Average service price

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£ 749
Local move average
25% less than market avg.
£ 1165
Long Distance move average
27% less than market avg.
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Review summary

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3.7
242 reviews

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Shampa Dutta
Jun 19, 2018
Long-distance move from Watford, Hertfordshire to London, Greater London

Stole my very precious collection.

We used this company for our move over a year ago but there is not a single day gone pass when I not think that it is our so bad luck that we used this company. We relied on them and used the complete package of packing and moving. Because we were living in our old address for 17 years and because we are old couple , over the years we collected lot of things. One of my very precious collection was old coins, 1st day covers, 2012 Olympic coins and stamps etc etc. Also I always liked costume jewellery I had lot of that from various places I visited over the years. Because we had so many boxes to open once we moved and because we are in our 70s ,and also we moved to a smaller place we were taking it easy to open the boxes. Finally after 2-3 months when we were coming to an end to emptied the boxes then only we realized they have very cleverly taken my collection of coins etc , which I put in a case and my jewellery , which they packed and took. My collection were really priceless and I think their team of people are not to be relied upon. They can steal things because they know eople will not open their boxes straight away to check if everything is there. So be aware do not use this company.

Service cost: £2000

Frank
Dec 02, 2013
Long-distance move from Bristol, Bristol to London, Greater London

Great team.

 Moved house from Bristol to london about a month ago
Took me long to reply due to being on holiday
 And m husband like to thank the whole team at otex for the outstanding worl your crew did in moving us and making our move so smooth. Great service was provided from the ontial enquiry we made and great communication till the move day.
Would highly recommend your company to family and ffriends
Regards.

Service cost: £1360

Official company response

We appreciate your positive feedback towards the services

kindest regards.

Phillip Turner
Feb 06, 2016

Use Otex International at your peril.

We hired Otex to move us from Surrey to Northamptonshire in November last year and although the initial site survey and quotation process was conducted very professionally, alarm bells should have rung when I had to chase the quote 3 times. Despite this, as everything else had seemed very professional, we proceeded with confirming our booking; WHAT A HUGE MISTAKE!!

On the packing day, they did not turn up until late morning and had insufficient boxes and van space and left mid afternoon with less than one room packed. The packing standards as we later found out were appalling.

We were supposed to be moved by midday the following day and they still had not arrived by 9am to continue packing. They did arrive later in the morning with additional personnel and packing materials and van space, but had to rush to complete the job. Our valued items and possessions were treated terribly; TVs left on the tarmac outside, CDs and DVDs thrown into boxes, even a chip fryer with oil still in was just packed into a box! No common sense was used at all.

None of the staff wore uniforms as it says on the web site, the Vans were shabby and dirty and no coverings were used on our sofas except old blankets, certainly no proper plastic sofa covers were used.

They initially refused to move items out of the loft, siting Health and Safety reasons, despite the surveyor knowing full well that this was to be included and it was never mentioned this would be an issue.

On arrival at the new property, the items were unpacked in a speedy manner, however, we immediately found a steam cleaner and large cabinet had been badly damaged. Over the coming days we reported these damages and our dissatisfaction at the level of service.

It transpires that we had signed documentation which we were told was required in case the vans were stopped by the police, which also contained a performance questionnaire, which we refused to complete until the job was finished. We later found out this has been fraudulently completed by the removal team. In the pursuing days, we also came to finds out that over £200 in foreign currency had also been misappropriated.

We have been in constant communication with Otex about our issues and complaints, but they have completely washed their hands of the issue and have never apologised or shown any concern for our anguish, nor have they recompensed us 1 penny for the broken items.

We have found the company to be discourteous, unresponsive (taking days to answer each email), untruthful, untrustworthy and wholly unreliable. I am not saying that all their removal personnel are the same calibre, but certainly one or more also err on the side of theft. Other reviewers of the company have had similar experiences if you search the internet.

Please, please DO NOT USE this company. I would hate for anyone else to go through the same stress we went through. It is a stressful enough time moving in itself, without this being compounded and made much worse by the removal company.

I have copious email exchanges with the company which details exactly what I have mentioned in summary above, and have no hesitation in leaving this damming review.

Service cost: £1800

Thumbnail photo by Phillip Turner of Otex-International Second thumbnail photo by Phillip Turner of Otex-International
Chrisandlynne
Aug 28, 2013
Long-distance move from Reading, Berkshire to Cardiff, South Glamorgan

Be Warned..

Using this company has left us with a VERY bitter taste in the mouth. We are missing items of valuable jewellery and DIY equipment. We have quite a few breakages too. When we approached the company in the desperate bid to see if any of the removal men may have recollected seeing the jewellery, they treated us with complete rudeness and told us they would not be willing to help in any way whatsoever. We did not accuse them of anything and the hostility was uncalled for and unpleasant.They then refused to send us an insurance claim form for the damage and breakages, yet they claim to have third party insurance. Really?Their website is very impressive but try and find a contact address. We have reported the events to the police and trading standards. Otex were equally unhelpful to the police and we have all reached the view that the company is an extremely dodgy outfit indeed - most likely paying cash in hand to people who would be untraceable (guess for yourself). The police are very suspicious of them and the company's representatives' aggressive reaction to us, plus their complete lack of care, should be a warning to stay well clear of these people - despite their slick website claims.

