London UK Removals

Uk easyremoval after visiting our flat (2beds) sent us the quote (£350). By email I specified that this quote included everything and the VAT what the company confirmed. I packed everything in boxes and protected small items myself.As soon as we arrived to the new property they ordered me to pay £350 but as well, an extra for a wrapping (sofa, table, cupboard,..)and because they had to walked more than 20meters from the van to the flat ( the van was parked in front of the buildings!). They knew exactly how it was because they did a viewing. They hide those extra costs. After disputing the removal man said the extra cost will be £150 and that he won't delivery the furnitures if we don't pay it. We called the company they did not answer. I never post any review but those methods are so disgusting. I don't want that uk easyremoval keep earning money using those methods!

Service cost: £600

Cannot agree more with the previous comments. This company is diabolical. Their service is way below standard.   Having messed up our move with a catalogue of errors, too many to go into in detail, we put in an insurance claim to cover the items they had stolen (very blatently) and damaged.   Sanjay emailed us to say the claim was going through and would be settled in 28 days, however two months later, their phones are disconnected, website removed, premises vacated and they have clearly done a runner. I assume they stole as much as possible from as many customers as possible, before shutting down and presumably opening up in another city to rip off a new set of customers. We have now had to involve the police in this matter.   If you ever come across a Massimo or Sanjay in this business - DO NOT LET THEM NEAR YOUR HOME.    .

Service cost: £600

Friendly Vans just moved us from London to Essex and I am so grateful that we found them. This is the first time Ive ever had to make a big move and I was very worried about everything. David Wrona explained everything to me at every step of the process. He even came to our flat twice to double check the size van we would need because as we packed I was getting worried that Id have too much. Mareck who did the actual move on the day was so professional and calm and efficient that the actual move was almost easy. We had 12 years worth of stuff and it would have been overwhelming but Friendly Vans made everything go smoothly. I can't say enough about them. I have already recommended Friendly Vans to all my friends. Highly recommended. Daniela.

Service cost: £210

I used a comparison website to find a removal company. I received multiple calls from LondonUKRemoval in regards to the quote that they sent me.
I decided to go with LondonUKRemoval as they appeared to be very competitive.
Day of Pick Up – On time and loaded the van. They wrapped a few items that we had told them via email before the pick up would be required to be collected. Once they had loaded the van they then asked for a further £95 (£40 for wrapping and £55 for additional items). I paid the £95 but could not understand why we had to pay for the wrapping but understood an additional amount should be paid for items that I had forgotten from the initial emails. At no point was I informed that a sofa and two cupboards would need to be wrapped even though they were in the original quote.
Day  of Delivery – I asked for an early drop off 12-1 but Sanjay in the email correspondence stated that 14:00- 16:00 was a more realistic time slot for them to make the delivery.
15:45 came on the day of delivery and there was no sign of the delivery team. I called Sanjay in the office and he was unaware that the delivery was delayed or the reason for the delay. He spoke with the driver and Sanjay stated that the delivery would be made in the next two hours more likely to be 17:30 and this was due to adverse weather. I explained that we had two other companies make deliveries to us without any delay. I raised the issue of the wrapping with him at this point.
Sanjay said that the office closes at 17:00 and I asked for the number of the driver, he said he would send this to me and also get the driver to call me. At 16:45 I still had not received the number nor the courtesy phone call so I called him again, he sent me a text with the number.
At 17:30 there was no sign of the driver and I called the number. Sanjay had provided me with a number y that was one digit short. I called Sanjay mobile and text him asking for the correct number and heard nothing back from him. I went online to view the website and found it was down for maintenance.
18:00 came and went, 18:30 came and went. Finally I received a call from the driver to say they would be with us at 20:00! 4 hours after the original time slot which Sanjay had already moved.
They arrived and offered no apology. When questioned they made no reference to the weather but said to speak with the office as they had a full book of work and the delay was the number of jobs they had.
They started to unload started to walking into the lounge which was carpeted. I asked if they could remove their shoes as they were damaging the carpet with muddy shoes. They said the can not due to health and safety (John Lewis came to deliver and assemble a bed, their workers removed their shoes as they said they did not want to mark the new carpets), I asked whether they had protective covers for their shoes (sky came and they provide their workers with blue plastic slip ons over their workers boots). I was told they did not have these but do have dust sheets. In the end I ended up  carrying the mattress up the stairs and the dust sheets were put in the lounge but they didn’t manage to stay on those.
I asked one of the team to be more gentle with the items as he was throwing boxes onto the floor and on top of each other.  He then became rather aggressive with my wife when she asked him to be careful with the carpets.
After unpacking we found 3 items to be broken and one item chipped, there was also muddy footprints on our new carpets and a mark on the wall.
I contacted Sanjay the next day who was still unaware that the delivery did not take place at the set time of 17:30 and he didn’t even know what time it had taken place. I pressed him for a refund on the wrapping and in regards to the late delivery and damage. Many calls and emails later we are not going to receive any money back for the damage or the poor service.
Sanjay keeps referring to a manager who makes the decisions and this manager has not called me and Sanjay “can not make him call me”.
 
