SFL worldwide

This post is for those people who are considering SFL as their service provider for transport of their household goods.

I used this company to transport my belongings from Dallas area to Mumbai this year. Before you make a decision of your own, this is what you should know about so your expectations are right.

1- SFL states that they provide the service from Door to Door, but you should not get carried away by that. It only means that they will get a company to get the goods from your place, and use a company to deliver goods to your destination place. Between these two, most of the activities are beyond their control. For example, if you ask them reason for delay, they will mention that it is the shipping company that decides this. They basically use the cheapest shipping service. You can not plan anything based on that.

2- They oversell: When the sales person will contact you, he will state that there is no backlog currently, and we will get everything to your door within 2 to 3 months. In my case, i was told that my goods will leave Houston harbor on the 17th of March. In reality, they kept it at the port and it left in April. Again, I was told that it was Shipping Line which decides the dates. In fact, for everything, they keep on putting the responsibility on some other party.

3- They lost part of my shipment. Worst of all, in order to pay compensation, they ask the client to give an undertaking that he/she will not go to social media and write about them! For no fault of the customer. The pot calling the kettle black.

4- When I told them that their customer service was pathetic, they started pointing me to the contract! Wow. I had planned my international travel with sufficient margin based on estimate at the time of booking, which I had to cancel. But they have no empathy for customer's situation.

5- Beware - when the boxes were dispatched to the destination address, their delivery company started asking me money! I told them I had paid for Door to Door delivery. I got calls repeatedly from them and was told to pay money! I was shocked. I told SFL representative that they can, in fact, pay to their vendor. Eventually, they did not pay to the vendor. I kept on getting calls from the vendor the entire day.

6- They do not update any status on their website. When you contact them, they will reply and then change the status on their website.

If you want to escalate or talk to someone responsible, they give the email ID of some Mr Shah, who seems to be a non-existent entity. He never bothers to reply to any mail giving a feeling that he cares a damn about you being a customer.

7- After the goods were cleared in customs in Mumbai, they took more than 2 weeks to deliver goods to another address in Mumbai. I was told they were having "connectivity issues". I asked them that the only business SFL is in is moving goods, and they are having issues with that business!

So overall, bad selling, no responsibility on their side, delays at the port of origin, transit and delivery, loss of goods, pathetic customer service, no link to any responsible person and no empathy regarding customer's situation. If you can take a risk with your goods and want to bang your head following up with them, then sure, use them.

Move size: 1 Bedroom Flat Service cost: $1000

I needed to send a document to India. But quickly realized, shipping charges were outrageous at all the major providers. USPS charges wards of $48+ for a 7-10 business days delivery and its express services can cost in upwards of over $150. UPS and FEDEX were even more pricier. Cheapest option directly with FedEx was a whopping $108.

Then i stumbled upon SFL on google, and god i was glad!

I quickly tried thier quote and surprisingly they offered me FedEx 3 days delivery service for a mere $38.61.

They sent me shipment label, all i had to do was drop the envelope at any FedEx location. The document was delivered like promised in 3 business days. Very happy with the service.

Move size: Office Move Service cost: $90

Don't trust this company, Please don't use their service. They will be very nice and polite while booking the service I myself reviewed before over here you can check my reviews in feb, but it is completely opposite in the receiving end. Now I feel like giving negative stars but I couldn't find negative starts so gave 1 star.

If you are planning use this shipping company I would suggest please donate the items or sell it, because it worth rather that paying for shipment and breaking your head to track your missing items or spending more money to repair the broken items.

I sent in package to India during Feb 2023 via SFL, I received after 6 months which was originally promised before 90-120 days from shipment also that happened with continuously contacting them and tracking.

However, finally received the package with a broken TV and the sound bar was totally missing. the pain is to track and explaining to them, They are highly unresponsive for emails, either they respond as if they are working on the issue and delay the process or they wont respond at all. And If I contact customer service over phone they would be very rude. Once the payment is all done they are least bothered about the package or the customer, very unprofessional and worst after service communication.

Move size: Partial Move Service cost: $415

Don not use SFL world wide shipping company. This is a very unprofessional company, You will get the worst customer service and after sales service. I sent my 4 big packages for Christmas to Mizoram, India , they haven't received yet since over last two months. I keep calling and never get response. They charged extra cost which already fixed the price. It won't be able to trace it for 2 months ready .I did this mistake by shipping my package with this company please who is reading this don't use this company for any shipping needs. We are shipping clothing's and personal use for refugee families in MIzoram. We are really upset . I will report again in consumer report. They can't do business which they can't handle. I pay $1800 over this service. I need my all stuff back. They actually doing nothing and don't care the customer. They not take responsibility what they have promised. If this shipping packages not go to my destination I will keep report every where. We are really really upset now.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: Partial Move Service cost: 1850UZS

Thank you SFL Worldwide for providing excellent service, I really appreciate Krunal for all his help, I have called him many times with many questions since I was shipping for the first time to India and he patiently answered all questions and walked me through the process and helped me always all the way to getting shipping label. Thanks a lot Krunal for all your help, his email address is krunal@sflworldwide.com and his phone number is (972) 433-0051. Note that I have offered to post review on google based on his excellent customer service, the items reached as expected and the whole experience was extremely pleasant. Give Krunal a call for all your shipping needs to India!!!

Move size: Partial Move Service cost: $100

Very impressive.

Everything was so easy and straight forward as It’s been 2 years we’ve been searching for a best courier company to deliver our Mural Painting from India to the US and luckily found SFL.

The prices are very much affordable compared to other courier companies.

Honestly the service was really good as the carrier followed my instructions well during the process. I really appreciated the quality of service.

I was really satisfied with the overall service provided by SFL. Initially I was hesitant a little bit because of some reviews that the package might take a really long time to get delivered but my experience was completely different. I was able to ship the package hassle free and it reached the destination within a matter of few days. I would highly recommend SFL to anyone who is looking to internationally ship packages at a lower cost but in a reliable setting.

Definitely recommend. Great service by Krunal Vaghela

Move size: 2 Bedroom Home Service cost: $130