Royal Palm Executive Interstate Movers

I was moving from NY to Florida. They pitched me on that they are Florida based so they are better equipped then hiring a NY company. They never told me they were “brokers” and not actual movers. Then on the morning of my move a company shows up and tells me they grossly underquoted me based on cubic feet & that the cost would be double. I called my rep to complain and he was receptive in helping. He told me he would talk to a supervisor & get back to me. Then I had this guy Rick call me to tell me the people at my house aren’t my assigned movers and to throw them out. By this time they had moved all my boxes in the truck. I threatened to call the police so they unpacked the truck. Then 2 hours later the real mover showed up. He was nice & honest & explained that Royal Palm are just brokers & this other company was trying to steal the job. The real mover did confirm that they grossly underquoted me and that because of what happened he wasn’t going to take payment until I worked it out with the company. Then Rick called me back and demanded cash or Venmo to a personal account. I refused & he said they would keep my stuff if I didn’t pay. So I went to bank & got a cashiers check for 1/2 the amount. I told him this was ridiculous and he responded with a laugh and said “you signed the contract buddy too bad”. The real mover told me this is what they do. Luckily I refused to pay the large down payment they wanted because I didn’t want them to no show. The real mover told me they were on him to make sure he shows which confirmed to me they needed to figure out how to make money on me because I wouldn’t give them the large down payment they originally wanted. My direct real mover was great in the end but this company are scammers and will steal your money and hold your things hostage. STAY AWAY FROM THESE SCAMMERS!!!

Move size: 2 Bedroom Home Service cost: $3600

I would give ZERO stars if I could. Steve V. the rep told us LIES,LIES AND MORE LIES!

1. Stated they were NOT brokers-that they do the move themselves, and its a family owned/operated company using all of their own trucks but then we got a bill of lading from a different moving company.

2. The contracted moving company-NOT Royal Palm- showed up a day late and now would NOT guarantee delivery date which was stated on the contract with Royal Palms, and Royal Palms said that was only an "estimate" and it could actually take up to 7 business days from pickup date to delivery date. What were we supposed to do-sit in an empty new apartment?

3. Royal Palm then wanted to charge upwards of $2,000 MORE because they "made a mistake and forgot to include the 30 moving boxes" that the movers were supposed to pack, and only included the furniture. When we said that we should not have to pay for their error in quoting the job, that fell on deaf ears and were basically told "we will honor the original quote but we will not take the boxes-only the furniture". Who wants only part of their stuff when they move? And how am I supposed to get 30 large boxes-including wardrobe boxes to California from Texas!!! UPS?!?

4. Because they were a day late, we were afraid they would not do the pack up, so we incurred additional expenses because we ended up packing the boxes ourselves. They offered a $200 credit, but it costs us more than that for boxes/packing supplies/etc-not to mention how about MY LABOR?

5. Another mistake they made was regarding the fuel surcharge. We were quoted a 10% surcharge and they said "oops that was a mistake-it is actually 13%." They expected us to be ok with this extra charge too!

6. We obviously asked for a discount from this outrageous price and after much back and forth trying to negotiate the price with Sam, a female customer service rep from Royal Palm stated to us specifically and I quote "it looks like we are not going to be able to move you. its too expensive for us and too expensive for you". Her words exactly. NOW THEY WILL NOT GIVE US OUR $1,200 DEPOSIT BACK-it was THEIR CHOICE TO WALK AWAY.

Certainly a HUGE bait and switch. Steve V and Royal Palm were almost impossible to get ahold of before the move and told us so many lies-hard to even remember them all. STAY FAR FAR FAR AWAY FROM THIS COMPANY!

So now we are renting a UHAUL and driving to California ourselves with the help of local muscle to pack and unpack the truck.

Move size: 2 Bedroom Home Service cost: $3195

Edward and the rest of the moving staff handled my transfer with ease and professionalism. Unfortunately, circumstances at home required my departure immediately, but they were understanding. The video survey and estimate were completed the following day after I called, and I'm happy that I decided to use their packing service in addition to the move. They arrived on time, were kind, and fulfilled all of my requests without me having to ask many times. I appreciate it.

Move size: 2 Bedroom Home Service cost: $3347

What a relief to know that Royal Palm Executive Interstate Movers is available to assist with our move. The Roman crew as a whole did a great job. The moving business frequently makes mistakes because of outside factors like traffic, temperature, elevator use, etc. In spite of this, they remained upbeat and eventually succeeded. You can be sure that any problems that arise during the transfer will be fixed. Their rates were reasonable, and they provided me with excellent support during my most recent move. Everyone should go view it because it is simply amazing.

Move size: 2 Bedroom Home Service cost: $4765