MoveSafe Relocation

This was my first experience with a long distance move. I checked several companies and chose MoveSafe. The man who helped on the phone from Florida, was nice and I believed helpful as I had so many concerns and questions. He assured me that he would be there THROUGHOUT THE WHOLE MOVING EXPERIENCE! He also said I would be contacted by their main office in IL to verify all information. I had 12 bins all packed and ready to ship and the furniture was ready to go. The man in FL asked the size of the bins and I said they were not the small bins but definitely not the largest bins available. He recorded the size of the bins as medium size. PLEASE measure all bins and give specific sizes for all items and especially bins. Make sure the man in FL or whoever sets up the move gets the exact size of all boxes and bins. I was not experienced with this and was charged extra. When the movers came to pick up the items for the move, they said the bins were large and the price would change. Also, I repeated many times to the man on the initial phone call that there was an Ikea bed that was disassembled and told all the parts of the bed. I verified this again when I received a phone call from someone to go over the packing list. When the movers came, they charged extra for the

drawers that were part of the under-bed storage. I was initially quoted a price of $4487. But told if I signed on that day while on the phone, he would deduct $1000. So, the price would be $3487. Sounds good. I paid $1697 on the phone for the suggested down payment. When the movers arrived, looked at all items to be moved, the price went up $2300. The new price would be $5687. The bins and drawers were the main reason for the price change but there was fuel surcharges and a binding fee, whatever that is. I used my credit card to pay half of the final cost and a 10% fee added on for using the card. Then on delivery to final place, the charge would be $1995. They would accept cash or Zelle ONLY. But the guy in FL said they accept money orders. The movers said they don't accept money orders. I knew my son in the Army didn't use Zelle or would he have $2000 in cash to pay the second half of what was owed. They suggested I contact the main office so I could pay the entire bill before delivery so my son would not have to worry about payment. This is where the biggest problems occurred. The woman in the office was not helpful and told me that I could only pay with Zelle, which I don't have. So, I went to my bank, and they helped me get the Zelle app on my phone. (I'm not computer savvy nor do I have many apps on my phone.) When I called back to pay the bill, the woman told me I also needed a debit card associated with the checking acct. I don't have a debit card, nor do I use one. I was so aggravated, and I called the man in FL who set up the move and told him my issues. He transferred me back to IL and the same woman who was not nice. That was the ONLY conversation I had with the FL man the entire time. SO much for 'being there with me for the whole moving process'. What a joke. I finally was able to pay with Zelle after another trip to the bank to obtain a debit card. I asked for receipts for the payments I made and never received any from the moving company. The man in Florida lead me to believe he was the moving company, or part of the company. He is NOT. He is a broker who sets up the moves with moving companies that he has nothing to do with. Though the movers were nice, I will never use the MoveSafe company again or recommend them to anyone. That is a shame because my son in the Army will be making many moves around the country for several years and could use a good moving company. Advice to you, read between the lines and do your homework. Better yet: DON'T USE MOVESAFE RELOCATION!

Move size: Partial Move Service cost: $5687

We unfortunately obtained the services of this "company" to arrange our move from one state to another. They are brokers, so they don't actually move your items themselves, they sub-con it out. The contractor they hired was totally inept, showed up late at both locations, broke some of our items, was drinking on the job, strapped an expensive table to the OUTSIDE of the truck and left another truck load of things that we must now get on our own after paying thousands to these charlatans. They were ZERO help after they got our money and won't return calls.

It looks like they have only been in business sine June 2023. If you doubt me, look yourself. They seem to have no online presence anywhere other than their webpage. I had to create their listing on here. The overwhelming positive reviews on some moving sites seem to be fake.

Please look elsewhere and avoid the expensive nightmare we went through.

Move size: 4 Bedroom Home Service cost: $12000

I was sold a service that was not delivered and resulted in the worst moving experience.

I've moved across country 2x previously and used other moving companies that provided excellence service, cared for my home goods, and kept me in the loop on arrival.

After 90% of my goods were loaded on the truck I was slapped paperwork for ANOTHER moving company that had a D1 rating on the BBB. I was confused as to why I was signing paperwork for a company that I didn't have knowledge of to deliver my property. I refused to sign the paperwork and immediately called MoveSafe. The customer service lady argued with me that the other moving company was reputable, and that the BBB was a "pay to play" service and the ratings were not "real".

After being advised that if I didn't sign the paperwork, they would not be able to proceed with my move, I signed under duress.

Once my items arrived 10 boxes were smashed, plastic bins were cracked/broken and mangled. Needless to say, my belongings also didn't fare well. Additionally, the guys who delivered my property didn't have the bill of lading or box manifest so tracking what was being delivered vs. what was originally loaded on the first truck was sketchy at best.

I will say William, who called me to confirm my move, was an absolute joy to work with.

If Sonny, the slick sales guy gets you on the phone for a high-pressured sale, don't buy his narrative. I was told that my items would be on one truck and the movers who loaded would be unloading my property. This was a HUGE thing for me when making my decision on which company to go with.

Save yourself the headache of movers who don't care for your property and find another service.

