Move-Synergy

I had four quotes for my planned relocation. Move Synergy's was the lowest. Communication was good with quick replies to my emails. On the day of the move, the removal truck arrived a few minutes early at the storage facility in Devon. Loading was well organised and the truck was soon on it's way. Delivery was scheduled for the next morning in County Fermanagh. I drove straight from the docks in Belfast to my new home, arriving a few minutes after the removal truck. The guys located all the furniture and boxes in the various rooms, and after checking everything was in the right place, and I was happy, they went onto their next job. I'm glad I used Move Synergy. Gerald, Ant and the team made this a stress free move. I hope to use their services again in the future.

Move size: 2 Bedroom Home Service cost: £1920

The quotation process and even the guys packing and moving on the days in question were perfectly straightforward to deal with however an issue regarding items taken by move synergy in error during the move was not adequately dealt with and remains unresolved despite my repeated attempts to get it resolved… it should have been pretty straightforward really ie just return the items but they clearly are not interested in aftercare (we moved 3 months ago now) once they’ve had your money, sadly. Perception therefore is of a rather disappointing service ultimately.

Service cost: £1400

We requested a packing service and removal. The packing involved throwing our belongings into flimsy boxes (including glass and ceramics). A designer table was pushed into the back of a lorry unprotected and got damaged. The young lads on the team were rude and impatient. They just wanted to get out. They damaged the walls, which meant we had to get the hallway redecorated. Our insurance covered the damage to our belongings but they could not get our excess back from this company. We hired this company to alleviate the stress of moving and instead, they made it so much worse.

Service cost: £1200

Avoid avoid avoid. Please stay well clear of this company! My main grievance is how they handle a complaint rather than the move itself. When things go wrong that can easily be sorted out this company takes no ownership. Their customer services is the worst I've ever come across. I experienced some damage to my furnature. After paying an extra 10% for full insurance cover, I received no support with my claim and no offer of compensation or a repair service and when I contacted the insurers direct they had no record of my claim! I also had some very expensive items go missing on the day of the move. I was told an employee had been dismissed from the company without pay and was offered a small amount compensation by the owner. However this was an empty gesture and never received. I chased up these 2 complaints with the company's owner Gerald for 12 months and received no support. The end result was court action to which I won. In fact the owner turned very nasty towards the end accusing me of fraud ( for the damaged furnature) and threatening me with legal action. Absolutely disgusting customer service from the owner himself. Please please protect yourself and use another firm for your move.

Service cost: £2250

I don't usually do reviews, but Move-Synergy were so kind, considerate and patient with my disabled and (highly) stressed mother, they turned what could have been a nightmare into an easy, straightforward day.

They set her at ease brilliantly in the pre-move assessment, and the team on the day were cheerful, friendly and patient (as well as very effective with the actual work, of course).

As a result, she has settled in to her new place far faster than we had expected, after spending months worrying herself sick about the move. We couldn't be more grateful to Move-Synergy.

Service cost: £750

This company provided excellent service and went over and above the line of duty to help my move go smoothly after a very traumatic and longwinded sale wth changed dates for completion even near the booked time. Roisin came out to do the assessment and I accepted the valuation which I felt was very reasonable. She is charming and explained very clearly their histroy and and how they work now . I did most of my own packing in advance but there were tricky/delicate/precious items which were handled well. Gerald, the boss, and his assistance Jack came on the day. Move Synergy provided professional, courteous and strong help right through the day, and although the weather was exceedingly hot for the move, and there were some tricky piece of furniture to move, e.g. a heavy walnut upright piano, and they also had to take a very difficult and expensive mattress up two flights, they did not complain once. They were very sympatico to my widowed status and were very careful with my belongings. There was only a little damaged paintwork on an old wall shelf unit and on my painted wooden bedframe which was easy to touch up. They read the box labels and everything went into the right rooms, and if they weren't sure they checked, and nothing was too much trouble. In fact, they had to do a double journey to collect garden stuff which didn't fit in the van the first time. and again didn't complain once even thought this made it a long and tiring day for them. They provided good quality packing materials and with larget or awkward items that I had not packed in boxes, they used blankets to carefully protect the items they covered. The hanging wardrobes were very good and they took care with all my clothes. All in all I can't believe I am reading about the same company with some of the experiences on this site. I have moved many times in my life and had all sorts to contend with, such as a three piece suite totally lost after storage and a grand piano hugely damaged, but this time the care was excellent and I would not hesitate to recommend them. in fact I have done already and my sister in law has just emmployed them for a diffcult two-phase move for a live/work property and I have passed on details to two other friends about to move locally as I believe Gerald and Roisin will be perfect for their needs, as both famlies have tricky issues to contend with. Well done team! And thank you for making the start in my new home so manageable and happy.

Service cost: £900

Move Synergy can be totally recommended as a house contents moving company.
They are well organised, good communicators, intelligent, careful and sensibly priced.
They are accommodating and very willing to go that extra mile to get the job done. They moved large, awkward antiques with care and came back to make sure that they were reconstructed happily in their new home.
We look forward to Gerald and his team coming back for a second day to complete our move.
We recommend them without reservation.

Service cost: £800