Summary – Poor, the worst customer service, damage to our items and no customer care.
I would never use or recommend these people to my worst enemy let alone a friend.

Service cost: £500

Charged extra than quoted. I did my own packing yet they charged extra for packing ! They would not load the van till I paid for the packing charges . They used cling film to wrap the three piece suite and piano (only one layer). On arrival they furniture was was totally damaged and they lost the legs for the furniture and left the front panel of the piano in the van which was completely chipped and damaged. When I complained, after 3 days they found the panel in the van on the floor. The lights fittings were broken ,microwave was damaged, computer was damaged and ornaments broken. The removal men didn't understand English therefore communication was limited. Bed room furniture was left in the lounge and kitchen stuff was left in the bedroom.  When I complained I was told to claim it from my house hold insurence. Each time I rang the company only one person named Sanjay answered the phone. He wasn't very helpful he kept mentioning that his boss will review and get back . The boss never got back to me. I have to replace most of my things at my own expense.  To this day I get upset when I think of this company. 
Because of the competive quote I went for the company but in the end it has cost me in thousands. I shall never recommend this removals to anyone.

Service cost: £750

Damage of furniture/lighting-/delayed tactics regarding dealing with compensation/denial of responsible.
Ref: g0312050
My removal was 22/03/2012 a short distance, less than 20-min to my new home and took the entire day -from 830-1700 due to the regular breaks taken. To date I am still waiting for my matter to be sorted out by the company. X3 guys turned up, no distinguishing uniform, and before they started they began advising me of "Extra costs for parking etc. Which they had not previously stated /mentioned.
From a quote of £230.00, I ended up paying £500 plus with packaging as extra and yet this packaging was not used.They left with a full role of the plastic bubble wrap as they stated they needed it for their next client.They also ran out of boxes and I had to buy striped bags and boxes from the local shops to pack my stuff. Some guys packed while others sat around even with me assisting them with the packing. They brought smaller boxes than I thought they would and when this was queried they stated that the bigger boxes were more difficult to carry. I question if that was so or if it was more convenient and profitable as smaller boxes, more boxes, more costs?
The removal guys demonstrated:
No experience -by the way, they packed& stored my possessions and had to be reminded to label the boxes;
They did not know how to dismantle some items/furniture making carrying and moving more tedious for themselves;
They packed the truck in such way that they needed to do x2 trips instead of one (only advising me later that as they "Needed" to do x2 trips the cost would be more;
They requested that I pay the rest of payment prior after they did the 1st load and prior to the 2nd load & the completed removal instead of at the completion as promised because "The boss was going off", and would be upset and "Because some customers do not want to a pay once offloading if they noticed things were damaged.
Therefore they are instructed to collect monies prior to moving and offloading final load". And yet this is not what is stated when agreeing to their services. Out of trust and decency, I paid little realizing that there was a plan or method to this request or behavior as they had already damaged my stuff and realized this. They damaged items because they were improperly packed, stored in the van and carelessly handled even when they were advised to use caution. The lamp and lights were damaged in the process of them were carrying this in and this my husband pointed out to them immediately and advised them to inform their boss which they did not do. I had to call when I received no callback. They then said they would attend to insurance cover/compensation but used many delaying tactics until threatened with legal action, whereafter they then sent their guy to my home who tried lying to me and tried denying responsibility. But eventually, their guy/worker stated that the boss said he needs to reduce the cost as they would not now how to pay for it, therefore his initial denial then request for me to reduce the claim. He/the employee/removal guy, then stated he would come and fix things himself to reduce costs. I received no follow-up from the manager.Sanjay, but after waiting a week, e-mailed him and was advised that he -Sanjay has to speak to his boss. Prior to this Sanjay had advised me that:
