Santa Fe Relocation

Moving took place on March 15th, from Paris to Chicago.

The team in charge in Paris was very efficient, punctual and professional.

We are now June 13th (3 months later), I still have not been delivered, despite an approximate delay of 8-9 weeks in the estimate (2 months). I am contacting 2 to 3 times a week Santa Fe relocation, which is only sending emails to the movers asking for an update. No delivery date booked

I do not recommend going through Santa Fe relocation, or else take into account a double delivery time compared to that of the estimate.

Recap:

March 15, 2022, movers collect my good in Paris

April 14, 2022, ship departed Rotterdam

April 28, 2022, ship arrived in Newark, NJ

May 26, 2022, move was unloaded and put in warehouse, port charge invoice issued

June 14, 2022, Santa Fe sent me the invoice to be paid before delivery can be planed

June 20, 2022, move has been dispatched to long distance carrier, a 2-4 day window delivery will be given when ready

June 28, 2022, No news, already 2 months it is in the US. It is not acceptable that it takes more than 2 months to do Newark - Chicago (730 miles / 1170 km).

Move size: Partial Move Service cost: €6500

Sante Fe has a Berlin team (Germany) and they really blew my mind with the service they provided. Mr. H Schulz and Ms. A. Hoenow executed my move smoothly, efficiently and always with a friendly attitude. They were polite and warm yet very professional.

I moved from Berlin back home to NJ and could not even be there personally when their movers went to my Berliner apartment. Yet we did it per Skype chat, took only 20 mins for me to virtually point to what I needed packed (I left some things there for the tenant who took over the flat).

They went WAY and beyond the call of duty. All of my things arrived quickly, safely, without any damage. I highly recommend this company.

Service cost: €1000

Highly unrecommended for international relocation company! Stay away if you care when and what quality to expect your shipment.

Even though I had a very good communication with the sales representative and I have received the best price quote (out of 3), I have regretted it many many times their selection once the move actually happened. Part of their packing crew was unprofessional which resulted in significant damages to the furniture (almost every item was damaged); the actual delivery tool almost one month more then planned and when received some furniture could not be assembled back together as the dismantling was dome very unprofessionally. Additionally, when I raise my concerns to the management, I was told that they don't see anything wrong with their level of service. All I am left to deal with all damages myself and communicate with insurance company without any support. This is not what you experience when you deal with really global professional players. Please stay away and pay few euros more to get the service promised.

Move size: 4+ Bedroom Home Service cost: €10000

AVOID THIS COMPANY AT ALL COST!! We contracted Santa Fe to move our family of 6 from Northern CA to London, UK. We were promised "door to door service." Our belongings were frantically packed up in CA by a large crew, and then disappeared! I called and emailed Santa Fe for 2 straight weeks and was completely ignored - no one picked up the phone, no one responded to my emails, and no one attempted to contact me. We never received a copy of the inventory. We finally received a call 2 weeks later from the Country Manager of the Americas, Braxton Dailey, who told me that our moving coordinator had quit and at this point it was prohibitively expensive to insure our shipment (she did not insure it prior to it leaving). I let this slide, and hoped everything would arrive safely.

Our shipment arrived late, and they charged us demurrage charges. Again, I was willing to overlook this. Finally, our stuff arrived and I signed off for every box. We discovered a week or so later that ALL of our power tools are missing - thousands of dollars in power tools! I contacted Santa Fe and was told that there is nothing they will do because I signed off on all the boxes. What do you do when the items ARE NOT IN THE BOXES?? This is clearly a case of theft, and Santa Fe has essentially told me that it's my fault.

"Door to door service" implies that they will be responsible for getting ALL of my belongings safely from one place to the next. When a category of items does not end up in the boxes, that is clearly the fault of the movers!

I would absolutely never recommend using Santa Fe - their customer service is horrible! It would have been so easy for them to apologize and make this right, but instead, they are blaming the customer. SO UNPROFESSIONAL AND DISAPPOINTING.

Move size: 4+ Bedroom Home Service cost: $14000

My company uses Santa Fe to relocate employees. I must say my experience overall was okay but customer service does not exist here.
Unfortunately I was not there when they came to pack my things. Most of my things were packed well but two boxes had things just thrown into them and one painting was not packed correctly. The frame on the painting broke and as others have mentioned the insurance is of no use. If you use this company buy insurance for a third party if you can. They find every loophole to not pay you. I went back and forth with them for two weeks over $350. Yes that's it - $350. My company had bought $10,000 worth of insurance and they still wouldn't cover it.

