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Customer ratings

4.6 out of 5.0 based on 91 reviews

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Maitlands Acorn Professional Ltd

M A P Chartered Surveyors

As one of the leading Independent Residential Surveying Specialists in London and  the South East of England, MAP Chartered Surveyors have an enviable record of quality and aftercare extending back to 1983.

In addition to being full members of the Royal Institution of Chartered Surveyors, the company is also quality assured to BS-EN ISO 9001:2015. 

As approved valuers for the majority of major mortgage lenders in the country, MAP Chartered Surveyors offer a level of assurance and expertise which can be relied upon in assisting with what for most people is generally regarded as the biggest financial outlay they will make during the course of their lives.

The company has developed an enviable reputation over many years for presenting reports in a very clear and easy to understand format and MAP’s teams of professionals are always on hand once reports have been delivered to answer any questions or queries the client may have.

·        £2 billion worth of properties inspected each year

·        Over 100 years of surveying expertise

·        Quality assured to BS-EN ISO 9001:2015

·        Approved by major mortgage lenders

MAP Chartered Surveyors have been recognised for their outstanding customer service, by winning "Best Service" at the National Government Procurement Awards. Verifying the commitment we show our customers at all time, in addition to our professionalism, quality and positivity.

Customer Reviews

Maitlands Acorn Professional Ltd

Average service quality  

Average value for money

4.6 out of 5.0 based on 91 reviews

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A very helpful and professional service. We received our report promptly and the surveyor was more than happy to go through and discuss their findings with us. Would not hesitate to recommend.

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Fast, thorough service from the surveyor. Office contact very helpful and all paperwork done online.

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There was a lack of communication. It would have been useful to let me know when a date was secured to conduct the survey. There was no reply to my email and I only got a response when I called.

Thank you for your query. With a large number appointments undertaken each year MAP does its utmost to provide a bespoke and professional service to all our customers. Upon booking a survey our team is trained to confirm with a customer whether he/she wishes to be advised of the date the survey will be undertaken. If a customer wishes for this information an email confirmation is despatched. On this occasion you did not receive this email and we apologise for any inconvenience this may have caused you. On a positive note, your survey report was emailed to you within three working days of completion. MAP values all its customers and thanks you for your feedback and hopes this does not deter you from using our services in the future.

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Very slow in sending report,8 days

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Good service

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Simple booking process, all was organized swiftly and smoothly, surveyor was very diligent, in fact attended the property twice to double check. The report supplied was of a good quality and serves as basis for our alteration works. We have decided to purchase the property on basis of the survey.

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No further comments

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A pleasure to deal with and great customer service. Homebuyers report was available at the start of the 3rd business day, so very fast service. Had a query after the survey so I called the company and the surveyor called me to go through the main points on the report. Good availability and competitive price!

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At first they told me there was no availabe slots for 2 weeks. But after a bit of negotiation, managed to book a survey the same week. Got the report by email after 3 working days which was brilliant. Report itself was quite basic but sufficient enough.

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They did exactly what was asked of them, thanks