SeaPort Moving & Storage

So I read a bunch of reviews, and here is how my move went this weekend. 8/26/18 was move day. I got a phone call from dispatch saying there was an issue with our truck and they needed to come Sunday. On Sunday 3 wonderful Lithuanian guys showed up, loaded the truck and we were off to our new home. They even took into account I am disabled and they left me in my chair and loaded it last so I could get in the van and go with my family. The staff were funny and friendly, and they knew exactly what they were doing. They had apparently worked together for a long time and you could tell. We got to the new place and they unloaded everything perfectly as we asked. There was the issue off being a day late, but the office staff were great and they took care of our family like we were their family. They even gave us a discount for the trouble. Thanks Seaport for treating us like family and getting us into our new home, while standing by your companies reputation.

Move size: 3 Bedroom Home Service cost: $706

The loading and packing went well but other end was a disaster.  Driver arrived late and had to wait for labor company to send workers.  These workers only stayed for a few hours because they had already worked a full day.  Around 5p Seaport posted an ad on CRAIGSLIST!! for unloaders.  This is just ASKING for criminals to respond!  And they did.
Seaport did not look at ID to verify names or get record of address or experience.  They basically invited criminals into our home.  At around 9p one of the workers disappeared -- left without saying goodbye. We all remarked on how add that was. At midnight when I went to get cash to tip the mover who had to leave, I found my wallet gone.  I called credit card companies and he had already used the cards online and had unsuccessfully attempted to use them multiple times at a gas station, mini market locations.
Police came and got testimony from the 4 of us, took fingerprints etc.   But never followed up -- not "major" enough.
That I know of, the thief took wallet, video camera, 3 headlamps. 
But that was not the worst part.  I was the victim of a crime, and what did Seaport do?  They treated me like a criminal.  Never apologized for hiring a thief off craigslist, never reimbursed, never pursued finding the thief (which would've been easy since the gas station had 20 cameras). Lied about not finishing the move.
I realize that many people invent thefts and damage during a move -- but I am not one of them.  I had the testimony of the other 3 movers about the thief's time of arrival, time of abrupt departure, that I never left the house during the time the credit cards were being used, etc.  Yet Seaport's response was, in essence, "Prove it or we don't have to do anything." 
They insinuated that even if I could prove I never left the house, that I could've had an accomplice!!  ABSURD. And just plain nasty of them.  If I had an accomplice, wouldn't I have given him/her the security code and my zip code so the accomplice could successfully use the cards?  Remember, the thief was unable to use the cards except at one online site. 
I tried over and over to get the police to view the tapes at the gas station -- but since the credit card companies refunded the money he took, the crime didn't meet the minimum bar for the police to spend any time on it.  So I had no way to "prove it." Also, since Seaport had hired this man without collecting any ID -- I had no contact info to give to the police.
But the evidence was overwhelming -- there was no way that I stole my own credit cards and made these charges!  I never left the house.  But Seaport used the "prove it" to avoid taking responsibility for their HUGE mistake.  Shameful.  They should've stepped up and admitted their mistake in hiring off of craigslist, not collecting ID, inviting criminals into my home (with 3 small children there too).  And they should've done all they could to make it right. 
Instead, they punished the victim to avoid having to admit their mistake.
So, how was my move experience?  They showed up hours late, hired a criminal, unloaded in the dark because they arrived so late, I spent 2 hours with the police, spent hours that night on the phone cancelling cards (and hours and hours over the next few weeks replacing licenses, cards, etc.) then the driver and I continued unloading (after midnight), driver had to leave to sleep and I was left with an incomplete move at 5 am in the morning -- no sleep and 3 kids to take care of and work in 2 hours. 
I can't imagine a worst move experience.

Service cost: $7000

DO NOT USE THIS COMPANY!! I WAS LIED TO ABOUT QOUTE, THEY DEMANDED ADDITIONAL MONEY AT DELIVERY, BROKE NUMEROUS ITEMS, TV STOLEN/MISSING, RUDE, EXTREMELY RUDE DRIVER AND STAFF, ASSAULTED BY DRIVER, NO RESOLUTION!! NO RETURN CALL, STILL MISSING TV!! NO REIMBURSMENT FOR DAMAGED ITEMS. (Have written/signed statements of events, also Video of assault)
I used this company for my relocation in May 2017. I Moved from Oregon to Missouri. I was told by the Rep Amiee that there would only be an additional $150 fee for anything that was not a single level delivery address. This was not the case upon delivery of item. The driver refused unload a single item without the extra fee money. He also stated that he could not back up to the dock that every other delivery truck used and wanted an additional fee for that. It was one thing after another, this crew was extremely rude and unprofessional. I've used long distance movers before and have never experienced anything like this. I took pictures of the driver backed up and connected to the loading dock at my building, even though he stated he could not and needed additional fees for this. The driver physically assaulted my father which was video taped. One of the movers the only professional one and only one that did not seem under the influence of some type of substance, told me and my husband that the supervisor of the move was planning on keeping some items that were still on the truck. I begged him to please get those items, he ended up telling the person in charge that the items on the truck still needed unloaded and we were expecting them (which we have the written/ signed statements from the mover regarding this incident). I feel in my opinion this is how one of our flat screen TVs came up missing, which is clearly documented on the inventory sheet. After all this occurred we spoke with the manager Angie, she did not believe anything we said and asked for the videos regarding the assault, which I sent while on the phone with her and she also promised to locate the missing TV and follow up with us. While on the phone she confirmed that she received the video, then stated she would review the video and call us back. No response, so I called the next day to speak with her regarding these issues. The supervisor George stated "Do not call us anymore and to contact our lawyer." and he kept repeating himself. I asked then who is your company's lawyer which he replied "find out yourself," then he hung up. I've never experienced anything like this in my entire life. I know that the company after seeing the video must fear of lawsuit, I'm assuming this is why they refuse to talk to us. All I wanted was at least an apology, the company to attempt to locate my missing items, and be reimbursed (at minimum partially) for the damaged items. To this day I have not received a return call and don't expect one at this point. USE ANY OTHER COMPANY FOR MOVING, DO NOT USE THIS ONE!! This company is extremely unprofessional, disorganized, and clearly lacks customer service and management skills.

Move size: 3 Bedroom Home Service cost: $7000

We were impressed from the very beginning with SeaPort.  It started with the Relocation Specialist, Windy Jenkings, who from the first contact to the last was knowledgeable, professional and straight forward.  My selection of this company was also based upon a competitive bid process that made them stand out.  The moving personnel taking care of loading our household items did so very carefully and thoroughly making them the best moving people my wife and I have ever experienced - and we have been relocated seven times.  If we should ever again need to relocate this is the only moving company for us.

Service cost: $2425

I have moved a lot over the years, including the military and this was honestly the best moving experience that I ever had from beginning to end! Windy Jenkins was kind, compassionate, friendly and helpful. This was a difficult move for many reasons, including goods from our deceased son and mother. These things have been in storage for some time and we really appreciate the understanding, care and patience that Windy showed to us. The driver kept in close communication with us and we are so grateful for everything!
 
I was lucky to find this company on the Internet!
 
thanks!

Service cost: $3000