VanOne

We chose the option to move 10m3 of personal belongings from Edinburgh to Belgium. The driver came at the agreed time and date. He was from Romania, so he spoke basic English and really good Spanish. In any case, more than good enough to do the job.

We had no problems with customs whatsoever by preparing the documents advised by VanOne.

The driver arrived at the destination the next day and he called me to let me know he was arriving. The tracking widget in the website was not working.

The driver helped us to load and off load our stuff.

I received from other companies quotes x2 and x3 times higher to do the same job.

At some point I was worried because I could find mixed reviews on the internet. We had a smooth exp and I would use VanOne again.

Move size: 2 Bedroom Home Service cost: £1236

Very dogie!
At the beginning the guy in charge is very nice but once the thing are collected everything changes..
They promise to deliver our goods in 48h instead it took them 100h;
Every single box was damage and most of the things inside, you can tell they treat them really bad and careless;
once thing that you are not expected when you contract the service and pay the deposit is that the rest of the money has to pay in cash..so you can't get them back if anything goes wrong;
The driver was very nice, but he is the one who throw thing around badly, the guy is basically a slave of the owner who threaten him to hurt is relatives back home if it doesn't what is ordered to do.
Once my wife received our goods at the beginning she refused to pay the balance due to all the damages until we came to an agreement with the owner; and the owner of the company instead of trying to solve the issues told his man to take with force as many boxes as he could and threaten physically my wife. STAY AWAY FROM THIS GUYS IF YOU WANT TO AVOID PROBLEMS.

Service cost: £795

The drivers were so helpful, even if their English was limited. They were careful, patient and understood our stress. Real experts at loading their vans to avoid movement and damage. We were delayed (huge tunnel problem) they arrived at destination before us & waited until the next morning to unload which was fantastic. No problems with the customs despite a complicated situation, the communication with Vanone was excellent, they were helpful from the beginning to the day of the move. Great value for money!

Move size: 3 Bedroom Home Service cost: £2719

This is the second time I've used VanOne to move, and they have done a brilliant job throughout. Every issue was sorted fast and efficiently, and their logistics department were helpful from beginning to end (well done Luis and Lennart!). A special highlight of this time was the driver Nayden Atanasov, without whom I would have had serious back problems by now. He was very thorough in securing my boxes in the truck, and worked tirelessly when helping me carry them to my new flat. He made everything much easier and less stressful than it could have been. He is clearly someone who cares a lot about his work and does it very professionally.

Move size: 1 Bedroom Flat Service cost: £991

We moved 10m3 of personal belongings from Italy to E.Sussex. We were kept informed throughout by the the logistics team which was very helpful and we would like to thank Lennart in particular who was excellent. The driver arrived at the expected time and helped with loading and although we understand that there was some problem with customs delivery was still on the day expected. Unlike some of the reviews the tracking app worked for us and we were able follow the van which we found very useful. The weather on the day of deliver was awful but the driver was really solicitous in making sure that the furniture and boxes were kept as dry as possible when unloading. If anyone gets Hakim as their driver they will be be fortunate.

Overall we were very pleased with the service from beginning to end

Move size: Partial Move Service cost: £2173

I don't usually leave reviews, but this service was actually really good. Exactly what I was looking for at a pretty good price. The process was very smooth, information was clearly displayed and communication was swift and efficient.

Our driver Alex, though very young, was actually incredibly competent, mindful and helpful. He spent the time to careful pack the items, kept in touch throughout his journey and helped us unload and carry all the items up to the 3rd floor (no lift).

Everything arrived exactly as placed in the van, honestly, couldn't ask for anything more. Exactly as advertised. Would recommend the company, the service and most of all the driver to anyone reading.

Move size: Partial Move Service cost: £1015

Couldn't be more happy with the service provided, got super fast replies from the team at VanOne and everything felt very professional and organized.

The driver Krzysztof was very helpful and kind, he spoke a bit of English but when we struggled we used Google translate so all was fine. The communication with his manager was immaculate - I recieved a phonecall to let me know where the van was the day after pickup and the estimated time frame according to that. When I missed the call on the day before the delivery I got a text message confirming the location of the van and the correct time for delivery. Van picked up my things at 4pm Thursday in Stockholm, Sweden and arrived near Cambridge, UK at 9am Sunday morning. Nothing broken and all still packed the same way as when he left. Nothing but good things to say about this service!

Move size: 3 Bedroom Home Service cost: £2742

Without Andrej, the driver and the customs clearance team, it would be tough to move to France with my British passport. I think more clarity is needed with their customs clearance process. Overall, I had good experience, especially with the driver who kindly helped bring all the heavy goods from the property and load them onto the van. I could not help much because I can't lift heavy items because of the injury I sustained some time ago. I would recommend vanOne if you are looking for simplicity and a low price.

Move size: 1 Bedroom Flat Service cost: £856