Translink Removals

Hello Thank you for your kind feedback we hope you have settled in
Kind Regards
Harry

Dear Mr Mardlin,
Thank you for your review, I hope you and your family have settled into your new home. However your review contains some incorrect information. Firstly you did not pay the amount stated, secondly your move did not take over 12 hours. we did your's and your friends move within 12 hours as we arrived at 8am to start and was finished the second load to store by 6pm- YOUR BEING 10 HOURS INCLUDING TWO TRIPS TO PETERBOROUGH STORE. We sent a four man team using two large 3.5 tonne vans your first load was taken to storage by 1pm on the move day. You was given a discount of 20% which you would of read within our terms that only one discount or offer can be used at any one time. you also did not pay £200 for our packing materials a discounted offer of £120 was refused and your purchased your boxes elsewhere at your cost and preference. I personally advised you not to send the items reported as damaged without adequate packaging your response to this was I don't care about a few scratches but then tried to claim on our insurance for something that was your own fault. your items was stored and returned to you minus a mattress and a cabinet which we did apologise for at the time and it was delivered back as soon as we located this. we would of been quite happy to claim for you had the item of been protected properly upon its collection. You was not at the property when the second load was delivered instead we was met by a load of loud partying teenagers dancing allover the house hardly ideal when trying to complete a removal. Your dogs bed became damaged on its corner because the item was wider that your doors upon speaking with your daughter we was told to just leave it where it was. Insurance fraud is very serious how can we claim for items we told you not to send without being adequately packaged for storage your goods were moved 4 times before being delivered back to you and that's why they need packing properly!
We're sorry you was not happy with the service if the items had of been packed properly the outcome would im sure of been very different. You also failed to inform us of your home office equipment on your quote request this is why the quote was adjusted to the correct charge as per the t&c's sent and agreed to by yourself. When a customer changes their mind after the service start eg does not now agree with the terms agreed to qwe as all companies seize the service as its not covered he insurers without the customers agreement as its not a bound contract. we delievered everything back to you and was absoloutly nothing to do with the police if you reasearch this this case is a civil dispute anfd the police have no power whatsoever to intervene. We don't mind your review but do the incorrect facts I consider to be added to add some weight to your argument. Please correct the information you know is wrong!! Kind Regards Joseph Miles The Director of Homelink

The facts below are correct///

1. You took a discount rather than the free packing materials offered,
2. your move took 10 hours not over 12 as stated.
3. your goods became damaged as you did not heed the advice I gave you and sent them unprotected.
4. You then tried to claim from our insurance for goods your where advised not to send.
5. your quote was adjusted because you failed to tell us you had home office equipment to move. ..read more

Thanks for you review Hope everything is well in your new house. Kind Regards

Dear Mr Dewsbury
Thank you for choosing us as your moving company, we are glad to of been of assistance to you. Many thanks also for your valued feedback on the service we provided you recently. Hope everything is well with the new house. If we can be of any assistance in the future please don't hesitate to get in touch. All the best for future in your new home.
The Homelink Team Uk,.

Hi Andrew,
Thank you for your valued feedback. Hope you and your family have settled into your new home. If we can be of any assistance in the future please don't hesitate to contact us.
Kind Regards,
Joseph Miles.
Director of Homelink Movers & Storers.

Dear Mr & Mrs Winter
Thank you for your valued feedback on our services, We hope everything is going well for you in your new pub, if we can be of any assistance at all in the future please don't hesitate to contact us.

Kind Regards,
Joseph Miles.
The Director of Homelink Movers & Storers.

Hi Mel, Thanks for your valued feedback on the services we provided for you recently, Review are important to us as this helps us improve our services where needed. We are pleased to have been of service to you. We hope that everything is well in your new place. If we can be of any assistance at all please don't hesitate to contact us. All the best for the future we hope to see you again in the future, Kind Regards Joseph Miles The Director of Homelink.

Dear Mr & Mrs Lucas, Thank you for choosing homelink as your moving company. Many thanks also for your valued feedback on the services we provided you. We hope you have settled into your new home ok. If we can be of any assistance in the future please get in touch with us. We hope to see you again in the future. Kind Regards Joseph Miles The Director of Homelink.

Dear Mr and Mrs Steers, Thanks for your valued feedback and for choosing us as your moving company. We hope all is ok in your new home. we are glad to of been a service to you both.
if we can be of any assistance at all in the future please don't hesitate to contact us. Best Regards Joseph Miles The Director of Homelink.

Hi Karen,

Hope your settling in ok in your new home. Thanks for your valued feedback it helps us improve our services. If we can be of any assistance in the future please don't hesitate to contact us.
Best Regards
Homelink Team.