ReloUK

If I could give no stars I would. We had the worst experience with these charlatans right from the packing day to my stuff arriving damaged and almost 5 months later. Rude and aggressive staff. Use third party packing teams who (told us) are paid quite poorly- so no care and attention to your goods. Put a couch through our wall, destroyed our day bed, broke and then packed broken glass. Ran out of packing goods on the day - meant we had to run out and buy ourselves. Original quote quadrupled after they had our goods. It was just a horrendous experience from start to finish where we felt powerless and our goods were held to ransom. Precious and sentimental things ruined or smashed due to incompetence that happened before the goods even go on the container. Avoid at all costs

Move size: 2 Bedroom Home Service cost: £8643

I highly advise against using this company. My previous experience with them warranted a 5-star review on ReloUK a few years ago, but my recent encounter has been nothing short of a disaster. I entrusted them with the task of shipping two containers, which have yet to be delivered, and their lack of ownership and accountability has been appalling. In fact, I have now involved my solicitors to handle the situation due to their sheer incompetence.

One of my main grievances stems from ReloUK's failure to inquire about permits until after the shipment was loaded onto the vessel. When I raised this concern via email on July 17, 2023, their representative assured me that everything was in order. However, it was on the day of loading that I discovered the need for import permits. We promptly applied for these permits, which were eventually granted, but not without incurring additional expenses and inconveniences due to ReloUK's oversight. It is important to note that the Charity in question does indeed have Charitable status, so it is misleading for them to state otherwise. The issue lies in their failure to request the necessary import permits, which resulted in us having to bear the costs and delays.

Furthermore, ReloUK has also lost one of my personal items from a previous shipment earlier this year. Despite my repeated requests for an update, they have blatantly ignored me. My solicitors have already reached out to them today regarding this matter. Their response, or lack thereof, speaks volumes about their integrity and the way they treat their clients. I have confirmation emails to substantiate my claims, and I will make them available for consumers to form their own opinions on who is at fault.

I kindly request that ReloUK share any email correspondence they may have sent me after July 17, 2023, specifically inquiring about permits. The only time such a request was made was after the container had already been loaded onto the vessel. This lack of foresight and disregard for proper procedures is simply unacceptable.

In conclusion, I strongly caution individuals against entrusting their belongings to this company. Their actions, or lack thereof, speak volumes about their professionalism and commitment to customer satisfaction. It is evident that they prioritize their own interests over those of their clients. Please think twice before considering ReloUK for any shipping needs.

On a separate note, I must mention that the team responsible for physically loading the goods has always been great. They have shown professionalism and dedication in their work. The issue at hand primarily stems from the leadership and management of ReloUK. It is their lack of oversight, accountability, and failure to address customer concerns that has marred my experience with the company. It is disheartening that such a capable team on the ground is let down by their superiors. This further emphasizes the need for potential customers to exercise caution when dealing with this company.

Move size: Office Move Service cost: £18000

I used this company over a year ago and am still waiting for my claim to process. The setup is that the marine transit insurance is based in Hong Kong and they do belong to any organisation that you can work through in the UK that supports the client. So I have now had to resort to using a firm of lawyers in Hong Kong as the Claim processor just ignores anyone from another country as they have no power to enforce the rip off practice they use. They offered 4kGBP on a claim of approx. 28kGBP..because they think we have no option but to accept. What a rip off setup this company uses. Plus they promise EXPORT packing and deliver rubbish packing. They also do not supply you with the appropriate terms and conditions. I was warned by other freight companies and should have listened. But I will never give fighting them and will make it my mission to continue to alert people for as long as this company exists.

Move size: 4 Bedroom Home Service cost: £10000

DO NOT SIGN ANY DOCUMENTS BEFORE YOU MAKE SURE ALL THE ITEMS HAVE BEEN DELIVERED. Ordered reoluk for shipping items from US to UK. Before delivery I confirmed with the office that I do not need to reserve parking space, since "only a small van would be comning". The driver came in a large truck and demanded parking space. When I explained his office told me not to, he said "they do not know what they are doing back at the office" and continued to demand parking space in rude and condescending way "How am I supposed to park my truck here? Do you want I give you my keys and you will try to park it?" and so on. Luckily there was an opening. He then delivered all the items into a small room (approx 25 large boxes) and immeditely requested that I sign that nothing is lost or broken. When I pointed out that I cannot check that in 1 minute he again became very angry saying "you are the only person creating troubles for me" and "I never lose anything". I signed the document (which was a mistake) stipulating that the driver did not let me check items presence. Naturally, several expensive items were broken and he lost an extremely expensive one. I then called the office four times in a span of 2 months to ask to look for it. Every time I was assured by the operator (every time a different one) that they will look for it and relouk will get back to me. They never did. Instead every time the new operator had no indication that the item was lost and they should be looking for it. Every new operator gave an excuse, "you spoke to someone else, who since then has moved on" (so four operators have told me that three previous operators, who promised to find the item didn't actually initiate a search and just quit). It is obvious for me, that no attempt was ever made to look for my item and every operator just lied. Bottom line: do not use this company. Unprofessional and irresponsible. If you do end up using them, tell them you will only sign the document that your items have been delivered once you are given several hours to check their presence. PS: a nice touch was that the driver DEMANDED that I write him a good review on the spot (on a piece of paper). Yes it was the same driver, who was rude, blamed me for the lack of his collegues planning of parking and did not let me check the delivery of my items.

Move size: 2 Bedroom Home Service cost: £5000

I’m pleased to say that all of my items that were shipped from the UK to Canada arrived safely. From the outset I have been very impressed with how the entire shipping process has been handled.

Quotes re cost were very accurate and on the day of collection I was genuinely delighted to see how much care and attention was given to my move.

When the items were collected and held before going on the ship I was given regular updates as to when my items should leave the country.

Once the shipping container arrived in Canada the Canadian shipping company contacted me and remained in regular contact as to what needs to happen re Customs and delivery.

Due to the distance I live from Toronto ( 400km) the shipping company kindly transported my items to Windsor Ontario which is only 20 minutes away. They used their sister company who came with me to Customs for clearance and then delivered the shipping items later that morning. All in all I was very pleased with the whole process. A note for people expecting the whole process to happen quickly they need to expect things could well take3-4-5 months from door to door.

Move size: Studio flat Service cost: £2300