Moving Home Company

I had a very good service from Moving Home Company, London. My move was small, but logistically complicated, from Scotland. I have to admit that the Customer Service of "Moving Home" (out of 6 other companies) was the best - Lewis Rance. He listened to my needs, and accommodated my requests, giving me the best price possible.
The move itself was smooth, timing agreed, the crew (Yakub Zadran and Bruno Alves Lopes) - cheerful, polite and helpful. Operations department is reachable. What else one possibly need?
Highly recommend.
Elena.

Service cost: £500

Moving from France to the USA, we asked the Moving Home Company based in London to take care of our shipping, the pickup date was on july 22nd 2013, delivery early december ! they told us and confirmed that it would take between 6 to 8 weeks only! we therefore had to buy many items due to the delay many broken items,(expensive paintings, antiques, guitars, china..) stolen items, then they ask for two estimates on repair, these estimates cost money, communication wars very poor, they kept beating around the bush as far as giving explanations, and all in all, despite being very polite, they cheated us I would not recommend this company to anyone S. Douzal.

Service cost: €2340

It has just been a nightmare!! Don't trust this company, don't trust their saleforce. We had 24 boxes to send from France to San Francisco. They've been picked up in August 2013 (was scheduled for July and they've postponed several times) and delivered in January next year!! The boat left with 40 days late, the company said that there were some paperwork problem wioth other customers. Then, the boat was supposed to deliver our shipment in Oakland Harbor in California, but it actually went to NYC. The boxes have then been on a truck and it took 4 weeks to cross the US ! after having waited 5 weeks in NY. Everytime we were asking for some news, it was always the same message, don't wory, the shipment is on its way. The delivery team in San Francisco has been great but the boxes were all totally crashed, half opened for most of them. We had 4 bottles of wine broken mais many books damaged. Trust me, we have moved a lot internationnally and this never happenned! STAY AWAY from Moving Home Company!!

Service cost: €1000

We asked Home moving company to take care of our moving from France to the USA, delivery was extremely late, they advertised an estimate of 4 to 6 weeks for the delivery, it took over 4 months!
Stolen and broken items, they asked for invoices for the damages, which included expensive guitars, I sent the invoices when I was able to get them, and have not heard from them since. The only time they responded is when I wrote a review on this site, maybe they will this time again.
we had to buy clothes and replace items due to the late delivery. All in all they advertise for a service they cannot deliver. Very unsatisfactory and dishonest .

Service cost: £2000

Moved from Annecy, France to the UK. We had an appalling experience! They clearly use sub-contractors for everything which is why their service is so unpredictable (judging by the number of 1-star and 5-star ratings here). So fine if you get good sub-contractors, but if you don't, expect a world of pain.

The people who turned up to pack and load us were clearly inexperienced and broke a number of items. One of the men even told me this was the first time that he and his friend had ever done this type of work!

A couple of the men thought it was OK to smoke in our house without asking, including in our children's bedrooms where they left their cigarette ends on the floor!

We paid extra for certain pieces of furniture (dining table, etc) to be specially wrapped and treated with extra care. Every single one of these pieces of furniture was seriously damaged in some way. Two of them were beyond repair.

We also paid extra for their "insurance", but when I tried to claim, they argued with everything, even with the report provided by the furniture restoration expert they appointed!!
Eventually I called the insurance ombudsman cited in the insurance documents and within less than two weeks, they had adjudicated that The Moving Home Company was liable for the full amount of the claim.

Service cost: £10000

I arranged my move at fairly short notice, however I found the company to be extremely helpful and professional in the organisation of my move. Derek who did the packing was exceptional he was very professional and packed my belongings with care and kept me at ease due to the vast number of items to pack. The movers were extremely good and my entire belongings arrived at my new premises without any damage whatsoever. Cost wise the company did an exceptional job for the price they charged me and I wouldn't have any doubts whatsoever in recommending them. If and when I move again I will certainly use them again and would like to thank all members of staff for the great job they did.

Service cost: £450

Avoid this company at all costs, I recently moved using them. They understaffed the job taking longer than normal and leading to sloppy packing, meaning items were damaged. They also packed incorrectly - taking things they'd been asked to leave. And even sent the wrong kind of vehicle!

They even lost, or threw out, a box full of my stuff that was not designated as refuse. When contacted about this they simply deny everything and offer no compensation nor apology.

Their communication was shockingly poor throughout, I had to constantly phone them, they lied over and over about getting back to me.

Truly disgusting, awful company. Luckily I haven't yet noticed anything being stolen as some other users have mentioned.

Service cost: £1200

I ws absolutely disgusted with the service provided by moving home company. My requirements were a minimum of 4 people and 2 vans size 3.5 tonne. I repeatedly requested this and even the day before you confirmed this requirement. What evolved was a fiasco. Primarily the shambolic service stems from a lack of courtesy and respect for the customer. The first van turned up at 10.15 after I repeatedly chased. The number of people accompanying the van was 3 and not 4 as I requested. I phoned to understand where the second van was and was told it would arrive within the hour. When I phoned again about the location of the second van was told it would be there within another hour. At 11.30 The first van after arguing with your manager decided to leave. I was left flabbergasted with this action. I phone up to understand what was happening and was assuered another van would be there in 25 minutes. When I challenged this I was told it could be longer. At this point I had lost complete trust with moving company having been already lied to twice and already wasted half a day. ;.

Service cost: £950