Schumacher Cargo Logistics

Just confirming what most people wrote here about the poor service offered by this company. We moved from Singapore and were assigned Schumacher as the US based mover. This means that the moving company we engaged with, APAC Relocation, deflected all responsibilities for US operations.

Customer service at Schumacher is terrible. I had to keep chasing them for every piece of information and sometimes the moving manager refused to provide any update!

To confirm what other people mentioned:

1) Final costs vs actual cost did not match. we paid 500 USD more out of debatable expenses.

2) Delivery time information completely unreliable.

3) Very fast at asking for payments but incredibly slow at providing information if any.

Do not choose this company for any kind of business or make sure it is not assigned to you from another operator.

Move size: Partial Move Service cost: 9000SGD

I am completely delighted with the service from Schumacher Cargo Logistics. Though there were a few hiccups along the way, everything worked out and I received my full shipment from New York, USA to Brittany, France. First, the company was very patient in the way that I submitted payment. Secondly, Customs wanted to add fees. One of the required documents from Schumacher was a Visa which I wasn’t getting so the shipment went under my husband’s name as he has been a resident of France for the past year and a half. Since it was over a year that we sent our items from the US, Customs thought this shipment was going to be for profit. However, Lorinda, on the French side, went beyond the call of duty and put the shipment under my name (I have only been in France for a few months) and saved the day. Thirdly, yes, there were additional fees for the shipment as the sales person can only guesstimate what you are sending. My square footage was more than estimated and I had to pay extra. Moves are very costly even if you are not shipping across the seas! Fourthly, our delivery team were very respectful and careful bringing in all the boxes and furniture. I highly recommend this company and will use them again as I still have a few things in the States. Thank you! JoAnne

Move size: 3 Bedroom Home Service cost: $12000

My experience with Schumacher Cargo is pretty much the same as expressed by most of reviewers here. Have nothing new to add besides re-emphasising that this company must be avoided at all means.

I was underquoted by 25%, they trick you into giving accurate quote once your stuff is in their possession at warehouse. 10% of our cargo were lost or stolen and didn't make it to the final destination.

As later learned from their release agent in Europe approximately 7 out of 10 Schumacher Cargo clients experience cargo loss or damage and overall working with these people is a total shit show.

Move size: 2 Bedroom Home Service cost: $5000

This was a move from Australia to the USA and the Australian company used Schumacher for the US delivery segment. The biggest concern we’ve had is that Schumacher added many charges without consent or explanation (when asked, they refused to respond) and then withheld our final container until we paid their bogus charges. Highly unethical and fraudulent in our view. I would reinforce what others have stated - this is a highly unprofessional company that engages in very questionable practices. In over a dozen moves (including 4 international ones), I must say that this company has been the worst with misrepresentation and manipulation.

Avoid them if at all possible.

Move size: 4+ Bedroom Home Service cost: $60000

We moved our household possessions from San Francisco to Sydney Australia in 2021. We had a 40ft container and paid around $16K. Due to the logistics issues it ended up taking 6 months, but that wasn't the issue. When we finally received our things there was a lot of damage to valuable furniture, and even a lounge chair lost completely. Schumacher were uninterested in trying to locate the lost chair and then the insurance short changed us on the payment for the damage and lost chair. You just pay attention to the inventory and also make a careful list of all boxes that are sent. We still suspect that some boxes never made it and will not know for sure until we completely unpack. Very disappointed in the very poor level of care and packing of our possessions. Schumacher were not the cheapest, so I would definitely not recommend them.

Move size: 3 Bedroom Home Service cost: $14500

Moved Household (24 boxes) from Texas to Central Europe. Was quoted $2100 two weeks before move. Actually had 5 movers I was trying to deceive on and spoke with Agents from Schumacher on the phone and they made every promise for delivery time, quality, service and so on. After settling and confirming them, three days before the scheduled move I was contacted and told that the price would be $3700 an additional $1600, it was too late to schedule another mover or cancel.

The same move from Germany to Texas with actually more boxes and weight costed me $1400 five years before.

BEWARE the company uses scamming tactics and changes prices to your disadvantage, only hassles and problems!!!

Move size: 1 Bedroom Flat Service cost: $3700

I can only confirm what so many others here have said:

1) Quoted costs vs actual costs will not line up. In my case what I ended up paying was more than double what I was quoted.

2) What was sold as an "all inclusive" total price ended up not "all inclusive" and I had to pay additional fees/charges for the shipment on the back end of the trip.

3) While the staff at Schumacher were very responsive when it came to their paperwork and getting paid, they were consistently unable to provide clear communication on the timings of my actual sea freight shipment.

4) The total time to complete the move was abysmal. What was sold as a 12 week or better door to door move ended up taking over 10 months!!! To be clear, I had submitted all paperwork up front and in time with their requirements and the move was from the USA to the UK so not unusual.

Move size: Partial Move Service cost: £4000

If you want to have an unfogettable experience then try this company.
They even cannot manage to take the right name or adress ( in my case thay took a name of an attached bill of somebody as my name) nor do they follow the given order.
If you look at the attached picture of the just opened container then you do not need to know more. But you have to keep in mind what my order was ( for which I paid $ 3900.00):
packing of all car parts and transport of my car and parts in a single container from L.A.- to my home in Germany.
What Schumacher did was: no packing at all - as you see -, adding two wrotten cars ( mine is hidden below the foreign cars on the picture) from somewhere to the container, smashing parts into the container as it would be a waste bin ( a crankcase of 50 pounds landed on a new inlet port with carburettors). The result: damages at a invaluable Porsche prototype engine..
Stay away from such people who do not care at all about other's goods. They call it "inconvenience".

Dr. Georg Gebhard.

Move size: Partial Move Service cost: $3900

I hired Doree Bonner (UK) to move my property from the UK to the USA and paid the full cost quoted for door-to-door delivery. The property (29 boxes) was eventually delivered 4 months later after a 6 to 10-week promised delivery time. Schumacher Cargo Logistics Inc. was hired as the local contractor to get my property from the port to my address. They used an 18 wheeled articulated vehicle to deliver the 29 boxes. Upon arrival, the driver refused to enter the gated community with the lorry and said he would go to the local U-Haul and hire a vehicle to move my goods into and thereafter deliver the goods to me. For that privilege, he told me that it would cost me an additional $250USD. This is the first time I was ever informed of the extent of that cost. The driver never made any attempt to enter the community to deliver the goods. The narrowest point the vehicle would have to negotiate was 14 feet wide (this is the gate entrance) with a direct approach from the main road. Thereafter, 23 feet and the narrowest and 25 feet wide at the widest point with all parked vehicles outside of this measurement. There was also another entrance which was twice as wide but the driver only used it to exit the property. I feel like I was 'held over a barrel' insofar as the delivery was concerned. If you decide to use either of these companies to deliver your property please make sure you are aware of this scam.

Move size: Partial Move Service cost: $250