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Customer ratings

4.6 out of 5.0 based on 52 reviews

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Removals With a Smile

Established in 1983, at Removals with a Smile we make it our business to ensure your move as smooth and stress free as possible. We have bases in Sutton, Wimbledon and Central London and a no nonsense approach, so if you’ve got a long or short distance commercial or domestic move planned and want a competitive rate – choose Removals with a Smile for removals throughout London, the South East and the UK.

We know that moving house is supposed to be one of the most stressful life events, the fourth highest apparently, but when you move with Removals with a Smile and the great service we provide, that stress will disappear! Our motto has always been ‘with a smile’ right from our start up – we want to make sure our customers are always at ease.

We’re a fully insured company providing a second to none packing and storage service. With the 30 years of experience we have here, what was once a small family business has now perfected the art of house removals. Our movers and packers are highly trained professionals with excellent standards, so you can be safe in the knowledge that your belongings will arrive safely at your new home.

We have a fully equipped fleet of trucks and vans available to ensure your service is suited to your requirements whilst still being able to negotiate the streets of the capital. We will assess the volume of your belongings and what appropriate resources will be needed to efficiently and securely pack and transport your items. We’re a punctual company – we will complete your move on time.

We can lend hanging wardrobe cartons for the moving of clothes and can dismantle and reassemble beds if required. We will protect carpets as standard.

We can also recommend storage facilities should it be needed.

Customer Reviews

Removals With a Smile

Average service quality  

Average value for money

4.6 out of 5.0 based on 52 reviews

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Great guys. Very skilful. Easy to work with and did what they said they were going to do.

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Sam was helpful, communicative and friendly throughout. He accommodated our extra requests and got the move done in great time. Really like how they re-use boxes. Only slight issue was some marks & dents left on the wall of the (admittedly tight) stairs, but nothing that we couldn't fix with some spare paint. Would use again!

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Sam and the team did an amazing job. Everything ran smoothly on the day and we were made to feel very at ease. They guys were very careful with our belongings. We would highly recommend them

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Sam and the team were very professional, friendly and efficient, had everything packed up in the van within 3 hours and took barely 2 hours to unload at our new home. Dismantled and reassembled beds and wardrobes as part of the package which set them apart from other quotes I received. Wouldn't hesitate to recommend them, thanks team!

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I am so happy that I went with Removals with a Smile for my recent house move. Sam was absolutely fantastic from start to finish. Our initial quote was provided after a viewing at the house and was very fair and reasonable and Sam was always very fast to reply to all communication (both over text and email). Our moving date had to be rescheduled due to a hold up and this was absolutely no issue at all which really took a lot of the stress off. On the day of the move Sam and his team were on time, very professional, very quick and most importantly very careful with all of our stuff. Nothing was too much trouble for them (including the dismantling and reassembling of items and carrying heavy things up and down the stairs). If I were ever to move house again I wouldn't even think of going to anyone else and can highly recommend Removals with a Smile. Thank you Sam and team for making what would usually be a stressful day as easy as possible.

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Sam and his team were great. A small family firm that took the job really seriously and were flexible when needed. They quoted in person and gave a price that was transparent and was fixed (within reason). Whilst others quoted a bit cheaper, they hadn't seen the house and the quotes were full of spoken (or unspoken caveats). Ultimately we got a really reliable move for a fair price that didn't shift, and throughout we didn't have to worry about this particular part of relocating.

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We are very disappointed in this company. The first time we used them, they were great and very professional. However the second time we got them back to do another move for us, the guys were clearly not trained and they damaged our furniture. It was very stressful watching them be so rough with our items and we were constantly telling them to be careful. I followed up with a complaint, sent photos and they said they would arrange to have the furniture repaired. I have followed up a number of times but our furniture has still not been repaired. I have chased this a number of times and they are not responding to me at all now.

My father ran this job. He is the founder of our company with over 40 years of experience. Pete has been with us for 25 years. Although a 2 man team was booked we even provided an extra man on the day because Dads legs aren’t great on the stairs. Between them they have moved literally thousands of people and are extremely good at what they do. Everything was wrapped in blankets and protected on and off the van and the work completed within our 3 hour min charge for 2 men. When we received a complaint my father and beloved founder of our company went to inspect the alleged damage. Some barely discernible marks in extremely obscure positions on the side of items were shown to him. The age of some of the marks was questionable at best and their origin ambiguous. Either way an application of a bit of polish would render them completely invisible. We noted from our email thread that the client enquired about our insurance several times before booking the first job which is extremely suspicious. Normal people only ask once. We also noted that the customer came through the comparison site both times which makes no sense if they were so happy with the first job and had direct contact with us already. Nevertheless we have a healthy stash of various coloured waxes and polishes and knocked on the customers door twice in the following weeks to offer a little TLC but nobody was in. The client had both mine and my dads telephone number yet decides to write one of the very few bad reviews we’ve received in 40 years. The other bad review was from another very unreasonable person about 3 years ago.

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Excellent service. Very friendly and professional.

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Would definitely recommend this company. We had lots of stuff and everything arrived safe and sound. No complaints and the main move was done in a day. They took some items the day before and dropped them off the day after. I also used their part packing service for kitchen and some fragile items and would recommend this. They supplied us with boxes and packing materials. Everything was completed courteously and with smiles. Sam came round to give us a quote and they were the most competitive price wise, but also, I liked the fact that they are a family business and just have a good personal factor about them.

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Friendly guys. Took my bed apart and re-built it with no issues. The portable wardrobes are a god send!! Thank you