Move size: 1 Bedroom Flat Service cost: $4500

Worst moving experience of my life. ZERO STARS. DO NOT USE MOVE SAFE RELOCATION!!

-- The positive reviews on this site are FAKE!! They will remove their company page and change their company name when too many complaints are online.

-- They are not movers! They are BROKERS that arranges the transportation of a customers’ personal household possessions. Brokers do not have vehicles and do not assume responsibility nor take possession of the household goods. They do not take any accountability for the service!

-- Once they have your NON-REFUNDABLE money they do not care about you. You will not get your money back even when they break your things.

-- They will hold your things hostage and not unload it from the truck until they get paid in full.

-- It is a bait and switch scam. They charged me double the original quote and held my things hostage in the truck until I signed the "revised estimate".

-- I have video proof that they overcharged me $1,200 for 300 cubic ft moving truck I did not use. I called to get a refund and they called me a liar.

-- Three different agents promised me a delivery date 2 days after my pick-up, but it was 3 weeks late. They told me it is my fault and that the contract gives them up to 2 months to deliver.

- I called every day to get a delivery date and they no one knew where my stuff was located. They were rude and arrogant and awful.

- Once I realized they were con artists I asked if they were licensed to move across the nation. The agent immediately got angry, told me I can find their information on my contract, and then hung up on me.

-- Do not trust anything they tell you over the phone! They will lie to you and say whatever it takes for you to hang up the phone.

-- The sleazy sales person, Andrew, LIED ABOUT EVERYTHING when creating a quote and locked me into an nonrefundable deposit with lies and deceptive business practices.

-I asked about the negative online reviews and Andrew claimed it wasn't for their company, but instead it was for a company that used to own them and they are no longer associated with them. This was a lie.

-Andrew gave me his "direct phone number" in case of issues or questions, but it was not a real number. This was a lie.

- Andrew told me I didn't have to remove clothes from the dressers and I put ship blankets and soft items in garbage bags. These were more lies.

-Andrew promised that my stuff would be in one truck the entire time. This was another lie. Everything was loaded into two different trucks, then unloaded into a warehouse (they would not tell me where it was located), and then packed into another van to drive across country, and then unloaded into another van to transport everything to my storage unit. That is FOUR DIFFERENT transfers when Andrew said everything would stay in one truck. He lied again.

- Andrew said that it was MoveSafe company movers every step of the way. This is a lie. They do not move anything. They just call the movers and give them your address. Do not use MoveSafe Relocation!

--The team who unloaded everything into a storage unit was inexperienced and didn't understand that fragile boxes should not be on the bottom under large heavy boxes stacked 8 boxes high.

-- I am missing 5 boxes, the foot board to my queen bed, and they tried to deliver things to me that were not mine. Your things will go missing.

-They broke numerous dishes, my peloton screen, luggage wheels, and did not wrap my new desk and it is now demolished with scratches and dents. They will absolutely break and damage your possessions.

DO NOT USE MoveSafe Relocation!! It's a scam. They will steal your money, break your things, and you will regret it!!!

If you had a horrible experience as well, be sure to speak up and file complaints with the Better Business Bureau and the US Department of Transportation FMCSA. There have been 7 FMCSA complaints filed in the last 6 weeks against this company.

BBB:

https://www.bbb.org/file-a-complaint/0633-92032708/form

FMCSA file a complaint:

https://nccdb.fmcsa.dot.gov/nccdb/home.aspx

FMCSA - link to see previous complaints against the MoveSafe Relocation scam:

https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=a&id=29915140&id2=31588386&f=lan%3DEN%26search%3D5%26ads%3Da%26state%3DFL

Here are their numbers for the complaints:

USDOT No. 4021844 / MC No. 1517170

I cannot say this enough - MoveSafe Relocation is a SCAM

Move size: 2 Bedroom Home Service cost: $7000

Where do I even start to describe this horrible experience! I grade them as ZERO stars as they are only involved to grab the booking with you, promise you things you will not get, and then hand you off to other moving companies who will cause you more grief. I was promised a crew of 4, delivery the next day and complete set up/staging upon arrival. I was told at pick up that the items would arrive between 5-10 days (not next day as was promised). After much back and forth they agreed to 3-5 days for delivery. This left me spending an extra night in a hotel and a night sleeping on the floor in my daughters apartment. I received a message stati stating delivery would be one of two dates and that was the last communication until they arrived and announced they were there with a text. I was out getting the cash that was required for delivery!! Because we had not heard any updates!! Then the delivery crew of 2 wanted the $$ upfront before they would unload the truck. I said absolutely not until I verify that everything arrived. Then the “dumping” of my daughter’s fragile items began. Boxes marked as fragile were loaded upside down or sideways, boxes were bent and partially opened. Her plants were literally completely unpotted and some likely will not survive. There was no ‘set up/staging’ and they wouldn’t even remove the moving blankets which we then had to dispose of as we had no room for them. This company is a scam and I would encourage you to avoid them at all cost!! I have another cross country move coming up in the spring and will use anyone but these con artists.

Move size: 1 Bedroom Flat Service cost: $2400