Ois Removals Ltd

Last week I moved home within London. I’d asked some friends who had also recently moved and Ois Removals was recommended by them. They were extremely easy to deal with before the move and answered all my questions effectively and provided a full detailed breakdown of the costs and what was included in the service. I included backing and removals. The team arrived the day before the move to pack up my old property. The team was extremely friendly, polite and well organised. We just left them to it. The again on the moving day the team and two vans arrived on time and began the process of moving everything out. Again they were really helpful and made a stressful event go very smoothly. They didn’t stop working. As soon as we arrived at the new property they were up and unpacking the boxes and even made up the beds and some of the furniture which we had taken down at the previous property. Helping with the washing machine connection was also not a problem. I would highly recommend the company and will use again in years to come.

Service cost: £1200

This review comes 1.5 years after I had the last unfortunate experience with this company. Firstly I will start by saing that I used this company 3-4 times and the first three times there were no issues apart from the usual muddle with Oisin (the owner) and miscommunication; late or no responses to emails and wrong number of boxes delivered, items not wrapped as I ask because he forgot to request it. I came back so many times because the removal team he uses were superb (especially the Portuguese guys). The third time I moved I gave this company a bunch of stuff to store for me and then when they redelivered it all during my 4th move I then found out that several boxes went missing. I found out later that about 2 boxes went missing from storage and 2 boxes went missing from point A to B in the final move. Thankfully none of this stuff was worth much however Oisin the owner of the company basically accused me of lying and abused me over the phone and never once apologised. He was well aware that I was having to move because of extremely ill health and had to sell my place and he could have handled it better. He even had the nerve to then accuse me of paying £20 less what I should have for the final move (which I had paid) even after I'd spent £5000 with this company over the last few years and he lost some of my stuff! The guys he hires are great but I would NEVER deal with or recommend this company to anyone because Oisin is an absolutely horrible person who is unprofessional, can't communicate well, is rude and can't even follow simple instructions like what packaging materials to brng along. Avoid at all costs.

Service cost: £1000

My daughter has used OIS Removals several times for both removals and storage and has been very happy with their service. She recommended them to me. When booking removal from London to Eastbourne, costs and processes were explained then followed by email. I needed to change the date several times and this was no bother. After the booking I requested additional pick-ups and drop-offs and these were agreed to with friendliness and costs explained - and that there may not necessarily be additional costs. The removal team were a polite, friendly and happy group who got on the with the job quickly and the house was cleared much more quickly than I had anticipated. Even with additional addresses to go to the removal was completed ahead of time.

Service cost: £1440

Good service- hard working and approachable. All packaging was done the day before the move, and the move on the day was fine. Team were friendly and the quality of the packaging was good. One item was damaged slightly during the move (a set of cinema chairs) and the removal company paid for the repair without any problems. The cost was slightly over that quoted, as the total time it took for removal was a couple of hours longer than expected, but that was not because of a lack of hard work, just a lot of things to move from a small two bedroom flat. Overall good service and would recommend to others.

Service cost: £1100