Prime Moving

We had an AWESOME experience with Prime Moving. They absolutely went above and beyond with the service they have provided. The staff was friendly, helpful and informative from our planned long distance move. We'll be moving to a high rise condominium as well and they understood our concern of the logistics. The movers were so great that they even repacked our mattress that we brought. We received our packages intact (they didn't break or scratch anything). We will absolutely recommend them and we're grateful for their services.

Move size: 1 Bedroom Flat Service cost: $3500

Terrible. The worst! I’ve moved several times in the past decade and while it’s always stressful — this company was the worst! They stole several items and then claimed they were never included in the inventory, after I personally had them wrap and notate the items.

Long story short — they are crooks.

You MIGHT get your items (including a brand new dining table, giant mirror and heavy wooden bookshelf) or… they may decide to take them from you.

Either way — they were rude, incompetent, & ultimately thieves.

Headed into a law suit to force adequate compensation for the items they stole.

Move size: 1 Bedroom Flat Service cost: $10000

I am grateful I had door to door service to move my motorcycle from Hawai'i to the mainland. Was it pricey? Absolutely, but you are getting door to door, and when you can nail them down to come, they handle it. Not to mention my motorcycle would be going to San Diego, and my destination was the north bay area. I did not get my moving blanket or motorcycle cover I left on the bike, but my bike is intact, which is huge for me. The estimate fordelivery was four weeks, but I received it in three, awesome. The guys who came to drop my bike off were so personable. They took great care in removing my bike from the crate it was in, and we're very pleasant guys to work with. This process for me was ideal, because I needed peace of mind, and PRIME MOVING delivered for me. I would use this company again for the results I received. Much Aloha Guys??

Service cost: $3500

*****. Beware of their scams. *****

They promise you one thing and change prices and terms. They sell you a full blown service and then surcharge you over details buried in the contract.

We were suppose to have 30 day storage after the goods arrived since we travel a lot. They told us it was covered but ends up they are counting in transit time as storage as well!!!

Stay away from these scammers.

They also go by several other moving company names. Total racket!!!

Craig S

Move size: 2 Bedroom Home Service cost: $8500

Overall, my experience with Prime Moving, during my relocation from Hawaii to the mainland, was very positive. From the initial sales contact with John, the coordination and follow up from Joshua and even my billing questions with Ana, all responses were done quickly and professionally. Super friendly and helpful.

Be mindful of providing exact details and dimensions, because that initial quote for cubes can be exceeded very quickly and inflate your moving costs. This seems to be the norm though within the shipping process.

My items arrived within the time frame "promised", everything intact and no damage.

I would recommend Prime and would use them to move back to the islands.

Move size: 2 Bedroom Home Service cost: $3700

Prime Moving was great from the start. I got a quick response from Leo as soon as I asked for a quote. He was straight forward with the estimate and I did not hesitate to pick Prime since the quote given was fair. At the day of shipping my belongings they were quick and on time. They did a full inventory of my items and took pictures of them as well. The day of delivery went well. Very quick and no damages to my belongings. Some boxes look beaten up but I expected to see that. In all my experience with Prime was excellent. Leo and Joshua were responsive whenever I had questions. Would use again for my future moves if needed.

Move size: 1 Bedroom Flat Service cost: $1300