UK Removal Company

I booked Sky Movers to move my stuff on the 14th of August from Lutterworth Leicestershire .
The deal was :They pick up my goods and store this for an agreed time scale and we agreed a price.
They picked my stuff up ok however came with scruffy old vans no tools etc.
I paid the full amount however, there was an extra £200 to be paid for the storage of an extra 2 weeks.
The alarm bells starting to ring when they starting chasing for the £200 payment daily.
This was about the only time Kieran (who was my contact) bothered to call me.
With 3 days to go before the move to my new address the fun started. Adam ( Said he was an owner) called me to say the guys had double booked by mistake and they could not do that date.
I explained that I had written confirmation of the move date and the this was unacceptable as I was staying in accommodation.
He said he could not do anything about this as he was in London (Think about that for a minute)
We finally agreed to change the date to the following day. I called Adam in the morning of the move (Remember these guys never and I mean never call you back) to find out when my stuff would arrive.
He explained that it will be the afternoon as it’s a complicated job picking the stuff up from the storage depo.. He suggest around 2pm. (They arrived in the dark at 7.00pm).
They guys had another job to do following our unload so were in a mega hurry to unload and get to the next poor sap in Sheffield.
I started to spot the damage to my furniture as its was dumped in my new home.
I was not surprised as the word cowboys was becoming a clear representation of Sky Movers.
When the dust settled and I started to check my stuff the next day I noticed that my Sonus Play 3 was missing. Again not surprised and thought these guys will just palm me off with some nonsense. I decided to move on with life . A few days later I started unpacking my guitars and opened the case of my hand made Alverez Yari acoustic guitar ,value £2k and found an empty case.
This is now theft not just something left in error. I called Adam the evening and he said ‘give me 24 hours’. Rember these guys will never call your back so 24 hours went by and I called him . Just call the police he suggested . I did so and was told that it was a civil matter . I had enough a wrote a review on trust pilot . Now I got as phone call from Kieran first thing in morning telling my review as unfair and that they were working on their insurance to sort this out. He said the form would be in the post to me within 7 days. That was on the 8th of October . So after 51 days ( Not 7 ) and many phone calls later no forms have arrived.
I will likely have to chalk this up to experience and move on however, not before ensuring that no other poor home movers get duped with Sky Movers.

So in summary.
• These guys will come across as very professional . They are not.
• They will make promises and not keep them.
• The will not return calls .
• They will damage your goods.
• You will be a victim of theft of your stuff.

You have been warned

Ray.

Service cost: £2285

Do avoid this Company! They had promised that they would arrive with my luggage one day after the pick-up day, but they didn't show up in the next four days! I didn't bring enough clothes with me at that time, as most of my clothes were in my luggage and it was so cold in the north at that time. This is absolutely appalling service the company also pride themselves on customer service, I have written, texted and called to the company a million time and every day they told me that my luggage would arrive before midnight. They broke their promise again and again. Eventually, my luggage showed up in the deep night of the fifth day, which is literally MIDDLE NIGHT! And my luggage is delivered by another company with a lot of other people's luggage in a huge, dirty and wet van! It seems that they outsourced they business to some small companies with worse service and did give a [EDIT] on what happened after that! One of my box and my desk lamp are broken. Totally unprofessional I will never use this company again and will be making sure all friends family and colleagues never do either.

Service cost: £336

I had a mostly great experience with this company. From the initial house visit to the actual move, everything went very well and timely. The moving people deserve the highest praise because everything was done very well and they even pitched in when I wasn't finished on time with my packing. That was perfect. However, I have one serious criticism: after the move, I wrote an email to the company because our washing machine closing mechanism had been damaged in the process of moving. It got bent out of shape because the door had been left open, and can now only be used with great manual force. I asked whether this could be repaired as everything is supposed to be insured, but received NO response whatsoever! This is not ok - whatever the answer is, you should reply to such an email. All in all: actual moving was stress-free and very professional. Answering emails after the move did not happen.

