Simply Moving Home & Office Removals

Hi David, thank you for your feedback and am sorry to see this has been published. I would like to take this opportunity to reply and to set the record straight in the way you have attempted to discredit my company. Really Moving has stated that they have a policy of publishing feedback even when it can be deemed slanderous and has acknowledged that due to your inaccuracy I ought to take it to the ombudsman to have it removed. I do not have the time nor the inclination to do this so I will just reply and let people make up their own minds. 1. You state that it was a busy time of year and against better judgement you went with us as you had little option - You first enquired with us on the 17th Nov, fully confirmed on the 30th Nov, had a box delivery on the 1st Dec. Is this not enough time to source another company if you felt the need? 2.Our vans were un-marked. - Due to the parking restrictions at your property (on a zebra crossing) we brought two x 3.5t luton vehicles, one is fully light blue and emblazoned with our company logo and contact details, the other admittedly had not yet been sign written and was plain white. 3. Our team did not wear uniforms. - all four of the guys that attended were wearing t-shirts with the same logos you would find on the side of the van, however as it was a wet winters day in December I think our team could be forgiven for wearing jackets over these when the job started. 4. The mud The new build property you moved into did not even have a road at the front, the mud has been described by our guys as "like a swamp" We used sofa covers that had to be industrially cleaned afterwards as we could not send them out on other moves. We are sorry if some items were affected by this mud but we tried everything we could to keep it out of your house and off your property. Damage - We acknowledged that a pine rectangular mirror had fallen over, this was a result of us keeping two guys inside the property with shoes off and two outside to keep the mud out, the mirror had been placed on the doorstep to be passed along to the guys working inside but had blown over in the wind. You attempted to claim for a completely different mirror, a solid oak square mirror from World of Oak,you even sent us a picture of the pine one with broken glass, totally different and 6 times the price. We could not accept an obviously fraudulent claim like this but I did offer to have the mirror glass replaced to make it good as new but you said you had now discarded frame so I couldn't?! The further mirror which you also said was broken, in a box, I offered to reimburse you for this as a gesture of goodwill. David, your wife acknowledged that you yourself had removed the washing machine from underneath the counter by opening the door and lifting it by the rubber seal, we never opened your washer and only Uri Geller would be able to squash the rubber through the outer casing. You even sent us a photo of your hand next to the squashed seal to show us where it was and surprisingly your hand if a perfect fit for the gap in the seal. Once more you cannot expect us to replace something we have nothing to do with. Wardrobes - You were advised by our team that we could attempt to take the wardrobes upstairs for you whole but we felt that as it was a new build property we may scuff the walls, we could dismantle the wardrobes and re-assemble them for you but there would be a charge for this based on the time taken. You said you would take them apart yourselves and put them together upstairs. We have to make a judgement call at the time on these things and let you know if there is a risk of scuffing walls or damaging the item of furniture and you agreed with us. Whilst you try to discredit us I hope that those looking for quotes can see through your email and look at our excellent feedback received from many other happy customers. Regards, Martin Simply Moving