Muscular Moving Men

Sadly, had a great experience in my first cross country move, and a terrible experience moving my 70 year old mother across the country. They damaged numerous items, and had a guy abandon the job halfway through. But most importantly, they did not complete the unpacking which we paid for, made us go back and forth for weeks by email (including sending many pictures of stacks of still packed boxes weeks after the move despite paying for unpacking and debris removal) and refused to refund us the $900. After spending $60k between two moves, they offered $250 because their driver “assured them they had done it”. Would not recommend

Move size: 1 Bedroom Flat Service cost: $18000

My utmost respect and thanks to Muscular Moving Men for their very professional and personable service during my recent move. As a woman of “a certain age,” faced with the daunting task of moving after 40 years, having the help of these wonderful guys, who were so courteous and fun, made an intimidating task so easy. Bravo to Angel, Mike, Felipe and Kenny for the super hero help, and to wonderful Madelyn who went above and beyond with her warm and caring support. Seriously, particularly if you are moving a parent or someone who is in need of extra support, do yourself a huge favor and hire Muscular Moving Men, they are truly the best. I'm thinking of inviting everyone for Christmas as they seem like family now.

Move size: 2 Bedroom Home Service cost: $2378

Theft theft theft

1st thing I was told : "move from California + small storage time + move in to AZ apartment is $8000 with coupon. $4000 deposit at booking and $4000 due on the day they drop off furniture as the truck leaves storage en route to drop off location". This sounds fair to me, they deliver everything I own in life back to me and get the remaining balance.

2nd thing I am told on moving day: "I pay $4000 on delivery day when they do the remaining work". All sounds good.

3rd thing I am told by a different person: 3 days after we did the move- they call "we need $2000 now because your stuff is in storage". My response: I need to speak to manager, this is not what I was told at sign up. They say ok someone will call.

4th!!!! nobody calls, I call 3 days later to follow up, they say no we don't need anything from you, I say ok, thanks. Then, later in the day I look at my bank statement, they randomly just pulled the 2nd payment, a full $4000 from my card (on file obviously) 3 days ago without my knowledge, permission, or signature. So I have paid for everything and I have no clue where my property is or when it is coming, or what condition its in. They pulled $4,000 from my account without my permission, knowledge, or signature.

The contract language doubles back a few times so they can take a different route if they feel like it. 1000$+ in missing electronics, hardware, and expensive gemstones were missing upon unpacking my boxes at home, its not inconceivable to lose a box, but these are items thieves like...and they would not have been all packed together....so probably pocketed, chipped dining room table, and broken nose on an urn lid shaped like a bird, a handmade art pottery urn from Santa Fe. Broken antique candle holder from grandmother passed away, I despise this company.

Move size: 2 Bedroom Home Service cost: $8000

We chose to hire professionals to move all of our possessions cross country to simplify our move with our 5 small children. Our move was estimated to take 4 hours. It took 8. Upon arrival the driver Mike was courteous and prompt, that’s the best thing I’ll have to say. The crew however was 2 hours late to start the move. We discussed marking items to be unloaded at the destination first as we would need them in our temporary housing. We positioned these items and marked them apart.

They broke for lunch 2 hours into the move and upon returning wreaked of marijuana, played music with explicit lyrics, and discussed after hours shenanigans all in front of our children. Their pace and efficiency was also gone after lunch. They moved haphazardly through the rooms, and twice confused the trash bags with labeled bags of things. Additionally they left the hardware of our master bedroom and another bedset behind. All of this in addition to the fact we had to corral our children around the house away from them for 8 hours rather than 4.

Upon arriving at our destination a cat ran out of the truck. We do not have a cat. We have a daughter with severe excezma who is allergic to cats. Yet the cat ran out of our stuff, the cat also pooped on our stuff. Yes pooped. The instructions to put the red tape items(the items we would need) to the side were discussed again. Yet no items were left to the side.

When we returned to the delivery location we discovered they had stacked everything against the back door, our custom Tempur-pedic mattress was not in the mattress bag or blanket as it should have been and was significantly ripped. Boxes marked Fragile were buried. Our flatscreen TV was the base of an ominous Jenga tower. Cat feces smears were found on at least 2 items. Our daughters hand painted desk and chair were broken. In attempting to find our safe we could see numerous other potentially damaged items based on location and weight of what was put on top of them.

