Veo Moves

I am extremely dissatisfied with the services of this removals company. They turned up 45 minutes late and didn't take all my stuff, even though they had a half-empty Luton lorry when they arrived at my new address. They then told me the breaks were creaking on the lorry so they couldn't go back and get the rest of my stuff. When I was contacted by a manager who wanted to charge me £130 extra to send another lorry to collect the rest of my stuff, I obviously refused and went in my friend's van to collect the rest of my items.

I was then contacted by Frankie one of the movers, who told me he had walked off the job 4 hours early as he couldn't reassemble my kids' bunk bed and had just had a row with his boss. When I arrived at my new house, I found it left wide open front and back and all my stuff just dumped downstairs, nothing was reassembled like I had paid for. The walls of my property had been badly scratched and, in parts, the plasterboard had been damaged. My kids' bunk beds had been so badly damaged that they couldn't be fixed.

Pathetically, I have been offered a measly £200 to replace the bunk bed I paid £809 for and £120 for the damaged walls, where I've been quoted £450 and £400 by two independent painter decorators for the repair. This company's services were appalling, and I would never recommend them to anyone.

Move size: 3 Bedroom Home Service cost: £470

The guys from Veomoves really go all out to provide a great service. They packed everything really well and were so quick to get everything loaded up into the van.

Nothing was too much trouble - my wife has a collection of vases that are really delicate. She was worried about them but the Veomoves guys understoofd and were really careful. Everything arrived in one piece and the guys were professional throughout.

Would recommend these guys to anyone.

Service cost: £650