Monster Movers Massachusetts

I hired this company to move me out of a house and I to an apartment. When the movers arrived I knew there would be a problem. I was sent 2 young men how was not ready to work. They took 4 hours to load not even half the house into the truck. They did not disassemble anything as was started in my intake. They then proceeded to the new place while I went to get more money that I did not have because they were taking their sweet time. As I drive to the new location I spotted them parked up by a liquor store, when I called they said they were just getting a drink. I took them 25 minutes to arrive to a place that was just 5 minutes away. Not only was there still furniture along with other belongs at the old house they left my furniture outside at the new place. I had paid them not know that what they had loaded in 4 hours which was not much was scattered all over out side. My living room, 1 bedroom, washer, dryer, etc..left outside. $764 I a single mom of 2 already devastated by the move because the owner of the home also took my money and never paid the mortgage was now also being disadvantaged by MONSTER MOVERS OUT IF BOYLSTON, MA. Please help me stop companies like this from doing this to others. Thanks to the help of my boss who rented me a Uhaul and strangers who were later compensated my furniture finally made it to the apartment. I will be taking legal action but just want to warn others. This was very unprofessional and the manager there felt that it was acceptable. No one should be paying this kind of money for bad service.

Move size: 3 Bedroom Home Service cost: $764

We had a different moving Company that canceled our local move as their truck broke down and they weren't sure if they could make it to our place. I called my cousin and he recommended this company that helped him with a move with a very short notice. I did call them and they did schedule the move for the next day. I guess everything that happens - happens from a reason because this company's crew was fantastic. They were very polite and respectful. I'm thankful for the work they've done for me and my family. I thought they may charge me more than expected because it was a last minute move and I didn't have a chance to get everything in writing. The crew came in a large moving truck and at first I was nervous because there were only 2 movers but they gave it their best college effort and did the move faster than my last company said it would take 3 men. I will recommend Monster Moving in the future because of their great crew and they are honest. Thanks, Ron.

Service cost: $384

This was the worst move of my life, a nightmare.

a) Bait and switch -- quoted a flat rate price, the final payment due only AFTER delivery and my satisfaction. My items were held hostage with owner of Monster Movers saying he'd confiscate all my items unless I paid extra fees

b) Thousands of dollars in damage

c) Movers threatened me, chased me trying to take my phone to delete photos of damaged items I took for claim

c) One mover exposed himself to me

d) They stacked up boxes and trapped me in bedroom then left for lunch, leaving door open - without telling me. I called owner and said I need to use bathroom and movers must come back and clear the path for me. He refused. I had no choice but to push items out of the way and in so doing tore / pulled ligaments in back. Still in treatment for this one year later

e) Submitted a claim with their insurance company (I had a COI with 1,000,000 limit). They responded that they bear no responsibility for ANY of the issues.

THE COMPANY SHOULD NOT BE IN BUSINESS.

Move size: 1 Bedroom Flat Service cost: $3000

This moving experience was a complete nightmare! Local move, 1st floor, 1 bedroom apartment. I had already moved ALL of my clothing and electronics on my own. Most of my stuff was going in storage (provided by them). To begin with, they showed up a day later than I booked, which wasted a whole day for me. Offered $50 off and a third guy for the next day, which would have worked out except all 3 guys that showed up the next day (no uniforms, all very young, in an Enterprise truck) kept disappearing into the truck (the back, the cab) for smoke breaks, personal phone calls, one had a friend actually swing by. All 3 guys complained the whole time about the heat (it was 72). It took 3 guys 4 hours to load the very little stuff I had. My 65 year old mother and I could have done it faster. They stopped for lunch on my time (during which I had time to go to the new place, shower, have lunch..) All in all I was charged for 9 hours with 3 guys (quoted 4 hours with 2 guys). I was also charged 4x what I was quoted for the storage unit. I was not allowed to follow the guys back to the storage facility to oversee my things being put away, and had no choice in which or what size unit they put me into.. They forced me into a 10x15 unit (huge!!). Again, I was coming from a small (700sq) 1 bedroom apt, 2 weeks later I moved my things to a 5x15 unit with shorter ceilings and I have room to spare.When I called to complain about the service I received, I got 2 sentences in before the OWNER himself started swearing and screaming at me. Among the obscenities that were said to me: "If you want to be f**ing sarcastic, I can be f**ing sarcastic!" - this was the response when I expressed surprise over the size of the unit they made me get, again, the OWNER. He also told me that he had "taken a few psychology courses and knew I was obviously upset over something besides the move", when I told him I would be removing my things he tried to apologize by telling me I was "too emotional and should have waited to call until I was rational about the situation" (please understand I didn't get emotional until I was screamed at and swore at by someone who had possession of most of my belongings, and even then it was just me bursting into tears). He also admitted at this point that he knew that I would have fit in a smaller storage unit.As I said, 2 weeks later I removed my items to a different storage unit eating the cost of yet another rental truck and more storage fees. When I arrived to collect my items from my storage unit with this company, not only did my belongings only fill 1/3 of the unit they made me use, but they had someone else's things in my unit!! There was a grill, several mattresses, a couple bureaus, bookcases all of which did not belong to me!! This means someone else had access to my things, as well as I had access to theirs. This whole experience has been a complete nightmare, reducing me to tears several times. Additionally, this company claims to have an A rating with the BBB on their website, but not only is that not true, they aren't even accredited anymore! See the link! http://www.bbb.org/central-western-massachusetts/business-reviews/movers/monster-movers-in-boylston-ma-103414 DO NOT USE!!

