Movers Direct

(If the formatting is bad, I apologise - line breaks don't seem to work based on the preview.)

I used Movers Direct for a 1 bed flat move at the end of January. My experience with them leading up to the day of the move was fantastic; great communication (even outside their normal business hours) with questions answered promptly. I had quotes from multiple companies but ultimately decided to pay the premium for Movers Direct as their reputation and service seemed excellent.

Unfortunately, things started going downhill on moving day. The guys who carried out the move arrived nice and early and appeared to handle the job with efficiency and care. After they finished unloading and assembling furniture at the new house, they were suspiciously quick to leave, giving me no realistic amount of time to say something in case of a problem. They had not long been gone when I noticed a fresh gouge and scratch on the top surface of my desk.

I wasted no time in contacting them about the damage and although I was unable to get through to them over the phone, I had a response via text later that evening. In subsequent emails, they asked for three things: a photo of the damage, the invoice for the desk, and a quote for repair, all of which I promptly supplied. Since it's an IKEA desk with a veneer top and the damage goes straight through the veneer, it's not possible to repair as such, so I instead quoted for a replacement top sold separately by IKEA.

It has been three weeks and I've heard nothing back from them since.

I think it's worth pointing out that I don't believe I could possibly have been a nicer customer to them. In spite of paying for full service, I went out of my way to prepare for the move and make it easier for them:

- I packed odds and ends in my car the night before
- I separated most of my belongings from the kitchen onto the worktop (leaving only two cupboards to empty)
- I supplied original packaging for most of my electronics
- I helped with packing by boxing up some of my speakers.

Prior to accepting the quote, I even contacted the office out of concern for the drivers as another quote I received from elsewhere estimated a two day move as opposed to one, and I didn't want the drivers to be getting home too late - something most people probably wouldn't care about, but I'm in the habit of "considering the human" and this was no exception.

Despite all of that and reaching out to them via email, 4 phone calls, SMS, and even a message on their Facebook page, remaining polite and patient the entire time, they have chosen to completely ignore me. This has caused me a lot of undue stress and completely undone the satisfaction I had with their service. It's still ongoing and I'm hoping leaving this review in a few places will prompt them to follow up.

To anyone who sees these reviews and is contemplating choosing Movers Direct, my advice is to look elsewhere. I wish I had instead gone with a member of the British Association of Removers (BAR) or The National Guild of Removers and Storers (NGRS), as they're supposed to at least be held to certain standards where consumer protection is more of a priority.

If you decide to use Movers Direct anyway, my advice is to take photos or videos of your furniture the day before the move and check it over once the move is done but before the drivers leave. They make no effort to take note of your belongings or the condition they're in before/after removal (not even for insurance purposes, despite the price supposedly including coverage for up to £10k in value) so it's in your best interest to do so yourself.

Whatever you choose, I hope you don't end up with an experience like mine.

Service cost: £888

A very smooth, stress-free and efficient move. The guys turned up promptly at the arranged time in a nice smart van. They were both professional, polite and friendly. They took care of all our & possessions in loading and unloading the van, and ensured everything was well packed. They put down blankets to protect the stairs and shrink wrapped the divan to protect it during transit.I would definitely recommend these guys, and I would have no hesitation in booking them again.

Service cost: £200

Best removal company !! HIGHLY RECOMMEND
the whole process from the start of quotes to the end of move was made as stressful and efficient as possible. The well organised helpful and very patient office advisor( Nicola ) . Helped advise from every detail from boxes to be ordered to reminders of payments etc . Highly recommended packing service , The team where fast, professional highly organised, hard working and knowledgeable took away all the stress that comes with moving . The team also did all our dismantling and re assemble of all our beds and furniture ( including out - door play equipment) thank you Movers Direct. We will recommend to all.
Worth every penny and more.

Service cost: £1034

We were extremely pleased with the service that Movers direct provided during our move.

From the quote, which Damien kindly came out to do for us, to completion date- we had such a smooth, stressfree transaction.

Nicola was always on hand to answer any questions I had in a very prompt,polite manner and offered reassurance when our move became a little unsettled. Movers direct were very patient and accommodating when our completion date changed several times. We purchased our boxes and packing through movers direct also and these were delivered promptly after order, this was a great help!

The removals arrived promptly on completion day. They were very professional throughout and took great care of our belongings. They were very efficient and kind and the team ensured that the move ran smoothly.

I couldn’t recommend them highly enough!

Thank you very much Movers direct!

Move size: 4+ Bedroom Home Service cost: £700