The unpacking went well they arrived on time and worked very quickly. As I said the move was done well just don't buy insurance from the company moving you - they will find a way out.

Move size: 2 Bedroom Home Service cost: €7028

Dishonest

In their form to delivery the move, all payed to the destination, they asked if the address had space to park a van of a size of two cars, I said yes, and by the way, one step from the parking space to the place to drop all the boxes, that easy. However, they sent a big truck with 2 big containers to the central London, and my move was only half of one container. I have pictures to proof. Hence, where is possible to park a big truck like this in central london????? No where! Therefore, the traffic in the area was disrupted and we quickly moved my boxes from one of the container to inside their Van (the one refereed in their form), and the Van drove literally 30 meters, cos would be easy and quickly than carrying boxes and had kept the big truck disrupting the local traffic. So now they are charging me this extra shuttle!!! Wondering if it was my fault?????!!!

On top of that, they also charged another fee due to the Increase on haulage charges, which was another £308 , as a surprise. But I’ve wrongly paid for that. unacceptable.Not trustworthy company.

Move size: 2 Bedroom Home Service cost: £700

I have just received my delivery from Interdean in fine condition - only problem its at least 3 months late!  It was meant to be shipped from London to Singapore, but it was actually sent to Los Angeles instead - which is a pretty bad error really.  Initially I was quoted between 1 month and 3 months (tops).  In the end it was just under 6 months.  I had never considered that would even be possible to be so late (ie. a whole season late), and it basically meant I had to buy a whole load of replacement clothes for winter and skiing equipment, as my existing items were stuck halfway round the world (actually further away from me than had been in the first place).  Once we found out they were in LA, I requested that Interdean fly them to Singapore so it would only be a 2 month delay (they said not possible as it was stuck on the ship and couldn't take it off) so it added another month of delay.  I asked for compensation and Interdean have informed me they are not liable as it was due to the shipping company's negligence.  They said they are trying to some from the shipping company - but I very much doubt they will get anything.  Presumably as they subcontract out the transportation, Interdean will never be liable for anything - but it just means they shouldn't go with the cheapest incompetent subcontractors (that no doubt rarely provide compensation).  I chose the company stupidly as I didn't research it and was in a rush and they have a nice looking website, but the above should highlight why you should definitely go with another company and do your research!  I also found that in the UK they are very very hard to get hold of once you have paid your money and placed your order.  The phone just rings out and no one picks up - so soon after the order I began to worry - guess I was right!  Whilst I have now received the items (not damaged I think) it did make me think that if they can accidentally ship them to completely the wrong destination then they could just as easily lose them altogether - presumably that would be the shipping company's fault as well and so Interdean may not even be liable for that - whatever I won't be using them again!

Service cost: £400

Have just read the review re move to Singapore. It almost exactly echoes my experience. Interdean conrtacted me regarding a move to Brisbane as they had our details from our new migrant bank. We were organising our move in 2 stages so this was essentially 11 boxes to be able to set up in a rental property. First contacts were very promising but once the deposit was paid they were impossible to contact regarding any questions we had.  They never answered the phone or emails and anyone who has moved to Australia knows how much red tape there is attached to importing items. Two weeks after my belongings had left my house they rang me as if I were a new customer to sell their services -  great record keeping!! I was quoted 3 months for sea transportation so sent my belongings ahead by 2 months so that I would have my possessions after a month in Aus. At the 3 month point I contacted them to find out about delivery only to be told that my stuff was still in London! So I had to go out and buy enough furniture/kitchen basics/bedding etc to get by. I contacted their managing director - only to be told that they had mixed my shipment up with someone who had the same surname who was moving to Sydney. They wouldn't consider putting the shipment on a plane or offering compensation for the hundreds of dollars we had to spend and as a gesture of goodwill offered 10% discount on any future removals with them. Laughable. My things finally arrived 5 months after leaving me - minus a 42" flat screen tv which they can not trace at all. Insurance claim now. Have notified the Aussie branch of the Bank who recommended them and will notify the London branch too. Will NEVER use them again or recommend them.They made an already stressful situation really awful.

Service cost: £400