The company was contacted immediately on the move out day regarding the unprofessional behavior and leave behinds, as well as at delivery of the cat issue. The driver confirmed the events as described by my husband both on the move out day and delivery day. We were told we would be reimbursed for damaged items and the claim would be left open till we moved to our permanent location. We have this in writing (email) and a note was put in our file. Due to the inability to access the items we had asked to be set aside we had to repurchase clothing and shoes for our 5 children, repurchase curriculum(we homeschool), and miscellaneous other items as well as just go without many things.

Fast forward 6 mos and as we are arranging to move to our final destination we reach out to determine how to submit for the damaged items. We are informed that they will not honor the previously stated resolution and that the employees we had previously dealt with are all gone. Given that we know already of $5,000 in damages after only looking at the outsides of the Jenga pile in our storage unit, I am exasperated and scared to discover how much more this company is going to cost us. Between paying for the move, buying new items for our temporary stay, replacing broken items, replacing/cleaning items with pet dander or cat scat, in addition to time and frustration we would have been better off to just leave our belongings behind and have started over than to use Muscular moving men.

Move size: 4+ Bedroom Home Service cost: $12500

What a joke. Their prices may have been SLIGHTLY lower but in hind sight I wish I would have went with a different company. I was told they could not move my TV's unless I rented boxes from them at $45 each. They didn't use the boxes and broke my 65 inch TV. I reached out to Victoria to make things right, another colossal failure. For another $200 I could have hired a company that would have done exactly what they said and wouldn't have had to shell out another $1,500 to buy a new TV. Moving is stressful enough, which is why you hire a moving company in the first place. Save yourself some money, time, trouble and extreme frustration and hire someone else...anyone else.

Move size: 2 Bedroom Home Service cost: $1200

Tyler originally quoted an amount which almost doubled when the job was complete, and they didn't bother to include my $75 deposit on the final bill. I asked all the right questions and was told the only way that the bill would increase is if they go over on time which they did by a half hour. I phoned David Popitan about this issue (GM) who came across as it is what it is! I also had to ask for a receipt that I received two months later. We recently moved to Arizona and were recommended to contact MMM&S, I wish we hadn't because it was a complete disappointment.

Move size: 3 Bedroom Home Service cost: $925

Definitely would HIGHLY DISCOURAGE anyone from using Muscular Moving Men. It was a pretty bad experience from start to finish. When scheduling the move, they gave me a quote and on moving day, I was told they had to add almost 75% onto the original quote because of the time it was going to take. I found this a little fishy considering Muscular Moving Men moved me and my stuff (the same stuff I still owned and was moviong again) just a year ago, so they had a full inventory of my things and still got the quote wrong. Classic bait and switch. Knowing from past moving experiences that things happen and things get damaged, I also paid for the full coverage insurance. On my quote, the insurance is listed as "FULL REPLACEMENT COVERAGE". Well, of course there were things that were damaged during the move, and they're serviceman deemed beyond repair. So when I submitted the claim for reimbursement, Victoria told me the insurance only covers the "depreciated value" of the belongings. That's not "FULL REPLACEMENT COVERAGE". That's a downright lie! She quoted the fine print, but who has time to read all of that when they ask you to sign 12 documents the morning of your move? They ruined a piece of fine art. And they offered me a "depreciated value" on my art. Who ever heard of a piece of art that depreciates?!? It's absurd, and it's a very poor way to do business and handle people's belongings. You can find much better movers, that won't lure you in with low prices only to gouge you on moving day, and that will actually reimburse you for damages that their employees caused. I'm entirely disappointed, and could not, in good conscience, recommend Muscular Moving Men to anyone.

Move size: 2 Bedroom Home Service cost: $4100

Who likes to move, let's be honest....moving stinks- however, Muscular Moving took the stress of my move away for me.

I had a last minute multi-day move and these guys were amazing.

I placed a quote request online and their sales team contacted me before I even exited from their web page.

The sales gentleman was my first point of contact, and was amazing, but then all the way to the drivers, the teams were wonderful.

I would 100% recommend this company, hands down, to anybody needing a company to help with their move.

Move size: 3 Bedroom Home Service cost: $3500