True American Van Lines

Worst customer service! Only delivered 60% of our items ! Still missing our mattress, office chair, and ELEVEN BOXES ( valued at over $45,000!!!!) they don’t care about you or your belongings! Don’t trust them! Worst experience in my entire life ! Priceless family heirlooms gone forever ! They have no empathy and couldn’t care less about how they treat paying customers! DO NOT TRUST THEM ! Not accredited with the BBB either ! D+ rating on BBB website ! Not once have they tried to apologize. Shameful

Move size: 1 Bedroom Flat Service cost: $4000

They are the best people that have ever lived. I had to arrange a relocation, but I forgot to find out who would be responsible for packing up my grandparents' belongings. I had already scheduled the real move with another mover, and weekend was quickly coming, but I still had no clue how we were going to pack up my parents' two-bedroom home. So I called True American Van Lines they heard everything and on the day of relocation my move was successful. I was feeling good of my decision.

Move size: 2 Bedroom Home Service cost: $4000

You would be better off rounding up drunken hyenas and teach them how to drive than trust these scammers. The positive reviews on here are obvious fakes. They made it their job to destroy or lose my things, charged me 19,000 for a move from Colorado to North Dakota. Please do NOT trust these brokers!! They don’t even have specific drivers or movers, they don’t have their own trucks. Just 2 guys scamming using a company name that closely resembles a real company so when you look them up, it accompanies them to give the appearance of credibility.

Move size: 3 Bedroom Home Service cost: $19000

I was moving from Phoenix, Arizona to Florida I talked to 10 different companies and True American Van Lines price was the most competitive for what I needed. All my furniture was taken care of and wrapped in blankets. L I was able to keep in touch with the driver when I had any questions or Request .They did run out of bubble wrap but they ran to home depot very fast and didn't charge me for it. I moved cross country before and it was a nightmare I was so worried this time, but this company made it easy!

Move size: 4 Bedroom Home Service cost: $16468

Where do I even begin- This company is extremely unprofessional, they don’t communicate, they will outright lie to you, string you along, and will intentionally put you in a situation to fail. When the situation turns south (which is likely with the lack of communication and transparency) they will not be in your corner despite outright lying and stringing you along to make you think they are. Working with them has probably been the sketchiest customer service experience of my life! Here are a few points without getting into the detailed specifics:

- I gave True American Van Lines a specific date we needed to be moved out by. They did not honor those dates, nor did they provide those accurate dates to the movers. It put us in a time crunch with our backs up against the wall with zero choice on what to do.

- Upon informing True American Van Lines that I needed update the address and the items list (every day twice a day for 3 days), I was outright lied to about the type of move (hourly vs. cubic square feet) nor did they provide the updated address to the movers. I have these lies on a recorded line with dates that have been reported to the BBB. Giovanna even stated, “why would you update the list since it’s an hourly move, it doesn’t even make sense.” The move they quoted a little under $5k actually costed over $9k. Even though we had the updated items list, they refused to update it.

- Upon the move being completed, I spoke with Giovanna on multiple occasions where she strung me along telling me she was looking into things, that she would call me back (the call backs never happen) and pretended she was doing something about it. Fast forward, I call back to check in (because, again, they do NOT call you back when they say they will) only to get Cody on the phone. Cody was the most unprofessional and rude customer service person I have ever worked with. He stated “So, Sue us then” and was outright arguing with me. He didn’t even have all the information before he started to argue. It literally felt like arguing with a teenager.

- When I needed to contact them on the day of the move, there was no one to be contacted because it was a weekend.

- They are a broker company who contracts your business and sells it to Ideal Moving. Ideal Moving only accepts Cash or Money Order upon delivery and pickup. (This alone is sketchy because who carries $9k in cash around unless you’re trying to be sketchy with taxes). Another super sketchy thing is that Ideal Moving requires 70% cash on pick up. So not only did they require cash on a Sunday, but they jacked up the price (due to us not being able to update the cubic feet since they wouldn’t let us provide the updated items list) and we couldn’t even access a bank.

- They told me I was supposed to get a call from Quality Assurance before the move, which never happened. When I called prior to the move to follow up that’s when they told me it was an hourly move and that I wouldn’t actually get a call from them (also on a recorded line).

These are just a FEW of the things with this company that went south. My advice- there are several other moving companies that provide a much better experience. RUN FAR FAR FAR AWAY from this company! You have been warned!

Move size: 3 Bedroom Home Service cost: $9000

True American Van Lines IS THE WORST. DO NOT USE THEM. I would give 0 stars if possible. We had a move from GA to TX. This company said they would pick up our belongings on a Thursday, they ended up picking it up on that Saturday beginning at 7pm because the truck broke down. They didn’t finish until MIDNIGHT. They then promised us our stuff would be in TX 9/3 (David promised) a week after they initially picked up our belongings. Thus, we booked our flights to make sure we would be in TX by the 3rd. OUR STUFF DIDNT COME UNTIL 10 DAYS LATER. What angers me is that they’ve lied to us each time we’ve asked where our things are/the delivery date; they consistently gave us the runaround. They even ignored my husbands repeated calls. David Erickson and Chris Ruwe are 100% untrustworthy. Additionally, we have 3 small kids. If we were just told the truth from the beginning we could’ve stayed in GA longer so that our kids wouldn’t have to be sleeping on the floor. We just wanted honesty from the beginning. What True American does is take your deposit, makes you pay a portion of the balance when they come and pick up your stuff and then they SUBCONTRACT the pickup. We had a random guy who isn’t affiliated with True American come drop off our belongings. He told us it would only take an hour. We knew better. Thank god for the movers who came with said guy, because they made our experience a tad bit better. They worked really hard. True American is sketchy, shady, untrustworthy, and a bunch of liars. Don’t use them. I’m convinced these 5 star reviews are from bots or people who know David and Chris. Because True American is a terrible, terrible company who rips you off and quite frankly doesn’t care about it’s customers, just their money. I could go on and on about my experience but it would literally take multiple reviews.

Move size: 4+ Bedroom Home Service cost: $11000

Called this company for estimate..Not in Montana where our belongings were.They wanted a guesstimate on what we had.They told us a price reduction because it was a pickup that would be on an empty truck they were driving back to Vegas. We were relocating in Phoenix and so it was not out of their way. Put 1000.00 down and told us it would be a total of 6500.00 .We went back to Montana at the time they were going to be there anyway. They showed up a day later and loaded our belongings up.Then the bill for 9000.00 Dollars.I wanted to tell them to go to hell.I don’t think we owe them a dime more for their hidden costs. People DONT us this business..Hidden fees..Ripped us off..Still have our belongings in Vegas.Going to bring it to us..Haven’t paid for the balance owed yet.Tried to call main office ..Won’t pick up the phone..Scammers!

Move size: 2 Bedroom Home Service cost: $9000