost or broken. The moving guys were really quick and efficient despite having to move everything in the pouring rain.
Chris on 5 Jul 2021
The vehicle was unbranded and quite damaged on the outside, so we were originally a little concerned. But the 2 removal men were very good and friendly, Mario and Julian I think.
Thank you for your feedback. We will investigate the comment regarding the vehicle, all of our vehicles and serviced regularly with daily checks occurring to ensure they are running to the highest standard. Thank you for your king comments for Mario and Julian, we always aim to be friendly and make moves as stress free as possible! Many thanks Sure Removals
North London on 30 Jun 2021
Really good service
Pete on 29 Jun 2021
No further comments
stress.com on 24 Jun 2021
Avoid at all costs, the after care service is appalling, they have no customer service skills and are only interested in taking as much money as possible without resolving any of your own issues. I would like to take this further so please inform me of the next steps.
Thank you for your feedback. We are sorry to hear you were not happy with the service received. While moving your 3 bedroom house there was damage to 3 items; 1 chair with scuff marks, 1 filing cabinet with a small mark and 1 plant pot which was cracked. We are very sorry that this has happened. As we offer liability cover we passed the claim onto our insurers and have paid out the amount you had requested. We wish you all the best in your new home. Sure Removals
Novice removals user on 24 Jun 2021
Overall very happy. The guys were on time and very quick, professional and efficient at their job. Some things ended up in the wrong places despite most things being labelled, but generally I was very happy. In terms of price, very competitive, but the initial quote did increase once I had given a detailed inventory. I was told there was a big fleet but when we needed to move completion date from a Tues to a Thurs, the company needed to rent in a vehicle which cost me another £120. I also had to pay an unexpected £84 for waiting time between 1-2pm because the estate agent didn't release the keys.
janedoe on 21 Jun 2021
Very very bad experience. We have sent them the pictures of all our furnitures of our 2 bedroom flat and told them the number of boxes at the beginning and during the process as well. We have even paid an extra amount due to the increase on the number of boxes. On the day of the delivery they came with a van which could only carry a 1 bedroom flat. And they offered us to organise a second van. As desperate we are, we have accepted. And they have charged us the same moving fee a second time. It was very stressful and traumatic. I wouldn’t personally use them again and wouldn’t recommend.
Thank you for your feedback. We are sorry to hear you had a negative experience with us. At the point of quoting we had offered a video call to assess your volume rather than a site assessment due to COVID restrictions, this was rejected. We had received pictures of furniture from you, but as we found on the day there was furniture moving that was not shown to us in advance. We had also allowed for 30 boxes to be moved, this was then increased to 50. When we arrived there was between 100-110 boxes in total. Unfortunately the vehicle size we had allowed for upon quoting was not large enough to move all of the additional items. Due to the distance being moved there was an additional charge the following day to cover the time and fuel for our vehicle and team to move the excess. We will always advise for a video call when quoting. Again I am sorry you had a negative experience with us, we wish you all the best in future. Kind Regards Sure Removals
J85 on 21 Jun 2021
They arrived on time and were very fast and efficient loading and unloading the van.
Anonymous on 15 Jun 2021
Very professional and easy to work with.
Get quotes for:
We use Cookies for this website. We’ll assume you’re OK to continue. Edit Settings.
Cookies for this website are disabled. Press OK to active them.
We have placed cookies on your device to help make this website better.
You can use this tool to change your cookie settings. Otherwise, we’ll assume you’re OK to continue.
Some of the cookies we use are essential for the site to work.
We also use some non-essential cookies to collect information for making reports and to help us improve the site.
To control third party cookies, you can also adjust your browser settings.
Cookies for this website are disabled. Press the below button to active them.