4.4 out of 5.0 based on 32 reviews
Up to 4 instant quotes from RICS Registered Surveyors
Reliable Surveyors Limited
Average service quality
Average value for money
Service quality
Value for money
p d off on 15 Oct 2019
Guy Harrison did the survey.I had to phone up about it as it did not arrive on time. I was told he had been ill so that's why it was late and he would phone me back straight away.On the phone he said the veranda would need taking down (not a problem) so as nothing else was wrong I went ahead with the purchase when I received the survey their was a list of faults which I was not told about on the phone.On phoning him back about it he said we had discussed all the faults which we had not. Phoned Reliable surveyors and was fobbed off with excuses ie he had done 4 or 5 surveys and might have mixed them up and was told they would try to short it. Mr... Harrison did call me back and insisted he had told me everything that was wrong with the building and it was my fault for buying it in that condition if this had been the case I would not have gone ahead with the purchase this has cost me {and others)time and money had he been honest. about the call it would not have been so bad
I am sorry you feel that you had a poor service. In response to your comments, we apologise for the slight delay in getting the report to you. This was due to the illness of our member of staff. Despite that, he did call you to go through the important findings of the survey over the phone (not full details). We are sorry this was not clear to you at the time. We supplied the report 2 days after the phone call which is within our time-frame stated. We are confident that our surveyor of over thirty years experience has included all defects in the report.”
Siroun on 19 Sep 2019
Brilliantly detailed report and excellent customer care. They explained the process, took care of everything around the inspection and followed up after every stage!
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