Speedy Moves

[NAME EDIT] is a big liar. They did not show up on time both at pick up and delivery. Our stuff was damaged and they lost many items. The moment they took their money they did not care anymore. Instead of 9-10 am delivery, a driver was asked last minute to drive the truck and arrived 8 pm !! We had to pay extra for him to help carry the stuff. When we followed up to ask about our lost items, they completely ignored us. Please dont fall for the lower price cause you will end up paying much more

Move size: 1 Bedroom Flat Service cost: £2500

Speedy Moves moved our household from Germany to England between November 2020 and February 2021, our belongings were in storage with them for the 3 months. When everything arrived at our new home it was damaged and dirty; solid wood items with scratches so deep they cannot be buffed out; chips, cracks and scratches on all our beds, shelves and tables; tears in a brand new couch worth £2700! As our stay in Germany was quite short all of our furniture was less than 2 months old.

I requested compensation for the damage however Speedy Moves claimed no responsibility, stating that they use other companies for the transportation and cannot offer any compensation and that the insurance that was included only covered fire, theft and damage. They apparently tried to get whatever company they hired to move our belongings to offer compensation but they too refused so I have been told that they cannot offer anything for the damage on our goods.

I paid €3900 to Speedy Moves and they are not inclined to even offer the smallest compensation, using the excuse that they are a low profit company. I am absolutely appalled by this! It's completely unacceptable to me that you hire a company move your belongings and then when things are damaged they claim no responsibility or offer any compensation for the replacement and repair of your goods!

Please be careful when using this company. Their motto is clearly that as long as your belonging arrive at the destination then their service is done, regardless of damage along the way!

Move size: 2 Bedroom Home Service cost: £3900

The removal guys themselves were lovely. But other than that the service was appalling. Helena was only interested in the money. There were delays due to Covid which would have been okay had Helena been upfront and honest, instead she lied and avoided my calls and emails. The sofa set was unprotected and filthy with indentations and marks that if covered would not have happened. They would not unload until the 2nd payment was sent and were willing to drive away with my sofas. Unprofessional and poor service. I highly recommend NOT using them

Move size: Partial Move Service cost: £1500

All great until we paid half our fee..then they started trying to change our agreement (booked 3 months in advance). In short, the packing team got covid (they emailed us instead of calling). The moving team didn't show up either. We were lied to by everyone we spoke to and they actually got us to call other aspects of their business to find out they were lying. Promised to refund and pay our costs as compensation. Did refund our money but didnt for the £1700 expenses we incurred due to their incompetence as it comes out of staff wages. Totally unprofessional bunch of liars and scammers. Do not use!!!

Move size: 3 Bedroom Home Service cost: £2750

Moved from UK to France, was wrongly told we needed two vehicles, had to pay for third vehicle to find out when it arrived that half the vehicle had been used for someone else's delivery on route. Not all our items were collected leaving them back in the UK. [NAME EDIT] (manager) refused to collect the rest of our goods or give us a refund for the half van which was not used for us. The only option was to take our goods to Dover and leave in her colleagues garden! Totally unprofessional!

Move size: 2 Bedroom Home Service cost: £2500

We moved from the UK to the Netherlands and had a lot of stuff to move (2+ bedroom house).

Unlike larger removal companies, they were happy to initially discuss and assess based on inventory estimates.

We opted to include the packing service, which was 'manned' by their lovely staff.

The lorry drivers were Polish, and in spite of not speaking much English, we managed to communicate. They were friendly and very hard working. Note that like many other removal companies, the drivers do expect your own help with carrying things as well. In spite of some queries from the transport team, things turned out fine in the end including the time of arrival.

We did need to provide some help throughout the move, but in general very friendly service and great value for money.

Move size: 3 Bedroom Home Service cost: £2260

I got three quotes to move some furniture and personal effects from London to my daughter's home in Munich. Speedy Moves' quote was half that of the most expensive quote and I was worried that they might not do a good job.

In the event, Helena at Speedy Moves handled everything efficiently and courteously and kept me informed at every stage. They handled the customs clearance themselves which kept the cost low.

Overall, fantastic value for me; I couldn't be more pleased.

Move size: Partial Move Service cost: £1080

Scam company, they said our van was over weight but never provided evidence of that and charged extra £380. Then loads of items were damaged on arrival. Sent pictures and never heard back, even if in theory the load was supposed to be insured. They had said delivery would have been in a few days, but they were ignorant about the whole process and it ended up taking them 10 days to deliver our stuff. We were left with only a small bag for our baby for all those days. After we paid our deposit, they somehow saved our card details and authorized what they considered to be the balance themselves without our authorization! Stay away, these people are unprofessional movers but professional scammers!

Move size: 2 Bedroom Home Service cost: £1230