Service cost: $956

I have used Gentle Giant for 3 other corporate moves where my employer paid for the move.  This time I had to do some shopping and realized GG charges twice as much as other movers in the area.  A Monster rep came to my place in Brookline and went over all of my requests and I was highly impressed by the rep.  He pointed out a few things I hadn't thought of even with moving many times before.  THe crew that came was impressive, you could tell they worked with eachother there was a lot of teamwork and positive comments made.  I was really suprised by the bill though.  They originally anticipated about 12 hours for the whole move to Connecticut but it only took 8 for the whole thing.  I guess movers usually charge a prime "interstate rate" to go to another state but Monster did the hourly thing which saved me a bunch of money.  Overall, this is the company to use if you are moving state to state in New England where the move can be done in a day or two.

Service cost: $980

I originally looked at using upack but determined the price was about the same as monster movers and I was skeptical about upacks quote process.  I am glad I hired the movers which were great.  At the load, Charles and Frederick were wonderful they had a third guy from their Orlando offcie ( we moved from Naples) that helped with the load but did not make the ride to Boston.  The crew was literally dropping off our items in Boston by the forth day and they had a stop for my grandmother in Washington, DC area to boot!  I am extremely impressed by this moving company. They handled everything professionally start to finish.  .

Service cost: $3450

We have moved 5 times in 20 years.  We have never experienced such unprofessional, un-trained, un-caring movers.  The owner insisted he could do the move with one truck and 3 people.  We argued that no one else quoted one truck and only 3 movers (we had a very large house).  We also knew from experience.  He insisted he was right having done this for as long as he had. Our move included packing.  The packers did nothing but complain, did not wrap items and then because they were in a hurry, started throwing items unwrapped and from different rooms into boxes and loading them roughly into the truck.  They came to our new home, rushed to unload, broke several items, including the bed and an entertainment hutch.  We found a piece of the hutch hidden outside days later.  A mover broke the bed while we were watching him assemble it and then told the owner we broke it. They left at 1:00 AM, but not before they stood outside smoking cigarettes, swearing at each other and eating the last of the pizza we bought them.  They thanked us by throwing the pizza boxes out of the truck around the corner. The next day a couple of neighbors welcomed us to the neighborhood by letting us know how unhappy they were to be awakened by our movers and commented on their fould language.  When we complained to the owner, he did virtually nothing to diffuse the situation or repair our broken items.  We still have one box of broken items in our storage area just to remind us to be careful if we ever move again. Monster is quite an appropriate name for this company.  Never again.

Service cost: $2300

I was relocating from Providence to Boston. I've always moved by time and men. This guy talked me into weight (almost twice more) because if they got stopped at a weigh station I won't get my stuff blah blah ok fine.

It was going to be a long day and everyone knew that. They were supposed to show up at 8-10 am. With the drive I thought 8. They showed up at 9:45. Ok.

It took them 4 1/2 hours to load what it took previous movers about 3. But I'm not paying by time..right?

Left in time to hit rush hour traffic into ny.
Got to my place around 6:30. Couldn't park on the street they said. They were tired. No parking. Their best bet was to come back the next day and unload during alternate side.

I am left with my mattress and boxspring. No toothbrush. No towel. No pillow. Nothing.

As I am walking around my starkly empty apartment and they are on their way to a hotel, I get an email from the company saying they are adding on a $600 OVERNIGHT FEE.

Long story short, I flipped my lid and agreed to split it with them (after they took an hour off the time they charged me..I thought I was paying by weight but I was too beaten down to care at that point). If I wasn't though, I'd have noted that if I'm paying by the hour, they shouldn't be taking smoke breaks so often.

A bunch of my stuff is broken, my bed was put together incorrectly, I can't find my stepladder (I think it's in the truck still maybe..or never moved), I was stuck with paying extra and had the pleasure of sleeping with nothing.

Bad bad bad experience.
Choose someone else.

Service cost: $2700