Legend Removals

I chose Legend removals, because of their price offer. I have no regrets; the pick-up was on time in Switzerland and professionally handled. The delivery was made 3 days later in Hampshire in perfect order. The price was 3'500 cheaper than anything I could find in Switzerland. The communication was by email and WhatsApp, I Would have preferred by phone, but did not manage to get through. However, I would recommend them for their price/quality. I would use them again if needed for sure.

Move size: Partial Move Service cost: £2500

DO NOT USE. YOU WILL REGRET IT!. Great sales consultant gave confidence but things went rapidly downhill once I had signed and paid. Impossible to get them to answer the phone to answer simple questions like when will my items be collected.

I stressed that I wanted direct delivery from pickup to delivery address. Legend insist on a 3 day window for pickup and say that delivery can take up to 10 days. when I questioned this I was told it was due to customs processes and beyond their control. The reality was that my goods went straight through customs but is still took 15 days for about 85% of my goods to arrive and a further 3 days for the remainder. Once they have your money and your goods you drop to the bottom of the priorities list and your precious p[possessions are dumped into some store so crews can go and pick up other poor unsuspecting victims goods!.

Many expensive items were badly damaged through a lack of due care and attention to protecting the goods. THEY SIMPLY DO NOT CARE ABOUT PROTECTING YOUR ITEMS OR YOUR REQUIRED PICKUP AND DELIVERY DATES. Crews work excessive (probably illegal) hours and drive vehicles of a size that do not legally require tachographs so driving hours cannot be checked for regulation's compliance. Drivers are not allowed to use motorways in Europe because the company is too stingy to pay the tolls and drivers have to sleep in the van cabs!

THIS IS A HIGHLY UNPROFESIONAL ORGANISATION WHICH HAS NO IDEA ABOUT CUSTOMER SERVICE. THEY JUST WANT YOUR MONEY. LOOK ELSEWHERE!!!!

Move size: 4+ Bedroom Home Service cost: £5000

All My Plastic Boxes Perfectly Collected, Carried and Delivered: Thank You Legend Removals!

Following a research made online, I subsequently received estimates from some removal companies. My choice (to send several cubic meters of plastic boxes with various sizes) was finally confirmed with Legend Removals: the price established was on the basis of the information provided to them.

Legend Removals: I am declaring your teamwork admirable!

The first contact with the salesman assigned to me was brilliant: it took place during the Christmas period, which I know is more intense than usual for companies working in this field. I sent him some pictures and a video survey. I noticed from this first step, I was then supported by this sales person very professionally throughout the whole procedure. I received precise and detailed answers about methods and costs options for the service that I was looking for.

Step by step, even other departments, from administration to logistics, all amazed me with the efficiency shown to me.

It is very easy to use their online payment method, and then there is excellent company / customer communication regarding the support for filling out some necessary documents to attach.

The management of delivery times is also excellent (which they have perfectly respected, as agreed on my signed paperwork); this is thanks to those who have always taken care to monitor my order, always providing me with precise indications.

In addition, those who loaded in London and others that unloaded in North Italy my voluminous shipment in the means of transport were very careful, precise and very kind. I immediately noticed the foresight of how everything was handled! They complied with all the safety and security standards for them, and above all by acting with the utmost care and attention (considering the narrow space of practicability of the house in which I lived) in not doing any damage. At the end, all the boxes were delivered to me in perfect condition.

Last but not least: the price paid was absolutely –in comparison with all the other estimates- the most convenient, and "without any final surprising" additional cost: sales workers of this company are precise and correct from the beginning to the end.

The amazing experience offered to me, and which I sincerely immediately recommend to anyone who wants to move their stuff, is considered by me to be a *******7 Stars!*******

Thank again to all workers of Legend Removals for your collaborative synergy: you have thus demonstrated in the business once again how successful teamwork is!

Best regards

AC

Move size: 1 Bedroom Flat Service cost: £1050

Great experience overall:

Needed to move my belongings internationally (UK to France).

I was in touch first with the Sales Team, who recommended the right plan according to my needs, with great transparency.

The collection date of my items was as communicated, with a smooth and quick pick-up process.

Great communication through the delivery process with regular updates from the Ops teams on the movement of my furniture.

No hassle either on arrival: my items arrived on the dates communicated and in the same condition as in London.

I would definitely recommend, thanks again Legend Removals.

Move size: Studio flat Service cost: £800

Very unhappy with the service.

- The Delivery from UK to France took longer than expected. - They were unable to provide me with a delivery date in advance for me to book a parking space.

- They didn't wrap any of the furniture so most of it arrived damaged.

- It was impossible to get someone on the phone after I had paid the quote to solve all the issues.

- I was told the day before the delivery that I needed to find someone to help the driver carry the heavy items because there was only one person for EU deliveries which wasn't specified when I booked the service over the phone.

- After receiving my damaged items, I raised a claim since I took the insurance and it's been 10 days and I still haven't heard back and no one is picking up the phone.

Move size: 1 Bedroom Flat Service cost: £3178

Beyond awful.

