Relocate Removal Company Limited

We paid for a two-day move, but, on the day, the team insisted completing in one day, so we had to rearrange work to cater for them. To rush the job, they wanted to move all of our belongings into the garage of our new house rather than into designated rooms, and they argued when we told them no. Several items of furniture were damaged, and the process for making a claim is very time-consuming (you have to send photos and quotes for repair by post). Our bannister was damaged as witnessed by my husband, but the team denied this and claimed it was damaged before the move. Team were rude on the day - rolling their eyes and tutting when we were checking the house prior to signing the forms (because they wanted to get going quickly). Team arrived with no tools so had to borrow ours (which had to be unpacked), and they refused to move items to the garden shed as they had not brought floor covers with them. They are very persistent in demanding all money before completing the job but mysteriously difficult to get hold of when you want to complain (one week - no reply). All in all, they made the process of moving very difficult, and I would recommend you steer well clear!

Move size: 4 Bedroom Home Service cost: £1900

Wonderful, stress free move by nice, homely people, looking out for my best interests and reasonably priced. Out of all of the Removal Companies, I called, they were the nicest at the first point of contact. I felt confident, from that point on that I was with the right Firm and I was. I had to book removals only 2 weeks before and left much to chance in relation to Lorry size. Most other removal Firms, I spoke to needed a list of everything, which seemed an impossible task. I found most couldn't be bothered at my attempts to tell them everything to be be removed and the ones that were polite made it all seem like a huge and very expensive job. Relocate Removals were a breath of fresh, estimating my load to fit in with their Luton van. After I'd finished my packing, I estimated that not everything would fit in a Luton and just 2 days before, I called for a larger lorry.  This was quickly resolved for me with the extra payment which was still very reasonable being made over the phone. Thank goodness for Relocate Removals for my move.

Service cost: £560

My move from Barking to Dagenham in October 2013 went very smoothly thanks to the hard work and expertise of the three enterprising young men who were friendly, polite and quick thinking. From the outset nothing was too much trouble and although inspite of some traffic problems which were beyond their control, not a moment was wasted, ensuring that I was able to keep to my schedule with no difficulty whatsoever. There were some awkward moments when certain items like my piano and heavy metal desk which could not be taken through the front door - were immediately brought in through the rear of the property which was quite a distance. The way the porch doors were positioned presented limited access but this was easily resolved by the young men adjusting the doors. The young men were full of fun which made the whole move a lot less stressful and their humour was quite entertaining! From the company's handling of the initial telephone enquiry by my mother to the swift unloading of my home contents at my new address, I was most impressed with their professionalism throughout. .

Service cost: £550

Would not recomend this company,Three very embaressed men turned up on the morning of the move with a luton style van, when I said that it was to small they agreed and said that they would do two trips not pleased with that my husband went to speak to Bill who was rude and was told that he was let down with a lorry and he would pack our belongings in a container in his yard. The men got on with the packing (must say very nice and polite). About Two hours later a large lorry turned up half empty with someone elses belongings on and packed some of our furniture onto it saying that this lorry was supposed to be for us and the other one for them. Unbeen known to me the driver of the large lorry said to my husband would it be alright if he dropped our garden belongings off at the new property on the drive of which he said that would be ok. On the way to the new property I got a phone call from my daughter to say that our belongings which consisted of a freezer, electricals and other valubles were on the drive and it was raining, my daughter said to the removal men that were sitting in the small lorry reading newspapers that they should do something as all the furniture was getting very wet. One of the men said they did not have anything to put over it and asked her if she had some sheets to put over the electricals which she did. I feel that they took my money and did not care. DO NOT USE THIS COMPANY.

Service cost: £806

I would like to thank Relocate Removal Co Ltd for the friendly efficient manor they carried out our move. No breakages, they looked after our belonging like they were their own. We could not have asked for more. They were on time. They were very friendly. They introduced themselves on a first name basis Ben & Tony. They were very organised & put us at easy straight away. We were very stressed leading up to the move but we need not have bothered everything was in hand. Thanks again Relocate. I would certainly recommed you to anyone! Kindest regards Mr & Mrs O'Shea.                                               .

Service cost: £924

I'll keep this short. I was quoted a price for my removal, my removal being a 3 bed house, there was quite a bit to move and the company knew this. The day of the moves arrives and shock horror they send a small Luton van. Now here is where the con comes in. Your back is up against the wall and you have no alternative. The owner of Relocate removals call you and says there is nothing he can do. Bill the unprofessional con artist then suggest getting another vehicle at additional cost to you. You have no other choice but to agree. So your reasonable removal costs are now almost doubled. If you are unfortunate and can't stump up the money extra money, you're stuffed!
So in a nut shell these Essex wide boys will have you over in one way or another. Do not be seduced by their leaflets they drop around to every house displaying a sale board. Do not use them!
They will send removal men who claim to also be victims of their boss and will side with you as part of the act. I fell for it out of desperation. You can't blame the removal guys as the rot starts with the director of Locate Removals.
Check reviews before using any removal company.

Hope this helps someone out there. I just now hope after they read my review, this firm don't send some one round to break my legs.

Service cost: £850

Relocate Removals were great.  Dealings with the office before removal could not be faulted.  The removal van turned up on time (in fact, a few minutes early) and, on a day with temperatures of 27 degrees, the men worked quickly, efficiently and with good humour and thoughtfulness.  All items were packed without problems and no item was broken on arrival.  Parking at the new address was not easy but they managed, somewhow, to manouver the van so that they could unpack without too much trouble. I would not hesitate to recommend this company.

Service cost: £810