The matter was being dealt with by the insurance company and that he had spoken to the relevant people involved.
Only for him to recently state that he:
Needed to speak with his guys;
His boss;
The insurance;
When I called the online company number I was advised by a female employee, that Sanjay is the boss! Are these not only delaying tactics, lack of professionalism, lack of acknowledgment of responsibility and lies that the company is professional and does it really have insurance cover? The sale speech is good, however, they do not deliver. Please avoid them and in this way prevent yourself all the stress and disillusionment in human nature especially when you want to give people a chance and their write-up appears so good.
My mistake.. I fell for the lies.

Service cost: £500

We received a competitive quote for removals and storage so transferred a deposit. 3 days before the move we receive an email saying they have decided that the price agreed was too cheap and want to charge an additional £250. Surely if you've given a written quote and been more than happy to take the deposit.
We have found an alternative company at short notice as if uk removals can't get a quite agreed between themselves I do not trust them with my property.
I must add I am never normally one to post negative reviews or make complaints but this was unacceptable.

Service cost: £470

Very pleased with the company. Having moved many times before both local and overseas, this one is up with the best when combining price, service and communication. We moved a 5 bedroom house locally over two days for £1500 (packing and transport, materials included). All personnel very friendly and experienced. In particular when the move took longer than budgetted, the team did not get into a mad rush, but was happy to work longer (in good spirit) taking proper care of our items. We did not find any damage or otherwise and furniture was properly put together on arrival. I was in particular impressed to see a number of IKEA cupboard making it in good shape to the other side - I have experienced differently. Payment was taking of our debit card as agreed with no hidden extras. Do read the terms and conditions carefully though to make sure that you understand what you pay for - for example covering carpets to avoid staining is not included. Overall a very good experience based on which I would certainly recommend this company.  .

Service cost: £1500

1, My neighbour and I have been in contact with my solicitor regarding the wing mirror we have been informed to contact the police as we both witnessed the incident, we would like you to give us the names and addresses of the driver and the 3 members of the team so we can pass there names on to the  the police .   2, Regarding the furniture you damaged, can you please state what the insurance  covered because I was very clear with the guy how came around to survey my house that I wanted cover for damage and reassured  that it was the case ,also by you team leader on the day he picked up the deposit, my wife was concerned aboult the mirror and we was told not to worry we have blankets ?. whilst speaking to my solicitor regarding me and my wife felling  (threatened) and at best (forced into a corner)  during the move regarding the miscalculation of your saviour, also he noticed while looking into your policy that you had no legal wright to force us to pay more money so we could complete the move so we are looking to bring criminal charges to you your company  and the team leader who took the money.   I would also like to add that you ruined our families dream move through your threats regarding extra payment and your lies by the you and your staff regarding the cover we had for our furniture.   I hope that you could find it in your self to apologise to my wife for what the effect your company has had on her through this ordeal.

Service cost: £1070