5* for the seller, however not one thing they said is correct. They don't turn up when they say. Over 3/4 of my goods were broken, scratched dropped. New bedding came out of a box was filthy and covered in chewing gum. Antique furniture had chips, completely broken or legs missing. Arrived upwrapped just put in the back of 3.5 truck that barely looked road worthy. Having said it was coming in a 44 ton truck - really. They clearly use basic labourers. Left UK protected and arrived with none. Arrived in this one tiny van they had to do 5 trips from some warehouse? Failed to talk to anyone who could problem solve. They have caused tens of thousands pounds worth of damage and don't care. They were not cheap. I paid £7000.00 to ship a 3 bedroom cottage from Hampshire to Spain. Then billed me saying they needed an additional 10,000 euros, so paid it just to get my furniture. Having given them all the paperwork they said they needed, despite them keep on asking me for additional things, then 20 minutes later said £10,000. their mistake Very unprofessional, just beyond awful and so distressing.Don't be fooled. I also do not believe any positive review as with this company it is just not possible. It couldn't not have been worse in every aspect. Beyond terrible. Any other company or individual could do better even if it was their first time.

Move size: 3 Bedroom Home Service cost: £17000

This company is not suitable to arrange and organise a move. Legend has forgotten to pack a lot of belongings and some things I still cannot find, I wonder where they are. They left bathroom furniture, and even a painting on the wall behind. They forgot to fill holes in the walls (which was agreed). I walked 4 people in total from this company through the flat and explained in great detail what needed to be packed, what needed to stay and what needed to be done (e.g. fill holes). It seems a mystery to me how they managed to get it so wrong.
As this was an international move, everything that was left behind is now gone.
My sculptures were wrapped in my bath towels instead of proper bubble wrap. Very lucky that they all came out in one piece. My dining table has been damaged with deep scratches.
In the correspondence before hand I indicated that a 6 hour estimate to off load and unpack was unrealistic. It turned out I was right, it took them about 13 hours and I actually had to help them unpack to be able to finish.
They also did not organise the parking permit and told me to manage that myself. This is very odd as all moving companies I have worked with managed that themselves.
This was my third international move and have never seen such unprofessional company. Moving is stressful and Legend just made it so much harder.

Service cost: £5000

WORST COMPANY EVER TO DEAL WITH!!

When booking my moving, the company seemed really nice and friendly, they did explain everything. Richard was the one who dealt with my first step booking, and he was really professional.

Felt a bit disappointed when they only sent 1 person to collect all my furnitures while it was saying 2 people would collect it. Taking in consideration that it was a 3 bed flat, I didn’t find it really fair for the poor guy. He still did a good job to wrap everything and being careful with my stuff. But until that point everything was fine.
Where everything when downhill was 48h before the delivery!! I HAD TO call them to ask about a timing. This is when they told me they would not deliver in time, that it will come 24-48h later. When talking to Meghan, she promised to keep in touch with me about it! She never called back, not even once !!
When I called back, I talked to Michael. He told me a different reason why the delivery would be late. They did not have the same excuse until I mentioned it to them. Again the same problem, he said he would call back, but never did.
Found it very stressful and absolutely horrendous service from them. Even when you ask to speak to a manager, they don’t pass you the phone. When you ask for a call back, AGAIN NOTHING !!

And when they delivered, driver was really nice and good. But they came 2 days after at 9 pm. So not the most convenient. And again only 1 driver for the whole delivery. If I didn’t help it would have taken him over 3h for sure.

They promise you a stress free experience, it was the exact opposite for us. Specially that we had a baby of 3 month, and we prepared this moving accordingly to the delivery date given !!

NEVER EVER AGAIN.

Service cost: £864

We had the most awful experience using Legend Removals. You need to read the below to understand how disgustingly we have been treated. Do not use them, it could happen to you!

We were due to move out at 9:00am on a Friday and received a call from the dispatch team at 8.45am to tell us the van had broken down and the move had to be postponed to the next day. At this point they told me we were the priority for the move on Saturday and when I asked if the movers could come at 9:00am, I was told it would probably be nearer to 8:00am as we were the first job of the day. Imagine how 'lucky' we were not to be kicked out of our flat on Friday!

We woke up early on the Saturday thinking the movers would arrive around 8am (as we were told) and ended up waiting all day for them. They told me several times by text that the movers were on their way, making up excuse after excuse (traffic, issues with straps), which clearly were all lies. I asked for the number of the driver and after insisting (they wouldn't give it to me) they gave a wrong number. I received a call at 4.30pm telling me the movers were 45min away, by which point we stopped believing and cancelled the move as this was probably another lie. We reached out to the owner on LinkedIn and he apologised explaining that "the planned scenarios are subject to the alterations when other clients have more items to move/complications with the access at collection/delivery addresses". So here came the truth!! Our 1-bed move wasn't important enough to be prioritised although we were told as such. Who knows if the van had even broken down on the original day we were meant to move or if this was conveniently cancelled.

The experience with Legend Removals has been extremely stressful for us and the service has been appalling from day 1. I had to chase several times for quotes, updates and confirmations. I didn't even had confirmed timings until two days before the move although I chased for weeks!

As you will read above we have been outraged by the way we have been treated, and words don't even tell how furious we are. This has been the worst moving experience we have encountered. We even booked days off for this which have gone to waste. In the end we got a full refund but it doesn't cover the time wasted and stress we went through over these two days, having to find a new moving company with 36h notice and paying over the odds.

Service cost: £350