Removals Centre

Absolute cowboys, treat your furniture like trash. They dropped a dining table, damaged it and said I could claim through their insurance. I asked them to start the claim. They do not respond, I don't even think that they have insurance. They subcontract. I have now needed to go through the small claims court. I gave them the benefit of the doubt to get this sorted and they haven't. Will never use again, and will make sure all other potential customers are warned through reviews.

Service cost: £800

Hurrendous experience.
Took the company 14 hours to move my partner and I from a 3 bed terrace to a 3 bed detached - To give an idea of content, we do not have clutter, have no children, and have 2 bedrooms worth of furniture, one of which is an office, a lounge, dining room and kitchen.
The walls following removal looked like our furniture had been pasted down them, and some expensive items of furniture are now damaged. The removal men went for lunch for an hour and a half, leaving us waiting at the next house thinking they’d driven off with all our belongings. I had to threaten to call the police to get a response from Jason.

The van wasn’t big enough, 2 men wasn’t enough for some of the heavy furniture, and a 14 hour removal just isn’t acceptable. Having complained, Jason blames us for our “heavy furniture and army gear (2 rucksacks)”. Moving heavy furniture is surely their job as removal men.

DO NOT USE!

Service cost: £495

Jason and his team at the Removal Centre, completely took the stress out of moving. Jason undertook the quote over the phone, meaning I didn't have to take time off work.

His team of two that he sent me had me out of my old place by 9.30am and all unpacked in my new place by 12.00pm, they were machines! Nothing got damaged and they were so respectful of my new home that had been freshly painted, no damage to the paintwork.

They took my bed apart and reassembled it and also plumbed in my washing machine. They went above and beyond their job.

I highly recommend this company.

Service cost: £505

We were in-between moves so we were renting in Henley until
our new house was ready. Due to this we put most of our items in storage. As this was only temporary (4 months) we needed access to the items in the unit easily.

The moving team were efficient at emptying the house,
however they did leave a roll of carpet in the loft and a reasonably heavy safe which was troublesome to get down (My wife is pregnant so it had to be a one-man job!). When we met them at the storage place, they commented that they
did not think our space would be big enough. It was 75sqft, which we'd been assured by the storage company would be enough for a 3 bedroom house. We had a 2 bed, so this seemed like plenty of space. The removal team encouraged us to
leave them to it and they said they would call us if they couldn't fit everything. We told them to prioritise the furniture (1 king mattress, a broken down king bed, a long roll of carpet and some dining room chairs) and left them to it.

A couple of hours later I got a call to say that there were
a couple of boxes left over that they couldn't fit. I drove down
and there were 3 dining room chairs and about 7 boxes left. I explained that I wouldn't be able to fit them in my car and asked if they could drive the items in their van to my house (500 yards away) and jokingly said I'd buy them a beer. They agreed and followed me up the road. When we got there I said they
could leave the items outside my house and I would load it. They then asked for the beer I promised them. After explaining I didn't have any, they asked for the cash instead, I asked if they were serious (especially as we'd paid for their time until late that evening) and they said yes, citing the fact that it was their time we were spending. I gave them £10 and they left.

We went down the next day to check how they had packed the
unit, in case we could pack it more efficiently. See first photo for our first sight of the unit. *That* is our £1200 mattress (bought for my wife's bad back) concertinaed and wedged in. Behind it was a rather expensive roll of carpet folded over (leaving a crease). I immediately called the removals centre to talk to
the agent that dealt with our move (Jason) but I was told he was off ill and someone would call me back that day. I was not called back. I emailed when I got home to express my concern and say that we tried to remove the mattress but it was too heavy for me to move alone and squeezing it out would most likely damage it more. Knowing this would then make me liable for the damage, I asked in my email for a team to come remove these items so we could repack it. After a couple of days wait, the centre's complaints team got back to me and after some emails back and forth, finally explained that as the unit was too small, this was our fault. I have accepted that the unit was too small, however I did not expect to have to explain to professional movers why it is not acceptable to concertina a mattress or bend a carpet over. There was obviously enough space length-ways to fit these items in.

After the complaints department insultingly offered to tell
sales to get in contact with me to quote on removing the items from storage(!!), I decided that the longer the mattress is in there, the more likely it is to be damaged. We went down and with the help of my brother in law and my sister in law, we managed to get the mattress and some of the bigger
items out. Upon emptying boxes, one box marked fragile which was resting half on one box and half on another dropped, shattering a crystal vase (see image). There was boot marks on the bookshelf where it had been kicked into place and an edge that had snapped off wasn't in the container (meaning it had been thrown away). Without this, we are unable to repair it.

We paid for a removal service, at the very least I would expect
this to mean we get items moved and not damaged. We didn't even get this level of service. Avoid this business, pay the premium and go for a company that cares.

Emails are available for those who want them.

Service cost: £300

An enormous thank you to Jason and the team. Flexible and accommodating to the end which was just what I needed being a busy hospital doctor. The removal men arrived early and efficiently packed and sorted everything. Everything was packed with care and nothing was broken. Team helped to move everything into new property just where I wanted it. The team really took the stress out of the day and I cannot thank them enough. I would thoroughly recommend them to friends and family. Fabulous service.

Service cost: £707

I have now used Removals Centre for twice, having gone back to them following the initial very positive experience. They provided a very competitive quote in both instances, and the service, from start to finish, was excellent! Thomas was fantastic throughout, a great communicator, friendly, quick, efficient and confirming all details so everything was clear and professional. The removals men in each instance were great too, arriving ahead of schedule, polite, careful with my belongings, and neat and quick. I highly recommend them.

Service cost: £1200

We have recently moved house and The Removal Centre were fantastic from start to finish. Thomas was informative, polite, flexible and very patient when we couldn't confirm a removal date for several weeks. When we had to change it at short notice, he made sure that all our requirements were still met on the revised date.

On the day of the move, my husband said that the 3 man team arrived punctually and worked like Trojans to ensure our belongings were carefully loaded, transported and unloaded. The team were fantastic and there was no fuss - my husband says he couldn't have asked more from them.

Overall, The Removal Centre took the stress out of what is well known to be a stressful time - all at a very fair price and with our needs at the forefront of their business.

Thank you so much Thomas and all the team, we highly recommend you as a removals company to go to.

Service cost: £650