The Little Removals Company

If I could leave no stars I would. Horredeous company. Missing and broken belongings!
They will probably try to palm my review off as being ‘fake’ like I have seen them do while reading various reviews across different sites.
The full type 1 insurance they offer is fake, it quite simply does not exist, well not in our terrible experience.
One of their men started to take down our £950 dinning table warned by his college “that’s a 2 man job leave it”
As he carried on by himself he dropped and smashed the table to pieces cutting himself all over.
Not only was the table and stand damaged but also a complete Health and safety hazard. I’m thankful I didn’t have my new baby in there at the time.
The removal men told us
“not to worry you are type 1 fully insured, call the office and they will replace your table”
So we did, we sent off all information and receipt of our table trusting and expecting an easy replacement at fault of the little removals company.
2 days later after no response and a lot of chasing we were told that we didn’t have insurance. Hang on.. yes we did, we asked for it and sent all our forms for it. We wouldn’t have done the move without it! The little removals company told us we were fully covered. They said because they didn’t take an additional payment (their fault) we wasn’t covered. If this is the case why didn’t Emma, Danielle or any other who works in the office ask us for this knowing full well we had sent off all our forms stating we wanted type 1 insurance that covers each individual item at its full true original cost.
No fault on our behalf what-so-ever.
So they offered us £40 as per their terms per item. We didn’t take these terms therefore we will not accept this payment.
Getting a reply takes a while, emails are so disregarding with only the information they want to provide and none of which you actually ask for.
They have withheld all information I have asked for regarding claims paper work and addresses.
Questions do not get answered and especially as soon as proof is provided.
We have photographs, all emails every bit of proof you can imagine.
To add to this we had a bag of clothes on our driveway that was never delivered to us at our new home. The next day my partner had a tweet saying “thank you for your football match shirt, my dads company did your move yesterday” we didn’t approve nor consent to any such stealing.
They then went on to BLOCK my partner on twitter after he told them he would let people know never to use the little removals company.
Total scam of a company. Undoubtedly misleading. Not even remotely transparent like they try to say they are. Company seen as dissolved on the GOV site under one of their many addresses and also the little removals company are not associate with BAR.
Now we have to take further legal action for a complete fault from the little removals company leaving us without a dinning table to eat at in the meantime and a completely stressful start to being in our new home.
Verdict: STAY WELL CLEAR OF THE LITTLE REMOVALS COMPANY!

Service cost: £938

The company sent out a surveyor to access our needs. We were moving to a different county so needed to get moving day organised well. They told me we would need two vans and 3 people. I opted for a fixed cost due to being charged extra on a previous move. They said £955 plus extra £120 because of the distance.

I had to pay in advance. I’ve never had to do this before and have moved many times. I emailed to check the amount and was told £955. When they took the payment they took the extra £120 at the same time. I was not aware of this! When I queried this the attitude of the lady was not good. She didn’t understand my point that she should point out to people how much she is going to take at that time.

On moving day they arrived at 9:45, I had been told 9:00 by email twice. A few hours in the men told me that they couldn’t fit all my furniture in the vans! I called the company asking what they could do! Their response was unbelievable! They told me I had paid for 2 vans so that was all I could have. When I tried to explain that if they had surveyed me needing 3 vans we would have paid for that. She shouted over me that there was nothing they could do! Due to us moving some distance we couldn’t just leave our furniture there!

We did eventually sort something out at an extra cost! Moving day is stressful enough without such poor service.

I would never recommend this company.

Move size: 2 Bedroom Home Service cost: £1075

I used this company twice, once to move from Stroud to storage nearby and a few weeks later onto Dursley.

The removal men looked pretty scruffy but seemed quite friendly, and the first move was a success to be fair, but on the second occasion there were only 3 blokes and one of them was the younger brother of one of the first team who we saw again- he didn't seem very motivated; however I helped them with the move on both occasions and gave them a bottle of something to say Thank you for their efforts.

In Dursley they set the fire alarm off on the staircase and whilst I was DISTRACTED along with my brother phoning the council it looks like they took the chance to grab a rucksack and an iPad from a broken draw left outside the flats. (There is a small chance a passerby took them but they were standing there when we returned).

My Brother is a vulnerable adult and to steal of him is a very low thing to do! This has been reported to the police.

Owner of the Little Removals company just spoke of claiming on household insurance and made no efforts to find culprit or to reassure us. PLEASE AVOID THIS COMPANY.

Move size: 1 Bedroom Flat Service cost: £350

The actual move went well, the men were friendly and worked hard but then we found one armchair had been damaged. Because the fabric was no longer available, this would mean a complete re-upholster which would cost around £500.

During the initial negotiations, I had received notes stating "contents of all our trucks are insured for £50,000", then later we were asked to complete an summary inventory and estimated value for lounge furniture, dining room furniture, bedroom furniture, white-goods etc. which I assumed was for insurance purposes (why else would they need it?).

When I claimed for the damaged chair, I was referred to section 8.1.4.2 (or similar) of their standard T&Cs - which meant I was entitled to a maximum of £40 compensation for each item damaged. Sadly, Little Removals Company would not budge on this - so any money I saved by using them was more than lost repairing the damaged chair.
CHECK YOUR INSURANCE BEFORE USING THESE PEOPLE.

Service cost: £1200

Avoid like the plague.

What should have been a stress-free day was ruined by them only providing 2 vans for our move after promising us 3. The management of the company, notably Danielle Roche-Galvin, were singularly useless in responding to our request for a 3rd van, despite numerous calls. We ended up having to unload the vans at our new property, then taking one van back to our old property, by which time our buyer had moved in, and having to load the 3rd van until late into the evening, finally returning to our new property and unloading the van at about 10.30pm.

The whole point of getting them to pack was so we didn't have to. The day before the move, they turned up with enough packing materials for about half our belongings, and had to leave by lunch time, having run out of boxes.

On the move date, a different team turned up, unaware that the packing hadn't been completed. Anecdotal evidence from the removal team suggested that this sort of treatment from Danielle Roche-Galvin happens a lot. They were profusely apologetic, and they stuck with us until everything was complete. Helpful hard-working movers, let down by terrible disinterested incompetent management. I have attached the report I sent the company.

Service cost: £1650

I used this company to move from Oxford to London and it was a terrible experience. The staff who came to do the removal were friendly but they broke my furniture. Despite all this the manger was rude when she was talking to me and eventually she only accepted to compensate 40 pounds for a whole wordrope that worth 450 pounds. They actually broke many parts of it and I expected to receive a compensation for all parys of it but I did not. Moreover, they pre-authorised the whole payment few days before removal and they took the payment one day after the removal without even sending an invoice. Sending an invoice was particularly important because they said in their quote that they will try to minimise the amount that customer has to pay which means that they needed to finalise the amount after the removal. At first, you get impressed by their kindness over the phone and their quick action in setting the appointment for removal. Then later you experience their disrespect to their customers. They were after anything but customer satisfaction. I would not recommend it ever.

Service cost: £1000