Service cost: £1600

Official company response

It is sad to see that you are putting your own negligence and careless aside and blaming us and accusing our company and putting our reputation on stake. You have clearly accepted to it in your email received on 01/07/2013 “It is with great regret we have to inform you that several pieces of jewelry appear to have gone missing during our move. The jewelry was in a safe in the upstairs front office of our house. We did not have time to lock the safe before your removal men packed it.“ We do have the completion job sheets where you have reviewed our service nothing less than excellent, which conflicts very much with your reviews here. We have been in continuous liaison with yourselves and the relevant bodies since you have reported the case, despite the fact we are not liable to any of this. It is clearly stated in our terms & conditions section 5, the items not to be submitted for removal and storage. These T&Cs were sent to you prior to move, which you have accepted by booking the job and you also signed those T&Cs before stating the removal job on the day of the move.

Sadaf Ali
Feb 01, 2014
Long-distance move from Reading, Berkshire to London, Greater London

Good service.

Otex moved me from reading to london last week and It is very stressful to move but chaps made it easy.I was comfortable with them. They arrived on time and they worked very hard they pack every item professionaly.I think this review is because of all their hard work efforts to make my move easy and Atif much appreciate your help  and all your team.well done
Thank you guys .

Service cost: £540

Official company response

You are very welcome and hope you are settling well in your new property
regards.

Stuart Sharp
Mar 02, 2013
Long-distance move from London, Greater London to London, Greater London

Impressed.

For the price this was excellent value. The team were fast and professional. We had a sweat and a bit of a wait for the keys for the new house and whilst they were asking for updates they did not complain and got on with the job with no fuss when we got our hands on the keys. The only criticism would be the van used was packed to the rafters and we had to transport a couple of tv's oursleves, but no big deal. I would recommend but ensure the survey is conducted thoroughly.

Service cost: £495

Official company response

Many Thanks Mr Sharp.

Anderson
Mar 12, 2013
Long-distance move from London, Greater London to London, Greater London

Would use them again.

Will use otex again and again if ever moved again,the guys did a wonderfully job on the day. Early start was requested which was handle very well, few small mistakes but not worth giving details. Over all a great service ,very satisfied. Also the gentle man visited our property was a great help during the whole  Moving process. kept us informed very well From start.very honest guy.

Service cost: £995

Official company response

Otex Removals like to thank you for sharing your move expericne
kind regards.

Mrs Imran
Mar 17, 2013
Long-distance move from London, Greater London to London, Greater London

A great experience!

My move with Otex removals was smooth and efficient. Their price quote of£270 was reasonable since we didn't have far to go go and were only moving select items. the movers were very careful with the furniture as requested and were courteous and friendly.
They arrived early and had a list with them so there was no confusion about what needed moving.
They had a clear plan of action and stuck to it.
I would not hesitate in recommending Otex removals to friends and family.

Service cost: £270

Official company response

Thank you Mrs Imran, we wish all the best in your new property
regards
Otex Removals.

Mr Kalis
Mar 26, 2013
Long-distance move from London, Greater London to London, Greater London

One you can trust.

Using otex removals for our house move was a great experince. Mr bhatti was extermely helpful and honest with his company .they were not the cheapest but we took mr bhatti advice . The  moving  crew did a wonderfull job over the whole moving process. Also  few boxes were delivered in advance which helped us a great deal. Really happy with the overall managment of the job. Would use again if required.
Thank you.

Service cost: £985

Official company response

Many thanks for sharing your move experince with our company
regards.

Phil Roper
Mar 26, 2013
Long-distance move from London, Greater London to Southampton, Hampshire

House move.

Very impressed with Otex! Due to various factors I had to rearrange my move date 6 times but it was never a problem. On move day the guys were early, which was fine, and talk about go-go-go. 2 hours and they were fully loaded, driving down the road! Really fast at the drop off too. Helpful, polite moving team. No damage, not even a broken glass, and a very competitive price. I am pleased to highly recommend this Company!

Service cost: £600

Official company response

Thank you Mr Roper.

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Company Info

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Otex-International has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 32a Stanley Street Kinning Park, London, but removals usually cover a much larger area.

Is Otex-International a registered company?

There are no regulations or any required licences for removal companies that operate in the UK; however, if you want to avoid potential issues, check whether the firm you have chosen is registered as a legal business. Verify Companies House records of Otex-International here and make sure the removal company is in good standing.

Another way to select a reliable moving company is through ratings and reviews. Read consumer reviews and testimonials of Otex-International here.

How to check if Otex-International is trustworthy?

For extra peace of mind when hiring Otex-International you may want to find one which is a member of one of the Removal industry trade associations or trade bodies. These organizations have certain standards of operation which members must adhere to. Here is a list of some of them:

  • BAR – British Association Of Removers
  • NGRS – National Guild Of Removers And Storers
  • AIM – Association Of Independent Movers
  • SSA – The Self-Storage Association Of UK And Europe
  • FEDEMAC – Federation Of European Moving Association
  • FIDI – The International Federation Of International Movers
  • RHA – Road Haulage Association
  • BSI – British Standards Institute
  • RoSPA – Royal Society For The Prevention Of Accidents

Our article on 'Home Removal Industry Associations And Trade Bodies' provides more detailed information on how to do your research.

What is Otex-International cost for local moves?

We have calculated an approximate local moving market average price from 209 reviews of people moving within Greater London to be £998.

From 121 local reviews for Otex-International, we have calculated an average moving cost of £749 for local moves.

This could mean that Otex-International is cheaper with about 25% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is Otex-International cost for long distance moves?

From 941 reviews of people moving long ditance, we concluded that the market average costs are around £1600 when moving long-distance.

For Otex-International, we estimate that their average long-distance moving costs will be around £1165, based on 72 long distance moving reviews.

This could mean that long-distance moving services costs of Otex-International for moving between states is cheaper with about 27% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Otex-International. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the removals themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Otex-International - a professional company located in 32a Stanley Street Kinning Park, London. Discover London, Greater London moving companies.

*RemovalReviews may not be affiliated with Otex-International and the estimates may be provided from other professional movers in our network.

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