Service cost: £740

I guess it can be true that you get what you pay for but at nearly £700 you might expect a little something.  Initial involvement was good, visit out of hours to conduct inventory check, packaging materials delivered nice and early and good communication by email each step of the way..THEN move day disaster. Arrived on time, vehicle too small for the job, I knew that and the operatives knew it.. started with 3 somehow betweeen departure (not all stuu aboard) and arrival one (the driver) had disappeared. The two remaining guys managed to back into and damage a new neighbours car, drop and break a large fridge freezer, scrape walls anddamage wardrobes. to be fair to trhem they were under pressure. they then had to return to pick up the stuff not able to fit in in the first place 9Another vehicle being sent with an operations manager I was told.. well it wasnt). Purchaser of my property not happy we,re not out on time..eventually van arrived back tyo pick up remaining stuff at 4.50pm and broke down a mile from new house, RAC had to be called, I even tried to help with jump leads in  pouring rain..finally last furniture delivered at 9.20pm so all in all a 12 hour experience for a 28 mile move which cost £680 and the loss of a fridge freezer and dameged wardrobes, plus an extremely upset wife and a very stressed out individual.   Oh an be careful to sign your inventory and read all of the small print as they only pay £40 per item damaged..you have to badger them to get that.. totally shambolic operation at the top (not the guys particularly on my job), awful communication, bare faced mis information at times of need, this is supposed to be a supportive service, Christ I could have taken a day off got 4 mates and 2 Lutons for half the price..tghink about it , I suggest you do before making the same errors I and reading the reviews others have.

Service cost: £680

Vee who I guess is the sales rep came round for an initial valuation and I found her very professional. However, it would appear that all that was just to get the business because that was where her professionalisim ended. They promised to deliver packing materials on a particular day, but didn't turn up. The delivery was later reschduled and they turend up the second time. I found that the packing material they sent to us, especially the cellotape was very bad quality and kept tearing off. The boxes where also not big enough and I thought they would provide different size boxes to pack both big and small things. I contacted Vee to complain and she said she would contact me to sort out, but never did, so I had to buy my own cellotape and get some biggr boxes. On the day of the move, the guys arrived on time and were pleasant. Unfortunately, although I paid for a wrappig service for my sofas, they were not wrapped. One of teh drivers took the sofa out of teh living room and said it wold be wrapped outside in the van but upon arricing at our destination we realised it wasn't wrapped. We also paid for a clothes rail and they did not arrive with one, so OUR CLOTHES WERE CHUCKED IN the van just like that. These guys are thieves!! Upon arriving at new home, they asked for an additional £150 to be paid before the unpack, because they said that the van was not packed exactly in front of our front door. Mind you, the van had driven through the gate and into our semi detached house and the driver had to take ONLY EIGHT steps to get to our front door.  Yet they felt that that warranted an additional £150. Complete thieves! They threatened us and tried to infuse fear into us, but  of course we refused to pay.  They threatened to drive our stuff back to London and we blocked the van in. They eventually succumbed anyway and off loaded our stuff.  Will never recommend these guys. NEVER!!

Service cost: £690

The day didn't start well when they claimed to be stuck in traffic and arrived 3 hours late. They did a reasonable job packing, then said they were going for something to eat then would head to my new address. It is approx. 1.5 hours drive away. They went and bought lunch, ate it on my driveway and threw all the rubbish out of the truck which my partner had to clean up. They left at 3pm. Arrived at my new address 5 hours later at 8pm after claiming to be stuck in traffic again. It is obvious that they double booked and completed the other job at the same time. I have no problem with this if they just told me. On the day when I chased them, they claimed to be "half an hour away" yet still hadn't arrived 2 hours later.  Very unprofessional and just blatantly lied to me numerous times when "stuck in traffic" or "half an hour away" In summary, avoid at all costs. Go with a more professional outfit as these guys are totally untrustworthy.

Service cost: £550

The sales pitch was goo. I had to phoen to find out if they were coming as tehy were quite late.  Removers were hard woriking. When they said they have clothes rails I aasumed that they were boxed but I was horrified that they just draged my clothes from my wardrobe and hung them all on a clothes rail in the back of the removal truck. You can imagine I had to wash my entire wardrobe of clothes after they grabed my clothes unwraped against their workiing clothes, dropped someome on the ground and the same on arrival ! Some boxes were upside down irrespective of markings/labels on them - luckily as I packed myself very well nothing was broken.  .

Service cost: £600

Vee quoted me £980 for dismantling and mantling my furniture and to take all my goods to Birmingham on the 16th July. This did not happen. Half of my things came and the other half 2 days later. They damaged my property and some items are missing. On the day they charged me another £400 on top after the price was fixed when Vee came and assessed my property prior the removal day. Some of my items including wii fit board, abdo crunch bar and a box of electricals are missing. The company have not answered any of my calls nor emails. Avoid this company if you don't want to be ripped off like me.

I will be taking this company to the small claims court and will be contacting the police.

Service cost: £1380

Do not use at any cost! Bunch of amateurs, 'mates' and family members who move your goods in dirty vans, leaving you with missing items and many broken furniture and more. Extremely rude, liars, and impossible to get hold of after the move once you unpack and realise the damage.

They rush, damage your house, and head off to the next job.

(EDITED)

They are to avoid at all cost! We have report it them to the trading standards, HMRC and more.

(EDITED) and they demanded cash rather than BACS.

Service cost: £800